Hi,
How do I create new users using command line interface (CLI)?
The book says that the command is
rt create -t user ...
and then I should type options. What exactly is the syntax? Can anyone
post an example?
I need to create a user and specify (at minumum):
userid
password
email
Name
a new
Thanks. Re your list point: that's why I posted it on rt-users ;-)
-Original Message-
From: Ruslan Zakirov [mailto:[EMAIL PROTECTED]
Sent: Wednesday, May 03, 2006 5:07 PM
To: Phil Smith III
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] User autocreation
I agree with Steph
You can use RTx-Action-NotifyGroup from the CPAN or add Cc header to
the template (http://wiki.bestpractical.com/?Template).
On 5/3/06, Sumner, Todd <[EMAIL PROTECTED]> wrote:
We currently are using a simple template/script to "Notify requestor, CC and
Admincc on resolve" which sends a summary
Really two options, both of which are
handled by configuring external authentication on RT. Mod_auth_ldap,
which I couldn’t get to work, your milage may vary and
Apache2::AuthenMSAD perl module, which was much simplier to install and
configure.
--
Ted Serreyn
Pho
Hello,
Have you seen http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches ?
While I haven't attempted to make any of these modifications myself (we're
waiting for 3.6), it seems like this is what you're looking for, no?
Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCAN
This was answered many times.
On 5/4/06, Kristopher Lusk <[EMAIL PROTECTED]> wrote:
Hello again,
So… Is that a no? Or has this been asked before and I just need to look
deeper into the archives? Oh by the way, my version number is 3.2.2.
Someone else mentioned that if I had version 3.5 o
Joe,
I’m doing lookups and authentication
against a windows 2003 AD server using Jim Meyer’s LDAP overlay: http://wiki.bestpractical.com/index.cgi?LDAP
-Matt
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Hammerman
Sent: Wednesday, May 03, 2006 1:00
PM
T
Hello again,
So… Is that a no? Or has this
been asked before and I just need to look deeper into the archives? Oh by
the way, my version number is 3.2.2. Someone else mentioned that if I had
version 3.5 or above, this would be an easy task. Unfortunately, I don’t.
Please Advise,
I agree with Stephen, but if you're going to use current scheme then:
* you staff should fill requestor field with customer's email and RT
would autocreate user
* look into ParseTicketForCc option in the config, but I don't
remember if it works replis/comments
* this discussion a bit of off-topic
Found the
contribution relating to my request. Thanks
list!
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At Wednesday 5/3/2006 03:44 PM, Phil Smith III wrote:
Well...ok. I'm not clear on a few things:
- How do typos in the Subject: affect this? Typos mean extra
tickets if it doesn't recognize the "magic string"; what else will they affect?
I just meant what you describe - typos will mean that
Well...ok. I'm not clear on a few things:
- How do typos in the Subject: affect this? Typos mean extra tickets if it
doesn't recognize the "magic string"; what else will they affect?
- I was being semi-facetious about "well-behaved", but your point is well
taken. I guess I could just remembe
Phil,
We're really new to RT and encountered a different but similar problem
of email mapping. Though this probably won't solve your problem, it
might give you a hint on where to go. What we wanted for inbound email
was the following logic:
1) If the email is from an account in our domain (i.e.
At Wednesday 5/3/2006 02:17 PM, Phil Smith III wrote:
We don't think we dare enable auto-user creation due to spam issues.
But the usual flow is like this:
1) User emails [EMAIL PROTECTED] with an issue.
2) One of us creates an RT ticket, then replies, CCing RT, putting
the [ourdomain #nnn] in
I inherited a very old (2.00) version of RT. I had to upgrade perl for
other reasons and RT works just fine ... except rt-mailgate. rt-mailgate
just hangs. I'm no perl guru so I don't really want to poke and prod but
any ideas are welcome including how to upgrade.
Cheers
--
Steve Glines
Cell phon
We don't think we dare enable auto-user creation due to spam issues.
But the usual flow is like this:
1) User emails [EMAIL PROTECTED] with an issue.
2) One of us creates an RT ticket, then replies, CCing RT, putting the
[ourdomain #nnn] in the Subject.
3) Occasionally a customer is well-behaved
Hello RT-users list. I've got a request from my manager to integrate
RT's authentication mechanism (which I believe is handled within the RT
database) with our Active Directory server. Is this at all possible/advisable?
Has anyone heard of a user accomplishing such a thing before? Thanks for
We currently are
using a simple template/script to "Notify requestor, CC and Admincc on
resolve" which sends a summary listing of a request's activity and states that
it is resolved.
