*Hi,*
*Hope you are good great,*
*This is Viveka from Apttech Solutions*
*Here we have an urgent requirement for the following position.*
*Title: Desktop Support*
*Location: Omaha, Nebraska*
*Duration: 2 years*
*Total 10 Positions*
* Job Description: *
· 2 to 5 years in a Onsite Support/Service Desk environment in a
corporate environment
· Perform all onsite installation, configuration, repair and
maintenance of desktop, laptop, Tablets, mobile device and related
software. Diagnose and configure basic network, port
Activation and deactivation at all SHC clinics.
· Provide administrative support and management for Active
Directory and Citrix base EPIC account for SHC and ensuring SLA target are
met.
· Be the first point of contact for the end users for all technical
issues/ service requests
· Create incident and service requests
· Provide troubleshooting and technical support via phone, web
based tools and email
· Provide Voice based and remote Technical Support to end users
for all standard desktop issues
· Carry out troubleshooting/ OS and Application installations
through remote management tools
· During problem escalations, act as a liaison between various
Tiers / Vendors / Production Support Teams.
* Desired Skill Sets: *
· Fluent in Spoken English Language
· Strong written English and interpersonal skills
· Field Support required
· There will be little travelling to client places
· Must have strong experience in comprehending user requests and
carrying out required technical support through remote support tools
· Experience in Troubleshooting Desktop / Laptop / Printers /
Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
· Must excel in a fast-paced, agile environment where critical
thinking and strong problem solving skills are required for success.
· Mist have prior experience in managing service desk support and
knowledge of a industry leading service desk management tool/Ticketing
systems.
Thanks & Regards,
Viveka. C
Technical Recruiter
|| Desk : 937-398-1534 || Fax : 214-501-0729 ||
|| viv...@apttechsol.com || www.apttechsol.com ||
||G-talk: viveka.apttech ||
|| *USA **: *3671 Armada Dr, Beavercreek 45431 OH ||
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