Ah, thank you for the info. That makes sense.
If I might make a suggestion, maybe you could modify the automated
reply to reflect your current difficulties. Presently it says to expect
a reply within 48 hours, leading to an expectation that, now at least,
is unreasonable.
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abysmillard
---
Very sorry for the delays in e-mail response times. See this thread in
our General forum:
Forum thread on e-mail delays...
http://forums.slimdevices.com/showthread.php?t=70908
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Devans
.
. Dan Evans
. Customer Support Manager
. Logitech Squeezebox Support (USA)
I mailed support a week ago with the same result as abysmillard.
They only responded when I called them via phone and told them that
they have got mail...
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Aurumer
Aurumer's Profile: http://forums.slimdevices.com/member
abysmillard;481003 Wrote:
> Does anyone else use email support, or is phone the only way to go?
> Thanks.
I used email support a couple months ago when one of my players
couldn't login to mysb.com, and it was resolved within 48 hours,
including a total of 4 emails (2 from me and 2 from Logitech).
I thought I'd heard that Logitech support was pretty good, but I emailed
a question regarding lost streams over a week ago and have had no
response. I have written two followup emails also with no response. I
did get an automated response with a ticket number, so I know that the
original request w
