When I installed 10.4.6 server along with Xcode 2.2 I tried using
CPAN to get the any of the perl modules working and none of the perl
modules seemed to go successfully. I was working with this article I
found on the internet and failed at it using these directions.
(https://portal.aero.und
Rick Russell wrote:
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Tomasz Wlodek wrote:
But Now I would like to see requestors real name. How do I do this?
This must be a very simple, some line
Requestor name - {$Ticket->}
Requestor name - {$Ticket->Requestors->UsersObj->F
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Tomasz Wlodek wrote:
> But Now I would like to see requestors real name. How do I do this?
>
> This must be a very simple, some line
>
> Requestor name - {$Ticket->}
Requestor name - {$Ticket->Requestors->UsersObj->First->RealName}
If th
Awesome! It's working...
The problem was the extra C in the curly bracket... I hope finding
this typo is useful to others too!
On Jun 1, 2006, at 5:03 PM, Ruslan Zakirov wrote:
Overview:
http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/
Extension/CommandByMail.pm
Installatio
Overview:
http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
Installation instructions:
http://search.cpan.org/dist/RT-Extension-CommandByMail/INSTALL
Supported commands:
http://search.cpan.org/dist/RT-Extension-CommandByMail/README
Sorry, I made an error in
On Thu, Jun 01, 2006 at 04:51:10PM -0400, Stephen Turner wrote:
> At Thursday 6/1/2006 04:03 PM, Joe Auty wrote:
> >Hi,
> >
> >I was working with Jesse Vincent on this, but decided to contact the
> >list with this question since not only might I find an answer here,
> >but this answer might be u
At Thursday 6/1/2006 04:03 PM, Joe Auty wrote:
Hi,
I was working with Jesse Vincent on this, but decided to contact the
list with this question since not only might I find an answer here,
but this answer might be useful to others too...
I'd like to use this extension as a means of parsing out c
Hi,
I was working with Jesse Vincent on this, but decided to contact the
list with this question since not only might I find an answer here,
but this answer might be useful to others too...
I'd like to use this extension as a means of parsing out custom field
information sent to the queue
On Thu, 2006-06-01 at 15:42 -0400, Jesse Vincent wrote:
>
> You're welcome to have your money back ;) Seriously, though, it's a
> feature that I'd find useful, but isn't something we've ever _needed_ in
> house or at any customer site. If you hack it together in a way that
> would be a sane RT cor
Hello everybody,
I would like to modify the Correspindence Template and Admin
Correspondence so that it contains some information about who the
requestor of the ticket was.
I have added the following line to template:
Original requestor address {$Ticket->RequestorAddresses}
And it shows now i
On Thu, Jun 01, 2006 at 12:05:07PM -0600, Ole Craig wrote:
> On Thu, 2006-06-01 at 13:43 -0400, Jesse Vincent wrote:
> >
> >
> > On Thu, Jun 01, 2006 at 11:33:18AM -0600, Ole Craig wrote:
> > > Is it possible for a user-defined group to get the "AdminUser"
> > > right but only for sele
On Thu, 2006-06-01 at 13:43 -0400, Jesse Vincent wrote:
>
>
> On Thu, Jun 01, 2006 at 11:33:18AM -0600, Ole Craig wrote:
> > Is it possible for a user-defined group to get the "AdminUser"
> > right but only for selected users? i.e. I've got a U-D group "support".
> > I'd like members of t
Jesse Vincent wrote:
On Thu, Jun 01, 2006 at 11:33:18AM -0600, Ole Craig wrote:
Is it possible for a user-defined group to get the "AdminUser"
right but only for selected users? i.e. I've got a U-D group "support".
I'd like members of the Support group to be able to modify user
infor
On Thu, Jun 01, 2006 at 11:33:18AM -0600, Ole Craig wrote:
> Is it possible for a user-defined group to get the "AdminUser"
> right but only for selected users? i.e. I've got a U-D group "support".
> I'd like members of the Support group to be able to modify user
> information for unpriv
Is it possible for a user-defined group to get the "AdminUser"
right but only for selected users? i.e. I've got a U-D group "support".
I'd like members of the Support group to be able to modify user
information for unprivileged users, but not for members of other
user-defined groups.
Howdy,
I managed to get it running on OS X4.6 client. Which modules are you having
difficulty with?
Mike
On 6/1/06 12:54 PM, "Jason Fouks" <[EMAIL PROTECTED]> wrote:
> I am running 10.4.6 on a test box. I am trying to get the PERL
> modules built but it seems to fail every time which means I
Mike Patterson wrote:
We noticed a bug with RT 3.4.5 after our upgrade, which could be an
indicator of an "inconsistent database".
