Thanks for the confirmation of my suspicions!

On Tuesday, April 12, 2016, Alex Harvey <alexharv...@gmail.com> wrote:

> And of course there may not be an error message or an output string to
> search on.  In that case, I would be appreciative to a reporter who spends
> time thinking about the kinds of search phrases that others might come up
> with to find the same issue.  Test them, see where they lead.
>
> If they took me to someone's unanswered question on Stack Exchange or
> Ask.puppetlabs.com or some other forum I'd add links there back to the
> now-documented issue.
>
> On 13 April 2016 at 01:11, Alex Harvey <alexharv...@gmail.com
> <javascript:_e(%7B%7D,'cvml','alexharv...@gmail.com');>> wrote:
>
>>
>>
>> On Tuesday, April 12, 2016 at 5:40:03 AM UTC+10, Rob Nelson wrote:
>>>
>>> Some of us (and I seem to be really good at this) run into edge cases
>>> that others often do not. The information is then stored in some obscure
>>> Jira ticket, GitHub issue, or just in someone's head. When the next person
>>> runs into the same corner case, if they're lucky, they'll stumble onto an
>>> error message that is in the previous ticket/issue and find the answer.
>>> However, in many cases, that user will end up not finding the issue, or not
>>> seeing the relation between that issue and the user's situation.
>>>
>>> If you had a preference for where you would expect to find corner cases
>>> documented, what would that be? I'll suggest a few common places to start:
>>>
>>> A) Jira tickets at https://tickets.puppetlabs.com/browse (e.g.
>>> https://tickets.puppetlabs.com/browse/PUP-6106)
>>> B) Github issues on the project (e.g.
>>> https://github.com/rodjek/rspec-puppet/issues/377)
>>> C) As an addendum on the closest-related official documentation (e.g.
>>> the very last paragraph at
>>> https://docs.puppet.com/hiera/1/lookup_types.html#example
>>> <https://www.google.com/url?q=https%3A%2F%2Fdocs.puppet.com%2Fhiera%2F1%2Flookup_types.html%23example&sa=D&sntz=1&usg=AFQjCNFBFeKc8N8NFtUBzURJJT0Pw9-udQ>
>>> )
>>>
>>> Please write in any other locations you would look for it. I'm very
>>> interested in making sure that others don't feel the same pains I do, so
>>> want to be sure to get the most eyes I can on documentation.
>>>
>>>
>> A good question and I have thought about this a lot.
>>
>> I'm sure like most, my first search is on Google for the error message,
>> and that will search Jira & Github & public documentation too.  No luck,
>> I'll had quotes to force Google to search for the exact string.  Next I'll
>> search the code using grep and regular expressions, or Github search.  Then
>> it's off to git blame to see if there's any more info.
>>
>> As far as what I'd expect, rather than hope for, if it's really an
>> edge-case, and the observed behaviour is not designed behaviour, then I'd
>> expect to find it documented in Jira or Github, and I'd expect and hope to
>> not find it mentioned in public documentation.
>>
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-- 

Rob Nelson
rnels...@gmail.com

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