*Middle ware Analyst *

6 – 12 Months contract

Houston, TX

Position Purpose - The Middleware Analyst is responsible for the delivery of
middleware project and support services for both BSM and BAM organizations.

*Principle Accountabilities *

•        Provide primary support activities for all Trading middleware
systems, including the provision of 24x7 on-call 2nd and 3rd line support
(problem/incident management)

•        Provide a consultancy service to Trading Applications, Trading
Architects, ITIP-T, and GITI teams/projects.

•        Assist in the development, implementation, and management of a
global middleware framework.

•        Perform routine operational middleware administration activities.

•        Install, configure, and test middleware software patches and new
versions in conjunction with Trading Application Development teams.

•        Provide business continuity by maintaining the current high level
of service and support required by Shell Trading against a background of
considerable change in the Trading global business organization.

•        Support a 24x7 global trading mission critical applications
portfolio.

•        Operating consistently over time in the fast paced, high intensity
application development environment often found in trading organizations.

•        Work schedule may involve participation in shift rotations and/or
weekends. Participation in on-call pager rotation may also be required.

•        Manage capacity including capacity planning and monitoring usage
limits.

•        Implement Security management as per Trust Domain baseline, ISIP,
and Security Incident Process.

•        Manage Disaster Recovery including DR failover testing and ensuring
data, processes, documentation are maintained.

•        Escalate problems and situation management (SIP) and undertake Root
Cause Analysis on situations or major incidents.

•        Implement planned and emergency changes.

•        Train/mentor other team members on specialized technology areas.

•        Be able to provide good technical documentation and other written
communication.

•        Be able to lead meetings and provide good oral communication.

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