Hallo Sascha, solche Eintrage hatten wir nach einem DB Crash, der sich mit einem "mysqlcheck --auto-repair" nicht korregieren ließ. Lösche den Eintrag direkt auf der DB:
delete from ticket where id = '4400'; Gruß, Christian > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von [EMAIL PROTECTED] > Gesendet: Freitag, 14. März 2008 09:56 > An: otrs-de@otrs.org > Betreff: [otrs-de] No article found for TicketID 4400! > > Hallo liebe Liste, > > mit unserem OTRS 2.2.4 haben wir zwei kleine Probleme: > > 1) Die Eskalation funktioniert überhaupt nicht > 2) Agenten bekommen Notifies für Nachfragen, obgleich Sie gar nicht > Owner des Tickets sind. > > Auf der Suche nach diesen 2 Problemen (BTW; weiss jemand, woran es > liegt und wie man Sie lösen kann ?) bin ich über ein paar Errors im Log > gestolpert: > > Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:46:30 x32 OTRS-CGI-42[2508]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:47:10 x32 OTRS-CGI-42[2516]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:48:42 x32 OTRS-CGI-42[2529]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:49:54 x32 OTRS-CGI-42[2541]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:51:01 x32 OTRS-CGI-42[2639]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:51:51 x32 OTRS-CGI-42[2647]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:52:11 x32 OTRS-CGI-42[2651]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:52:19 x32 OTRS-CGI-42[2653]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:52:27 x32 OTRS-CGI-42[2657]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:54:29 x32 OTRS-CGI-42[2671]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 07:54:41 x32 OTRS-CGI-42[2678]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: > [Error][Kernel::Output::HTML::ArticleCheckPGP::new][Line:35]: Need > ArticleID! > Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: > [Error][Kernel::Output::HTML::ArticleCheckSMIME::new][Line:35]: Need > ArticleID! > Mar 14 08:03:08 x32 OTRS-CGI-42[2924]: > [Error][Kernel::System::Queue::GetStdResponses][Line:321]: Need > QueueID! > Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: > [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or > UserID! > Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: > [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need > Priority or PriorityID! > Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: > [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or > LockID! > Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: > [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! > Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: > [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! > Mar 14 08:04:47 x32 OTRS-CGI-42[2945]: > [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: > Need TicketID! > Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: > [Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][Li > ne:1010]: No article found for TicketID 4400! > Mar 14 08:04:51 x32 OTRS-CGI-42[2949]: > [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! > Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: > [Error][Kernel::System::User::UserLookup][Line:591]: Need UserLogin or > UserID! > Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: > [Error][Kernel::System::Priority::PriorityLookup][Line:245]: Need > Priority or PriorityID! > Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: > [Error][Kernel::System::Lock::LockLookup][Line:162]: Need Lock or > LockID! > Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: > [Error][Kernel::System::Queue::QueueGet][Line:842]: Need ID or Name! > Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: > [Error][Kernel::System::State::StateGet][Line:158]: Need ID or Name! > Mar 14 08:04:51 x32 OTRS-CGI-42[2950]: > [Error][Kernel::System::Ticket::TicketEscalationState][Line:1736]: > Need TicketID! > > Weiss jemand, was OTRS mir damit sagen will ? > Ticket 4400 gibt es bei uns nicht. > > Unsere Tickets beginnen alle mit 42 (Die Antwort auf alle Fragen....). > > Viele Grüße > Sascha > > _______________________________________________ > OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ > Archiv: http://lists.otrs.org/pipermail/otrs-de/ > Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ > Support oder Consulting fuer Ihr OTRS System? > =http://www.otrs.com/
_______________________________________________ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? => http://www.otrs.com/
