Hi.
We have a large RT system, consisting of nearly 40 tickets.
Our set up is as follows:
We have 2 machines:
ticket1 (sun solaris 9)
===
apache 1.3.27
rt345
mysql4 client
ticket2 (sun X4100 solaris 10)
===
mysql5
The RT instance on ticket1 is talking successfully to ticket2 and
Fellow RT users,
I'm trying to raise money for the Leukemia and Lymphoma Society. One
idea I have for raising money is to do RT cusomtizations for donations
to the cause. Here's how it would work:
1. Send me your customization idea and how much you would be
willing to donate.
2. I'll evaluate
Someone mentioned RTx::RightsMatrix, which I wrote, but it only gives
you the permissions for one user, group, or role at a time. I guess
it could be extended to do what you want, but depending on the
number of users, groups, queues, and custom fields, this could be
a very expensive (in terms of CP
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of JB Segal
> Sent: Monday, April 10, 2006 3:04 PM
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] Tools for auditing user/group permissions? (3.4.5)
>
> Is there any good way - a built
Is there any good way - a built-in that I'm not aware of, a nice
external add-on, whatever - to get a readable report on all my users and
what permissions they have?
I've got someone noting
> > Ok, got it. But I still argue that either:
> >
> > 1. I should be able to see any comment I have posted
On Mon, Apr 10, 2006 at 03:08:37PM, Greg Talbot wrote:
> Asterisk is a PBX framework, so the sky is the limit.
> You could have IVR prompts that allow for validation, etc. then call a
> voice to text application for the forms. Depends on how complcated it
I played with Festival which does text-to
On Mon, Apr 10, 2006 at 03:21:55PM -0400, Barry L. Kline wrote:
> I have an interesting problem.
>
> One of my vendors uses RT, as do I. When I send a request to the
> vendor, I do so through my instance of RT, putting myself (or whatever
> employee made the verbal request to me) as the requ
In that case, you would have to do a SQL query:
SELECT Headers FROM Attachments WHERE Headers LIKE '%To:
<[EMAIL PROTECTED]>%';
If you only want this for when a new ticket was created via email
(rather than for responses to those tickets), add:
AND Headers NOT LIKE '%Thread-Topic: [%'
Or w
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Asif Iqbal
> Sent: Monday, April 10, 2006 1:38 PM
> To: rt-users@lists.bestpractical.com
> Subject: Using Asterisk voicemail to generate tkt (was Re:
> [rt-users] RT SOAPSERVER)
>
> On Mon, Apr 10,
> -Original Message-
> From: Travis Campbell [mailto:[EMAIL PROTECTED]
> Sent: Monday, April 10, 2006 1:18 PM
> To: Schultz, Eric
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Searching for the To: field within RT?
>
> Schultz, Eric wrote:
> >> Why not have sendmail/pos
I am getting the following errors in my Apache log accompanied by
spontaneous logouts forcing users to log back in after they have already
authenticated:
[Mon Apr 10 15:26:45 2006] [error] [client xxx.xxx.xxx.xxx] FastCGI:
server "/www/webapps/rt3/bin/mason_handler.fcgi" stderr:
\tHTML::Mason
On Mon, Apr 10, 2006 at 12:52:28PM, Mustafa Badawi wrote:
> Hello all
>
> I have used asterisk voice mail to create tickets in rt but have not been
Care to share on the steps to have voicemail/voice to create a ticket? I
am in the process of tetsing out asterisk so even if it is just for
asterisk
I have an interesting problem.
One of my vendors uses RT, as do I. When I send a request to the
vendor, I do so through my instance of RT, putting myself (or whatever
employee made the verbal request to me) as the requester and the
vendor's mailgate address as a CC:.
The vendor gets a ticke
Schultz, Eric wrote:
Why not have sendmail/postfix log which mails come to those address?
Or have a scrip that changes the subject, sets a custom field, moves it
to a "legacy" queue, or emails you when you get an email sent to such an
address?
Because I'm just looking for the tickets. This
> Why not have sendmail/postfix log which mails come to those address?
>
>
> Travis Campbell wrote:
> > Hello,
> >
> > Is there an easy way to search for an email address that has a
> > specific To:
> > address?
> >
> > Here's why I want to do this:
> >
> > I have RT set up so that isRTAddress()
Why not have sendmail/postfix log which mails come to those address?
Travis Campbell wrote:
Hello,
Is there an easy way to search for an email address that has a
specific To:
address?
Here's why I want to do this:
I have RT set up so that isRTAddress() recognizes some of our legacy
suppor
Hello,
Is there an easy way to search for an email address that has a specific To:
address?
Here's why I want to do this:
I have RT set up so that isRTAddress() recognizes some of our legacy support
addresses that we've been required to keep for non-technical reasons. I'm
trying to find out wh
On Apr 8, 2006, at 9:32 PM, Mathew Snyder wrote:
We are currently using v3.0.9 with a Postgres database. Someone
around
here said that the two had to be "shoehorned" together because v3.0.9
doesn't support Postgres. Is this correct?
Take that shoehorn and hit the guy upside the head with
At the risk of being boring or irritating, can anyone suggest any steps
I can take to try to isolate the problem detailed below?
I've removed all customisation; I've tried reassigning from various
users to various other users; I've even tried setting NotifyActor to 1
(although it shouldn't be nece
Ok... This isn't as cut and dried as the title suggests... First of the
environmental information:
Perl v5.8.7 under linux
RT v3.4.4;
Running under Debian Stable
Apache2
Fastcgi
Also it is running in a multi-instance mode. I've created a directory called
/usr/loca/rtinst/<> that contain what wo
This test performance was done by our Postgres DBA Rafael Martinez. I am
translating this so You can agree or disagree if this makes sense or not.
Adding indexes can for sure improve performance.
--
Tomas A. P. Olaj, ema
On Mon, Apr 10, 2006 at 02:37:45PM +0200, Tomas Olaj wrote:
> On the marvelous Mon, 10 Apr 2006, Ruslan Zakirov wrote kindly to me ...
>
> http://archives.postgresql.org/pgsql-performance/2006-02/msg00089.php
>
> A proposal from the PostgreSQL developers how this SQL can be improved.
I believ
On the marvelous Mon, 10 Apr 2006, Ruslan Zakirov wrote kindly to me ...
This is one of the most problematic query in RT. I only can confirm
that the first plan (on Pg 7.x) is almost optimal one (there is still
way to optimize it with planner) and this is plan we wanted to achive
when were chang
On the marvelous Mon, 10 Apr 2006, Ruslan Zakirov wrote kindly to me ...
This is one of the most problematic query in RT. I only can confirm
that the first plan (on Pg 7.x) is almost optimal one (there is still
way to optimize it with planner) and this is plan we wanted to achive
when were chang
This is one of the most problematic query in RT. I only can confirm
that the first plan (on Pg 7.x) is almost optimal one (there is still
way to optimize it with planner) and this is plan we wanted to achive
when were changing this query in RT-3.4.5.
I hope Pg 8.1.4 would be available soon and we
Just translating a message from our DBA Rafael Martinez,
-->
We have a huge problem ahead of us which may delay our Service Guard
Cluster project.
Our last performance test with our new cluster and RT shows that we
have a SQL statement that 'planner" in Postgres 8.0.7 doesn't manage to
find
Hello all I have used asterisk voice mail to create tickets in rt but have not been able to use rt soap server for my rt instance to communicate with my asterisk. I am using what seems to be a very old version of the soap server. Is there any similar software out there which provides the same funct
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