When we attempted to merge one ticket into another we go this message
"Merge failed. Couldn't set Status"
It turns out that both of the tickets were already set to
I am running 10.4.6 on a test box. I am trying to get the PERL
modules built but it seems to fail every time which means I can't get
the RT program running. Has anyone had success with getting the PERL
modules built and have step by step directions as to how to get RT
built on a brand new
I'm following the wiki's advice here:
http://wiki.bestpractical.com/index.cgi?UniqueAutoReplies ("the easy
way")
It picks up the new template, but always fails, logging the following
error:
RT: error:couldn't parse head; error near: Thanks for emailing
[EMAIL PROTECTED]
(/usr/local
Actually, you're quite right - I hadn't factored in that CFs can be
applied to different Queues.
PK
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: 01 June 2006 09:53
To: Philip Kime
Cc: Joshua Colson; RT users
Subject: Re: [rt-users] RE: Confused by Custom fiel
Philip Kime wrote:
Perfect, this works, thanks. It still seems to be a bit strange that
Custom fields aren't considered part of a ticket/asset for the
ModifyTicket/ModifyAsset rights ...
PK
-Original Message-
From: Joshua Colson [mailto:[EMAIL PROTECTED]
Sent: 30 May 2006 13:17
To: P
On Thu, Jun 01, 2006 at 01:57:52PM +0200, Roy Depp wrote:
> Hi,
>
> When replying to a ticket and adding BCCs, RT does not record the BCC
> addresses in ticket history.
> Is it possible to enable BCC recording in ticket history the same way CC
> is recorded?
It's recorded. (And you can see i
Ouch, RTFM, --with-default-character-set=binary is the correct syntax.
--
Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLChttp://www.serreyn.com/
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of T
On Thu, Jun 01, 2006 at 11:32:10AM -0500, Ted Serreyn wrote:
> Interesting
>
>
> mysqldump --all-databases --with-default-charset=binary >dump.test
> mysqldump: unknown variable 'with-default-charset=binary'
>
My mistake. --default-character-set=name
> # mysqldump --version
> mysqldump
Interesting
mysqldump --all-databases --with-default-charset=binary >dump.test
mysqldump: unknown variable 'with-default-charset=binary'
# mysqldump --version
mysqldump Ver 10.9 Distrib 4.1.19, for pc-linux-gnu (i686)
So I guess that idea don't work.
--
Ted Serreyn Phone: 262-43
That is how I tested, and no it didn't help.
--
Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLChttp://www.serreyn.com/
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Wednesday, May 31, 2006 7:13 AM
To: Te
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On Wed, 31 May 2006 at 11:16 (-0700), Mike Patterson wrote:
We noticed a bug with RT 3.4.5 after our upgrade, which could be an
indicator of an "inconsistent database".
When we attempted to merge one ticket into another we go this message
"Merge
I have tried changing the primary DNS hostname to that on our SSL
certificate, however this has had no effect.
I have just come across this article in the MS Knowledge base which
may be of some help. I am going to try disabling SSL 3.0 connections
as a result.
http://support.microsoft.com/?kbid=
[...]
Oops
Sorry for the double-post, I thought I made a mistake in the list mail address
but both are working..
--
RD
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Commercial sup
Hello list,
I made some search but I can't figure out how to set a custom field (a "upload
file" one) with the mail attachement when auto-creating a ticket upon mail
reception via rt-mailgate.
Thanks,
--
RD
___
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Hello list,
I made some search but I can't figure out how to set a custom field (a "upload
file" one) with the mail attachement when auto-creating a ticket upon mail
reception via rt-mailgate.
Thanks,
--
RD
___
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I've investigated more on this problem and found out that this problem
of mysql as couldn't optimize well some queries when it's possible, I
know how to hack a workaround and help RDBMs optimize it, but later...
-EHAVENOTIME
On 3/29/06, Laas Toom <[EMAIL PROTECTED]> wrote:
Tuesday 28 March 2006
Hi, When replying to a ticket and adding BCCs, RT does not record the BCC addresses in ticket history. Is it possible to enable BCC recording in ticket history the same way CC is recorded?--Roy
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Hi, I tried to install rt-3.4.5 on Fedora Core 4, but I need some help. I have Apache 2.0.54 and mod_perl-2.0.1-1.fc4 running. Apache runs, but when I tried to configure this for RT, I don't see anything. Here's my apache config: Alias /rt "/bigdisk/www/html/rt"PerlModule Apache::D
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