From Joy Johnston:
Is there anyone from MC (particularly current/recent maternity service consumer) who would like to be involved in the consultation outlined below. I don’t think you need have been a patient at RWH – it seems to be more about looking at the report and commenting on it. They are also looking for participants with interest in the gynae and neonatal areas, so if you think you would like to participate, please read the message below and the attachment.
If you are able to go as an MC representative please let me or Leslie know and we will brief you as to how you can speak with authority when representing MC. Note that the last point on the attached form is “Continuity of Care: How the selected areas respond to the needs of patients and their families, and the community across the continuum of care.” As far as maternity services are concerned the RWH and most other hospitals have completely failed to implement one-to-one midwifery practice, despite strong scientific evidence supporting it, and this is of great concern to MC. We believe caseload midwifery is not only acceptable to the woman in that the individual woman (rather than the service) becomes the focus of care, with potential for safer outcomes, but is also best practice midwifery and enables midwives to develop professionally in a way that is not possible in shift work models.
Thanks
Joy Johnston, [EMAIL PROTECTED]
9808 9614 or 04111 90448
Royal Women’s Hospital
2003 Quality of Care Report
Consumer consultation
October 2003
Brief:
Consumer involvement is required to contribute feedback about The Royal Women’s Hospital 2003 Quality of Care Report. This information will be used in an evaluation of the content, design, readability and usefulness of this report. This feedback will also inform the 2004 Quality of Care Report, as well as being part of an ongoing consumer feedback process.
The Quality of Care Report will be distributed as both a printed hard copy, and also a web document which is accessible on the RWH intranet and internet at www.rwh.org.au/quality_report_rwh/.
Consumer required:
2 groups of 6-8 women (total = 18-20 women)
Payment $30 per participant
Free childcare and car parking available
Profile of women:
Our aim is to include women from diverse backgrounds and experience, including women from a mix of social and cultural backgrounds:
- current patients – both past and present (maternity, gynaecology, neonatal and oncology)
- women who have never been patients
- mix of ages (20s-late 40s)
- able to read English
- able to access the internet if possible
Follow-up contact:
Vivienne Raymant will contact women by phone to confirm interest in participating, and obtain address and contact details. A follow- up letter of confirmation which will include more details about venue and participation requirements will be sent.
Focus groups to be held on either:
* Monday 27th October 10am-11:30am
*Tuesday 28st October 2pm to 3.30pm
Location:
Breastscreen Meeting Room, Breastscreen
Ground Floor
Royal Women’s Hospital
132 Grattan Street Carlton
Contacts:
Vivienne Raymant 9344 2390 or 2081
Marija Joyce 9344 2520
Mary Draper
Background information:
The Department of Human Services (DHS) requires all Victorian Hospitals to produce a yearly Quality of Care Report. This report is a consumer document aimed at describing the systems and processes implemented by the RWH to monitor and improve quality and safety through out the hospital.
This year we have produced a hard copy of the report, and also an interactive version which can be accessed on the internet. The online version can be found at www.rwh.org.au/quality_report_rwh/.
Quality and Safety Framework used:
Quality and Safety is a very broad topic. For this report we used some frameworks for describing this information, including:
1) Describing “Community Principles” that we know are important to women coming to the hospital and include: access, community values, quality, service options and patient care.
2) Describing results and outcomes that the hospital uses to measure how well it compares with other hospitals, as well as measuring hospital performance from year to year.
Aims of the Report:
The following describes the DHS minimum reporting requirements that we had to consider when writing this report:
1) Identification of 2 key patient care programs/areas –
We chose to identify the 4 main hospital service areas of maternity, gynaecology, oncology and neonatal services.
2) Report on progress from 2001/02 report in mandatory areas, & identify process, action & improvements undertaken since this report.
Mandatory areas:
- hospital initiated surgical postponements
- clinical governance framework
Areas RWH reported in the 2001/02 report included:
- maternity performance outcomes,
- neonatal performance outcomes,
- development of clinical indicators for gynaecology services
- research
- patient satisfaction
3) Report on Safety & Quality indicators relevant to chosen program areas, & identify monitory processes, actions and outcomes in the following areas:
- Infection control
- Medication errors
- Falls monitoring & prevention
- Pressure wound monitoring
4) Continuity of Care: How the selected areas respond to the needs of patients and their families, and the community across the continuum of care.
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