(Far Eastern Economic Review)

ASIAN INNOVATION AWARDS: THE WINNERS 2004: GLOBAL
[EMAIL PROTECTED] AWARD

Bank On This

A home-grown Indian banking solution is keeping tabs
on global financial transactions


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By John Larkin/NEW DELHI

Issue cover-dated October 21, 2004


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WANT TO START your own bank? You'll need money and an
appetite for hard work. Chances are you'll also need
Rajesh Hukku, the chairman and managing director of
Mumbai-based i-flex solutions. 

This software company sells to banks the part of their
operations that account holders never see. Every bank
transaction sets off ripples of other transactions,
like reporting obligations to regulatory authorities
and fee calculations, which must be handled down the
line by the bank's information-technology set-up.
These back-office requirements vary from country to
country, and more often than not have been in place
for decades. Many have become a patchwork of IT
add-ons over the years as new services cropped up,
resulting in efficiency losses and millions of dollars
in foregone savings.

"Some of these packages have been around since I was
in kindergarten," says 46-year-old Hukku. "It's like
you have a beautiful body for your car, but the engine
is 20 or 30 years old."

That's where i-flex comes in. Its award-winning
Flexcube software suite does the heavy lifting to help
banks and other financial-services companies
streamline everything from core banking to mortgages,
investment banking, capital markets and mutual funds.
It integrates all this data, enabling banks to monitor
their risk exposure, regardless of location, to
customers in real time across their entire range of
products. That's often not possible at most banks with
less-efficient systems. Flexcube also allows a banker
with no programming expertise to create a new product
within a week, rather than the months of reprogramming
it would otherwise take. It can crunch nearly 7,500
transactions a second according to an audit by Ernst &
Young. For banks, that means a less-expensive way to
deliver better services.

For the past two years, Flexcube has been ranked the
top-selling core banking-software package by the
British International Banking System. It is used at
financial institutions in 88 countries, 15 of which
were added in the financial year 2003-04. Now it can
add to its list of accolades the Global
[EMAIL PROTECTED] Award for 2004, awarded by the
REVIEW, in association with Singapore's Economic
Development Board in recognition of the best
application of technology to a strong business model.

Hukku puts Flexcube's success down to the ease with
which it can be tailored to requirements in different
countries. Nothing is hard-coded, allowing the
customer to fine-tune the software to its own needs.
Hukku even built that concept into the product's
name--"Flex" stands for flexible. The last three
letters of the name, "ube," stand for universal
banking environment. "It's a bank in a box," proclaims
Hukku. "If you ran into a lot of money and wanted to
start your own bank, you could literally open our
package and start the bank in a few months."

Flexcube has 185 customers, and the number is rising.
Its biggest contract is with Citibank, where Flexcube
is being used to standardize its corporate-banking
operations around the world. That means slashing the
59 existing patchwork versions of Citibank's in-house
IT system down to just one--the biggest such
conversion package ever undertaken, according to
Hukku. Another client is Japan's resurgent Shinsei
Bank, which uses Flexcube as its core system for
retail and corporate banking.

WHAT'S NEXT?
The company has come a long way since its relatively
humble beginnings in a small Mumbai office in 1992,
ironically as a venture partly funded by Citibank. Now
Hukku's mission is to keep the numbers healthy and
eventually turn Flexcube into India's first global IT
brand. It's already the top software-product company
in India. Net income from operations rose from 1.14
billion rupees ($24.87 million) to 2.09 billion rupees
between the financial years 2001-02 and 2003-04. It's
one of the few Indian IT companies to build a business
model based on its own home-grown product. The success
of that endeavour will largely depend on the key
United States market. Hukku is optimistic. "Over the
next several years it could be great for Flexcube when
[U.S.] banks decide to change their systems," he says.
 
 



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