Hello Robert, That's is what I was afraid of :(. I have about 5 groups for Languages and another 6 for products :( so ...there should be about 30 groups. Any way, thankx for your help. Maybe you will consider it as future feature.
Cheers, Daniel Friday, June 25, 2004, 11:08:05 AM, you wrote: Robert> On Wednesday, June 23, 2004 4:38 PM Robert> Daniel Balan <[EMAIL PROTECTED]> wrote: >> Is there a way to make a queue to be managed by two or more groups ? Robert> No. >> Here is what I want to do: >> I have the following queues A1, A2, A3, B1, B2, B3. >> I need to create a user USER_1: rw permissions for A1 and B1 >> (basically for all x1 queues); another USER_A: rw permissions for A1, >> A2, A3 (basically for all Ax queues). Robert> Create six groups: gA1, gA2, gA3, gB1, gB2, gB3. Robert> The groups correspond to the queues A1, A2, A3, B1, B2, B3, for sure. Robert> Assign USER_1 with 'rw' rights to these groups only: gA1, gB1 Robert> Assign USER_2 with 'rw' rights to these groups only: gA1, gA2, gA3 Robert> It's that simple. Robert> hth, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
