Hi,
I wanted to notify the requestor when a ticket merge occurs.
I have created a user defined scrips action that only trigger my
template when a merge occurs
(as described on http://wiki.bestpractical.com/index.cgi?OnMerge)
This works perfectly but I have problems defining what to report in
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Alex Strachan
Sent: Tuesday, April 11, 2006 9:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] TicketSQL,QueryBuilder search
construction for returning ticketid's which don't have
Hello,
I'm quite new to customizing RT even if I use it for a while now, as
a technical support ticketing system.
I'd like to get some common advices to help me find how to do what I'd like.
Here's the situation : there are 3 people opening ticket when they
received some phone calls. In the
Company I work for just changed names, and email address domains. This
has led unfortunately to our RT system now having autocreated users with
these new email address accounts, as well as the original accounts.
Question: Is there a tool or procedure that can help me collapse these
new accounts
I accidently deleted the Status Change template under 'Configuration' -
'Global' - 'Templates' - 'Status Change'
Can someone share the contents of what should be in the 'Content' section
of that template as default?
Thanks in advance.
Just this.
bobg
Subject: Status Changed to:
Is adding custom statuses like this really work this
easily? Has anyone had any trouble with this procedure?
http://wiki.bestpractical.com/index.cgi?CustomStatuses
Brad Pinkston
Senior Systems Administrator
New Media Gateway
O: 214.206.3485
M: 469.682.6487
F: 303.496.2712
I'm trying to do a search in the Query Builder interface for tickets
with null Told (Last Contacted) date - I can't figure out how to do
it. Does anyone know how?
Thanks,
Steve
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