Re: [outages] Level3 issue in Dallas

2015-07-16 Thread Jason Ackley via Outages
Sadly, this is a repeat offender linecard/platform/customer-edge-device/something-or-other. This is probably the 3rd time this has taken place for this port for us in the past 14months? As a side note - We reported this at 7:45 AM GMT per our ticket timestamp when it originally took place. Not su

Re: [outages] Level3 issue in Dallas

2015-07-16 Thread Luke Rockwell via Outages
7/16/15 8:39:56 PM GMTThe IP NOC is working with the equipment vendor to isolate the root cause of the errors.7/16/15 7:54:43 PM GMTNo new information is currently available. Updates will be provided as they are received.7/16/15 6:56:49 PM GMTInvestigations are ongoing to isolate the issue.7/16/15

Re: [outages] Level3 issue in Dallas

2015-07-16 Thread Mark Price via Outages
FYI, Level3 has acknowledged the issue but no ETR yet. "The event, 9470903, reports a card failing in Dallas, TX impacting IP services. The silent card failure was detected when the Technical Service Center began receiving calls from customers. " On Thu, Jul 16, 2015 at 3:03 AM, Mark Price wr

[outages] Level3 issue in Dallas

2015-07-16 Thread Mark Price via Outages
Starting at approx 06:00 UTC we had a strange issue with TCP/UDP traffic dying on Level3 in Dallas, although ICMP looked clean. For now we've stopped sending traffic to Level3 in Dallas. Anyone else seeing similar issues? -mark ___ Outages mailing lis