RT fails to distribute mails sometimes..
This happends almost once a month..
Am using postfix on SuSE, has any experienced such a situation?
Gideon
--
Gideon Hayford Chonia Tel. +41 1 635-4543
University Zurich, Fax +41 1 635-4505
Winterthurerstrasse 190
Hi there,
When creating a new user as administrator in the web UI I get the user
to add his/her password and save afterwards and logout. When they try
to login they get 'Your username or password is incorrect'. After
logging back in as administrator and getting the user to re-enter
their password
Hi Brendan,
This sounds a lot like something that came up about a year ago.
http://www.gossamer-threads.com/lists/rt/users/45480
You'll find Ruslans patch at the bottom of the thread. It cleared things
right up on our system.
Steve
Steve Platt
Bioinformatics
Health Protection Agency
UK
Title: Adding requestor column in main page tickets' list
Hello,
How can I add the column "requestor" (or also other ones if I wish) inside visualization main page of
10 highest priority tickets I own...
And
10 newest highest unowned tickets...
frames?
Right now with default install
Brendan,
We're running RT 3.4.2 (new servers = upgraded RT in the near future) on
Redhat 7.x so all I can say is that this patched fixed the problem when it
occurred on our system.
It's best to reply to the list with questions like this so that even if you
get an answer, everyone else can bask in
On May 30, 2006, at 6:34 PM, Darrell Burkey wrote:
I posted this on the developer list but got no response, I thought I
would post it on the larger users list and see if anyone had any
suggestions. I am quite confounded by this issue so any help anyone
could provide would be very appreciated.
I suspect existing binary attachments are broken beyond repair. Have
you tried running mysql with binary as the default character set and
sending in a ticket with a new attachment?
Ted Serreyn wrote:
I wish the fix was that simple, but changing the default charset on mysql,
then restarting
# $user_passwd_min defines the minimum length for user passwords. Setting
# it to 0 disables this check
Set($MinimumPasswordLength , "5");
Brendan Arnold wrote:
Hi there,
When creating a new user as administrator in the web UI I get the user
to add his/her password and save afterwards and logo
Hi Drew,
Thanks for the info although the minimum password length this isn't
really the problem, I just included it since it illustrated that RT
was adding some extra characters the first time a new user was
created.
Sorry about not posting to list earlier, its the default when I hit reply
Rega
How would I set up an email address that would log and close a call
automatically? I suspect what I need is a distinct queue that
automatically closes a call when it is logged, or is there a better way?
Thanks
___
http://lists.bestpractical.com/cgi-bin/m
On Wed, May 31, 2006 at 03:50:06PM +0100, Keith Edmunds wrote:
> How would I set up an email address that would log and close a call
> automatically? I suspect what I need is a distinct queue that
> automatically closes a call when it is logged, or is there a better way?
Our next-generation com
Hi
I have been struggling with this and I need help.
Platform: Solaris 9 running on SunFire V210 2 processors 2GB Ram
I am using the openpkg distribution of RT 3.4.5. perl is version
5.8.8 mysql is 4.1.14
I am moving to a better machine and upgrading from Solaris 8 and RT 3.2.1
Everythi
Hello.
> I am new to RT and am trying to make a decision on the best OS to
> install RT on. We had trouble getting it to run on Windows and decided
> to setup a Linux box. Now I just have to decide which variant is the
> most straightforward to setup.
I can recommend you ALT Linux with repository
Hi All,
I am a newbie so bear with me. I have installed rt-3.4.5. I
have also installed RTFM and Asset Tracker.
I would like to have the self service screen allow access to
RTFM and Asset Tracker. I modified the SelfService/Elements/Tabs file so that
the two options appear on the page
I think this was fixed somwhere between 3.4.0-3.4.5.
On 5/30/06, Scott Briere <[EMAIL PROTECTED]> wrote:
When we add the DependsOn and DependedOnBy columns to the output of the
ticket search we get all the tickets with dependencies but instead of
the correct links to those tickets all the links
Hi,
Is there some RT 3.4.4 module providing integration with subversion?
TIA.
Thiago
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT
On Wed, 2006-05-31 at 14:24 -0300, Thiago Cristino dos Santos wrote:
> Hi,
> Is there some RT 3.4.4 module providing integration with subversion?
How about http://search.cpan.org/dist/RT-Integration-SVN/ ?
- Alex
___
http://lists.bestpractical.com/cgi-
We noticed a bug with RT 3.4.5 after our upgrade, which could be an
indicator of an "inconsistent database".
When we attempted to merge one ticket into another we go this message
"Merge failed. Couldn't set Status"
It turns out that both of the tickets were already set to "resolved".
After we s
You can also use Scmbug (http://freshmeat.net/projects/scmbug) to
integrate RT with SVN.
I've implemented this integration already as one of the back-ends
supported by Scmbug.
Hope it helps.
Regards,
Dário
Alex Vandiver wrote:
On Wed, 2006-05-31 at 14:24 -0300, Thiago Cristino dos Santos wr
In RT-3.6 you can do it from web ui.
In 3.4 you can use SavedSearchesOnMainPage extension from wiki or edit
format string in RT/share/html/Elements/My* files.
On 5/31/06, Gianluca Cecchi <[EMAIL PROTECTED]> wrote:
Hello,
How can I add the column "requestor" (or also other ones if I wish) ins
mysqlaccess -u root --brief \* rt_user rt3
On 5/31/06, Mathew Snyder <[EMAIL PROTECTED]> wrote:
Every now and then when I attempt to access our pre-production RT server
I get an Internal Server Error. Looking at the logs it says:
DBI connect('dbname=rt3','rt_user',...) failed: Access denied fo
Two additional solutions:
1) Add commenter to the Cc list on Comment with scrip, so Bill
wouldn't need to add himself mannually
2) Allow Bill to comment only when he is watcher and add action
'Watch' on the ticket display page, so he click watch then click
comment
On 5/30/06, Kristopher Lusk <[E
Hi, I'm running RT 3.4.2 on RHEL4 w/ Apache & FastCGI.
I don't see anything in the Wiki, the RT book, or in the mailing list
archives on my issue, so here goes.
I'm working with one of our support folks here and their queue has about
30+ custom fields. When I create new custom fields for them th
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hello,
Are there instructions anywhere that explain how to parse out custom
field information from tickets emailed into the queues via rt-mailgate?
I would really love to start using this feature, I understand this
was something in the works fo
On Wed, 2006-05-31 at 18:48 -0400, Joe Auty wrote:
> I would really love to start using this feature, I understand this
> was something in the works for 3.6? Is this working yet? Can I help
> test this?
Jesse's RT::Extension::CommandByMail
(http://search.cpan.org/~jesse/RT-Extension-CommandBy
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I'll take a look at the Perl module, but I also want to make sure I'm
seeing the Wiki entry you are thinking of...
Is this it?
http://wiki.bestpractical.com/index.cgi?UseRtTool
This page says
It can both query and update the RT database. bin/r
Why, though, would it be an intermittent problem? It works most of the
time then one day just stops allowing the user to access the database.
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
Ruslan Zakirov wrote:
> mysqlaccess -u root --brief \* rt_user rt3
>
> On 5/31/06, Mat
On Wed, 2006-05-31 at 21:27 -0400, Joe Auty wrote:
> -BEGIN PGP SIGNED MESSAGE-
> Hash: SHA1
>
> I'll take a look at the Perl module, but I also want to make sure I'm
> seeing the Wiki entry you are thinking of...
>
> Is this it?
>
> http://wiki.bestpractical.com/index.cgi?UseRtTool
>
28 matches
Mail list logo