How can I
configure a script to send a copy of this "Notify on resolve" type message
(or add to the origin
On Wed, May 03, 2006 at 01:48:23PM -0400, John Boris wrote:
> I am trying to install RTFM on Fedora Core 4 the instructions say to:
>
> perl -MCPAN -e'install HTML::Format'
>
Module HTML::Formatter (S/SB/SBURKE/HTML-Format-2.04.tar.gz)
But try the latest RTFM 2.2 Release Candidate
I am trying to install RTFM on Fedora Core 4 the instructions say to:
perl -MCPAN -e'install HTML::Format'
When I do that it replies it can't find it and to try
i /HTML::Format/
When I do that I get 14 responses
cpan> i /HTML::Format/
Module HTML::FormatData
(E/EF/EFOLLEY/HTML-Forma
Hi
Is there way to find out which user abusing mysql? Once in a while I
have user who runs a query which causes the mysql to take over about
45% of cpu and at the same time slow down mysql queries for the rest.
I am using RT 3.4.6 + Perl 5.8.6 + MySQL 4.0.24 on Solaris 10 + V20z
(4G / 2 1.8Ghz AM
> Is there any chance that RT will ever have active/archived tables
> or databases instead of growing the active ones boundlessly?
There's a chance of anything if we see good patches and/or big fat sacks
of cash.
Jesse
> It
> would be nice if you still had an option to search old and likely
Is this stable for use yet? If not how long until it is part of the release
branch?
--
Best Regards,
Michael Shanks
Technical Director
Ultraspeed
d: +44 20 7183 0750
m: +44 7973 480 358
w: http://www.ultraspeed.co.uk
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROT
On Wed, May 03, 2006 at 04:54:58PM +0100, Michael Shanks wrote:
> Is it possible to insert/create/modify custom fields via the command line
> interface.
>
Yes, as of RT 3.6preX.
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Alex Vandiver wrote:
> On Tue, 2006-05-02 at 19:56 +0200, Dando - Email.it wrote:
>
>>Tried with an already existing RTFM 2.04 upgrade to 2.2rc2 and with a clean
>>RTFM
>>2.2rc2 install, same thing.
>
>
> I can't replicate this with RT 3.5-HEAD, and RTFM 2.2-HEAD, on mysql or
> Postgres. Can y
Let me attempt to be more specific here...
The authentication option I'm most interested in is mod_auth_pam. Has
anybody gotten this working in RT?
On May 2, 2006, at 2:12 PM, Joe Auty wrote:
Hello,
What authentication methods does RT support other than the built-in
MySQL-based authentic
If you find out, please let me know... I asked the same question not
too long ago =)
On May 3, 2006, at 11:54 AM, Michael Shanks wrote:
Is it possible to insert/create/modify custom fields via the
command line
interface.
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Is it possible to insert/create/modify custom fields via the command line
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>
> Its not really a question of availability as much as performance .. in
> my case the bottleneck is the db .. (the db server is dual cpu 2.8G and
> 6G memory) ..
And you've spent time optimizing the my.cnf?
FWIW, the problem with ndb_cluster, last time I looked, was transaction
support. RT
Roy El-Hames wrote:
Rainer Duffner wrote:
Roy El-Hames wrote:
I am looking to migrate the backend (mysql) to a clustered platform
and was planning on using mysql 5.1.
However rt-3.6 need Innodb and the cluster needs ndbcluster ... have
anyone had a work around for this .. or possibly more ge
Rainer Duffner wrote:
Roy El-Hames wrote:
I am looking to migrate the backend (mysql) to a clustered platform
and was planning on using mysql 5.1.
However rt-3.6 need Innodb and the cluster needs ndbcluster ... have
anyone had a work around for this .. or possibly more general have
anyone im
Roy El-Hames wrote:
I am looking to migrate the backend (mysql) to a clustered platform
and was planning on using mysql 5.1.
However rt-3.6 need Innodb and the cluster needs ndbcluster ... have
anyone had a work around for this .. or possibly more general have
anyone implemented a mysql cluster
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Good morning folks,
I recently started using RT at my office to keep track of my sysadmin
tasks, and found it a wonderful tool. I'm a stickler for what I know,
and still use sendmail everwhere :)
I've documented up my method in sendmail of removing
In order to make upgrade the configure script needs to be run.
In Debian the files are placed using a special layout of paths (/etc; usr/bin
etc.).
I did not identify it in config.layout
Is there a special layout file for Debian or does anyone have a script that
does the right configuration?
I am looking to migrate the backend (mysql) to a clustered platform and
was planning on using mysql 5.1.
However rt-3.6 need Innodb and the cluster needs ndbcluster ... have
anyone had a work around for this .. or possibly more general have
anyone implemented a mysql clustered backend ..
On goog
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