Hi, Please send profiles to *rich...@svksystems.com* <rich...@svksystems.com>
*Title: Help Desk Support Technician* *Location: Montgomery, Al* *Duration : 2 years * *JOB PURPOSE: * Provide help desk services and support for public users and case workers in support of a multi-agency State Government Development Project. *ESSENTIAL DUTIES AND RESPONSIBILITIES:* The Help Desk Support Technician will provide the following duties: · Provide technical assistance and support for incoming questions and issues related to CARES systems and software · Respond to questions and issues in person, over the phone, or via email · Work with other members of the CARES team to provide sufficient information to diagnose and resolve issues that are not easily resolved · Assist with onboarding of new users, including setup and deployment of hardware and software · Quickly address user issues, and follow up to ensure that issues are resolved · Resolve technical issues with user active directory accounts, network access, and other systems · Document internal procedures · Provide users guidance and access to internal administrative tools as well as other tools · Install, test, configure, and update new workstations, peripheral equipment and software · Maintain inventory of equipment, software, and software licenses *SAMPLE DELIVERABLES:* Provide the following deliverables per direction of and assignment by the Agency Project Sponsor and/or the Agency Project Manager: · Help Desk Tickets · Status Reports · Other deliverables as identified & assigned *ADDITIONAL DUTIES AND RESPONSIBILITIES:* · Ability to communicate in the English language clearly via written and spoken word to multiple stakeholders including peers, mid-level and senior leadership. · Accomplish all tasks as appropriately assigned or requested. · *QUALIFICATIONS:* The Help Desk Support Technician shall, at a minimum, meet the following requirements or possess an equivalent combination of education and experience: Experience: · Experience with State Government, Medicaid, CHIP and DHR business area or healthcare industry · Experience supporting a large number of users with technical questions and issues · Strong analytical and troubleshooting skills required, including a thorough understanding of how to interpret users' technical questions and issues, and ability to resolve these issues. · Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. · Proficiency with MS Office (including Word, Excel, Outlook, PowerPoint, Access) · Proficiency with Help Desk and Ticket Management Software Skill/Technology: · 2 years relevant technical experience as a Help Desk or Support Specialist: · Experience with utilizing and maintaining Help Desk and Ticket Management software · Excellent written and verbal communication skills · Ability to develop and negotiate win/win solutions to technical issues · Experience with active directory user management · Ability to setup and support a variety of different software products for multiple users Richard *IT Recruiter* *SVK Systems Inc* 11465, Johns Creek Parkway, Suite #180, Johns Creek, GA - 30097 *Contact:* 678-824-7780 | *Fax:* 404-601-9507 | *Email: *rich...@svksystems.com | *YIM / Gtalk*: *richard05svk* *Website*: www.svksystems.com [image: Description: Description: Description: Inc.500|5000 Logo] [image: Description: Description: Description: cid:image001.png@01CD0200.91BFE3E0][image: Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSQsCTiUiVCUIlXuZilZE964QZGU0mixwsOAsuJRxcUzIIa6rlVRKKhTw] [image: Description: Description: Description: http://t1.gstatic.com/images?q=tbn:ANd9GcRQFqqr5LzMAumX3JTxImVUvRAUWAULRPdx3k2_neWeGv9jMnH_sJbboeo][image: Description: Description: Description: Description: Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcTzWHC3crnfdWlRitTOkW4JO_g6sndCgqKJs7hRRCKBTS1sG__j][image: TAg.jpg] *NOTE **:* If you do not want to receive email from me, please reply to this email with *REMOVE* in the subject. I deeply apologize for the inconvenience caused to you. -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. To unsubscribe from this group and stop receiving emails from it, send an email to powerbuilder-assignments+unsubscr...@googlegroups.com. To post to this group, send email to powerbuilder-assignments@googlegroups.com. Visit this group at http://groups.google.com/group/powerbuilder-assignments. For more options, visit https://groups.google.com/d/optout.
