Hi ruslan, nothing is logged on rt.log
> Is there something in the debug logs when you open Approvals page?
>
> On 4/21/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>> It seems everything works fine already except my approval list displays
>> nothing. I already verified my setup with
>> http:
On Fri, 2006-04-21 at 19:50 -0400, Jesse Vincent wrote:
>
>
> On Fri, Apr 21, 2006 at 04:44:08PM -0700, Joshua Colson wrote:
> > I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test
> > environment.
> >
> > I'm trying to update the logo by following the instructions at
> > http:
Just for the record.
I had the following problem:
I noticed that there
were lots of temporary directories filling up /tmp with random names on my RT
3.4.5 system. Names like those used by File::Temp. Also lots of errors in
syslog and apache error logs about not being able to delete these d
On Fri, Apr 21, 2006 at 04:44:08PM -0700, Joshua Colson wrote:
> I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test
> environment.
>
> I'm trying to update the logo by following the instructions at
> http://wiki.bestpractical.com/index.cgi?ChangeLogo which works but the
> ima
I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test
environment.
I'm trying to update the logo by following the instructions at
http://wiki.bestpractical.com/index.cgi?ChangeLogo which works but the
image that I'm attempting to use is unable to load in the WebUI.
It seems that th
I have read a few posts on this and I am not sure those posts apply in
this case.
I am dealing with RT 3.6.0pre0 under Oracle 10g:
When doing searches, I have this in the Current search area:
Queue = 'queuename'
AND 'CF.{customfieldname}' = 'Customvalue'
Where customfield expects a single
I've updated the Wiki with settings
which should work with an Active Directory server. If they don't
work for somebody, please let me know. The output of "ldapsearch"
against your ADS would be helpful in that case.
--
Eric N. Valor
Sr. Systems Administrator
DaimlerChrysler Research & Technology
Jim,
I now have your overlay working to auth and lookup/autocreate users
against AD now. I have a couple of questions:
1) It appears that the only way to have an account auto created is if a
user sends an email to [EMAIL PROTECTED] (which opens a ticket in the
general/default queue). While I thin
Does anyone have *any* debugging ideas on why I continue to see a
"unknown mailer error 2" when attempting to mail to rt-mailgate via
sendmail?
any suggestions *greatly* appreciated.
heather
Heather Drury wrote:
Hi,
I have rt3+mod_perl2+mysql and everything is running except when I try
to
Try this:
cd to /home/psmith/.cpan/build/GD-2.32
perl Makefile.pl
make
make test
make install
Phil Smith III wrote:
Ah. "install GD" says up-to-date; "force test GD" fails:
cpan> force test GD
Running test for module GD
Running make for L/LD/LDS/GD-2.32.tar.gz
WARNING: This key is not certif
I have found the custom files on old RT 3.0.1 they are located in /local/html/Elements. I tried just copying the files to the new 3.4.5 local/html/Elements directory, however that directory does not exist. So i created it, but i can't figure out how to activate them. Any ideas would be appreciated.
Ah. "install GD" says up-to-date; "force test GD" fails:
cpan> force test GD
Running test for module GD
Running make for L/LD/LDS/GD-2.32.tar.gz
WARNING: This key is not certified with a trusted signature!
Primary key fingerprint: 2E66 557A B97C 19C7 91AF 8E20 328D A867 450F 89EC
Signature for /
Run `cpan` shell (or perl -MCPAN -e shell) as root and from shell try next:
cpan> install GD
if it says it's up to date run
cpan> force test GD
if all tests are OK then run
cpan> force install GD
On 4/21/06, Phil Smith III <[EMAIL PROTECTED]> wrote:
> I am only an egg: how do I 'rebuild the GD mo
I am only an egg: how do I 'rebuild the GD module manually'?
...phsiii
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Friday, April 21, 2006 10:14 AM
To: Phil Smith III
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Still having problems with GD and R
I have just completed upgrading from RT 3.0.1 to RT 3.4.5, My supervisor has asked me to show the priority level sorted from lowest to highest. I also noticed some diffrences on the layout of the main screen. RT 3.0.1 (layout left most part of the screen)10 highest priority tickets I own... 10
On Fri, Apr 21, 2006 at 05:00:09PM +0400, Ruslan Zakirov wrote:
> On 4/21/06, Lutz Jaenicke <[EMAIL PROTECTED]> wrote:
> > Hi!
> >
> > we are trying to install rt-3.4.5 on a FreeBSD system under OpenPKG.
> > So far it seems that all dependencies have been satisfied, nevertheless
> > connecting to R
On 4/21/06, Jesse Vincent <[EMAIL PROTECTED]> wrote:
>
>
>
> On Thu, Apr 20, 2006 at 07:02:20PM +0100, Brendan Arnold wrote:
> > Hi there,
> >
> > When submitting form information such as logging in, updating a page
> > etc. Internet Explorer (6) returns a 'The page cannot be found' error
> > inter
On Thu, Apr 20, 2006 at 07:02:20PM +0100, Brendan Arnold wrote:
> Hi there,
>
> When submitting form information such as logging in, updating a page
> etc. Internet Explorer (6) returns a 'The page cannot be found' error
> intermittently.
Your scriptalias is wrong.
ScriptAlias / /opt/rt/
It looks very similar to my config and very similar to the installation
guide:
http://wiki.bestpractical.com/index.cgi?FedoraCore4InstallGuide
What is the right way if it is wrong. I am in a similar boat with the
"Youre Almost There" page.
I had this problem in the past, but was able to resolve
From README:
Upgrade instructions (From any 2.0.x release):
-
1) perl Makefile.PL
2) perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1
3) Type "make install"
4) Type "ls etc/upgrade"; For each item in that directory whose name
is greate
Go to /home/psmith/.cpan/build and rebuild the GD module manually. It
sounds like you recompiled the GD libraries and probably need to
recompile the module.
Phil Smith III wrote:
Thanks to Jesse's kind advice, I've at least figured out that the reason
graphing isn't working is because GD do
Thanks to Jesse's kind advice, I've at least figured out that the reason
graphing isn't working is because GD doesn't have PNG support installed.
But I've managed to get GD happy -- at least, it CLAIMS it's happy, has PNG
support -- and graphing still isn't working.
Weirder, the RT 'make testde
Guys, I don't know where you take this apache+MP2 config, but it's wrong!
ServerName coc.telone.co.zw
ServerAdmin [EMAIL PROTECTED]
ErrorLog logs/coc.telone.co.zw-errors
# CustomLog logs/dummy-host.example.com-access_log common
DocumentRoot /opt/rt3/share/html
Is there something in the debug logs when you open Approvals page?
On 4/21/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> It seems everything works fine already except my approval list displays
> nothing. I already verified my setup with
> http://wiki.bestpractical.com/index.cgi?ApprovalCreat
On 4/21/06, Lutz Jaenicke <[EMAIL PROTECTED]> wrote:
> Hi!
>
> we are trying to install rt-3.4.5 on a FreeBSD system under OpenPKG.
> So far it seems that all dependencies have been satisfied, nevertheless
> connecting to RT fails with
What exactly fails? Does it blow up your monitor?
>Assert_
http://wiki.bestpractical.com/?Rights
On 4/21/06, Prasad Deshpande <[EMAIL PROTECTED]> wrote:
>
>
>
> Hi,
>
>
>
> I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT Dept.
> My requirement is as mentioned below.
>
>
>
> I want the helpdesk operators to see the requests which are on
Did you read README?
On 4/21/06, Matthias Meier <[EMAIL PROTECTED]> wrote:
> Hello,
>
> i'm using RT3 3.4.2 and just upgrated RTFM
> from 2.0.4 to 2.2.0RC2.
>
> Now my custom field disapeared and th RTFM configuration-page
> (Admin/RTFM/index.html)
> ist blank.
>
> Thanks for any help,
> Matthias
Add
th.collection-as-table {
padding: 0.1em 0.5em 0.1em 0.5em;
text-align: left;
}
to the misc.css
On 4/21/06, Mathew Snyder <[EMAIL PROTECTED]> wrote:
> I've installed and am soon to put v3.6.0pre1 into production as it seems
> to work quite well. The only question I have is regarding th
I think correct ScripAlias string is:
ScriptAlias /rt/ /usr/local/rt3/bin/mason_handler.fcgi
On 4/21/06, Brendan Arnold <[EMAIL PROTECTED]> wrote:
> I may have found the solution. After including a RewriteRule directive
> that adds a trailing slash to the end of the RT url it seems to work
> OK.
Hi!
we are trying to install rt-3.4.5 on a FreeBSD system under OpenPKG.
So far it seems that all dependencies have been satisfied, nevertheless
connecting to RT fails with
Assert_Defined failed: Cache::BaseCache line 194
The environment is Apache with mod_perl, Perl version is 5.8.7.
Any idea
I may have found the solution. After including a RewriteRule directive
that adds a trailing slash to the end of the RT url it seems to work
OK.
Add this to your virtual host entry (or general server config)
RewriteEngine on
RewriteRule /(rt)$ /$1/ [R}
Redirect /rt https://example.com/rt
Hello,
i'm using RT3 3.4.2 and just upgrated RTFM
from 2.0.4 to 2.2.0RC2.
Now my custom field disapeared and th RTFM configuration-page
(Admin/RTFM/index.html)
ist blank.
Thanks for any help,
Matthias
___
http://lists.bestpractical.com/cgi-bin/mail
I've installed and am soon to put v3.6.0pre1 into production as it seems
to work quite well. The only question I have is regarding the column
alignment. The ticket information doesn't line up with the the headers.
They are placed far to the left instead. What does one edit in order
to add more
Hi,
I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in
our IT Dept. My requirement is as mentioned below.
I want the helpdesk operators to see the requests which
are only assigned to them. Currently they can see all the un owned requests. I
have tried creating two separa
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