[rt-users] how's 3.6.0 working for you?

Hi List- Just thought id toss out a message to see if anyone has any comments or feedback about how using 3.6.0 has been going.. esp. as it applies to those upgrading from 3.4.x. Any wild successes? Miserable failures? How do your users like the new interface? duncan -- Duncan Shannon Techfl

Re: [rt-users] make fixdeps problem

Thanks. Good to know I can get everything done other ways though. Hopefully it will be fixed by the time I need to get our kickstart file completed. :) Mathew Snyder Systems Administrator Network+ ServerVault TechOps Todd Chapman wrote: On Tue, Jun 20, 2006 at 09:35:03PM -0400, Mathew Sn

Re: [rt-users] make fixdeps problem

On Tue, Jun 20, 2006 at 09:35:03PM -0400, Mathew Snyder wrote: > I'm currently getting v3.6.0 prepared for a production server running on > Fedora Core 5. I've been testing the installation and configuration for > a while now and know that I can get it in place by installing most perl > modules

[rt-users] make fixdeps problem

I'm currently getting v3.6.0 prepared for a production server running on Fedora Core 5. I've been testing the installation and configuration for a while now and know that I can get it in place by installing most perl modules via yum and the remaining modules manually via cpan. I would prefer

Re: [rt-users] RT upgrade from rt 3.0.6 to rt 3.4.5

On 6/20/06, david yang <[EMAIL PROTECTED]> wrote: Hi guys, Currently I have one RT machine,which runs RT version 3.0.6, now I want to upgrade to one new version.But after I installed and configured RT 3.4.5 on the other machine, when I switched it,it appears following phonemon: Some mail boxes

[rt-users] Sendmail - Outbound problem

Hi, I've got RT installed and working. This is on a Linux box running Postfix. Incoming mail is properly parsed and creates a ticket in the correct queue. NO autoreply is generated. NO e-mail can be send out from RT. Clicking the "resond" link and sending an e-mail does nothing. It loo

Re: [rt-users] LdapOverlay and 3.6.0?

> Hello! > > On 6/19/06, Gavin Henry <[EMAIL PROTECTED]> wrote: >> We are ready to upgrade our clients RT instances to 3.6.0 from 3.4.5, >> but >> the only thing left is: >> >> http://wiki.bestpractical.com/index.cgi?LdapOverlay >> >> Has anyone tried this with 3.6.0? > > I don't know if anyone ha

Re: [rt-users] LdapOverlay and 3.6.0?

Hello! On 6/19/06, Gavin Henry <[EMAIL PROTECTED]> wrote: We are ready to upgrade our clients RT instances to 3.6.0 from 3.4.5, but the only thing left is: http://wiki.bestpractical.com/index.cgi?LdapOverlay Has anyone tried this with 3.6.0? I don't know if anyone has, but I can offer that t

Re: [rt-users] LDAP Custom action

Hello! On 6/20/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: What we're trying to do is avoid adding user info when ticket requests come in. We have a very large user base (~1500 different users) that will be using either a web form or email to submit tickets. We have an on campus ldap serv

[rt-users] Sorting search results RSS feed?

RT 3.6 MySQL 4.1.13 Apache 2.0.54 ModPerl 2.0.1 Does the search results RSS feed support sorting (ORDER BY) of results? I'm able to sort the result on the web interface but the sorting doesn't transfer to the RSS feed. Am I just doing something wrong or is this missing functionality? Thanks. --

Re: [rt-users] users page

On Tue, Jun 20, 2006 at 02:29:31PM -0400, Aubrey King wrote: > > With 100+ active users and 4-500 more on the way, is there something that > will make the users page and subsequent rights pages more readable? > I thought about doing a indexy thingy with links for A-F, G-O, etc., but I didn't

[rt-users] users page

With 100+ active users and 4-500 more on the way, is there something that will make the users page and subsequent rights pages more readable? Aubrey King Systems Administrator II IP Systems Engineering Global Crossing, Ltd. ___ http://lists.bestpract

Re: [rt-users] LDAP Custom action

What we're trying to do is avoid adding user info when ticket requests come in. We have a very large user base (~1500 different users) that will be using either a web form or email to submit tickets. We have an on campus ldap server that has everyone's information, and we would like the system to

RE: [rt-users] Set user rights with scrip?

>there a SetAccess equivalent? > >Bill >Hi Bill, >You can track this down by starting at the Mason component for the User "Basics" screen >(share/html/Admin/Users/Modify.html). The checkbox element is called Enabled, and in >the Mason file's INIT section, this is used to set the user's Disabled

[rt-users] Custom field sort order jumbled

Hi All, I have an odd problem with where custom field sort order gets muddled up . We have a dev environment running RHEL 3.4.4, RT v3.4.5 on fast cgi, connected to a postgres database 8.0.3. On this dev environment we made all required changes to the RT instance, including changes to the sort or

RE: [rt-users] Solution: RT level email blocking

That's basically what I have except:   1. I don't use fetchmail 2. My procmail configuration runs everything through spamassassin:   ---.procmailrc # eliminate duplicates (from CC, BCC, etc...) :0 Wh: msgid.lock| fo

Re: [rt-users] Problem with make fixdeps on redhat

On Tue, Jun 20, 2006 at 08:57:50AM -0500, Flynn, Timothy J wrote: > I was trying to test rt 3.6.0 and I kept getting CPAN errors with > dependencies. I rolled back several VM Ware sessions just in case I had > messed something up recently with the same results. I am on Redhat and > had the exact

[rt-users] Solution: RT level email blocking

Thanks to all your help.This is the solution I came up with for my fetchmail/promail/RT email blocking issue, basically I wanted th ability to block emails from certain individuals, however I did not have access to do this on the email server that handles our mail. This is my .fetchmailrc file:pol

Re: [rt-users] Offline edits?

If you had to take your RT install down for any reason (DB problems, connection issues, upgrades, etc.) you could track calls in that format and import the data when it went live again. Duncan Shannon wrote: I noticed that in Tools -> Offline There is a screen called "Offline Edits". I canno

[rt-users] Offline edits?

Hi, Under Tools there is an Offline Edits tool. What exactly does it do and where might we find more information on it? Gary ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercia

[rt-users] Problem with make fixdeps on redhat

I was trying to test rt 3.6.0 and I kept getting CPAN errors with dependencies. I rolled back several VM Ware sessions just in case I had messed something up recently with the same results. I am on Redhat and had the exact same issues and results as discussed by Jim Meyer in this February posting

RE: [rt-users] Set user rights with scrip?

At Monday 6/19/2006 05:37 PM, Bill Chever wrote: Alrighty then! This is great information, Stephen. Thanks! Only one problem - The right I want to revoke is the "Let this user access RT" right, not "Let this user be granted rights" which is what gets changed by the SetPrivileged. Is there a S

[rt-users] RT upgrade from rt 3.0.6 to rt 3.4.5

Hi guys, Currently I have one RT machine,which runs RT version 3.0.6, now I want to upgrade to one new version.But after I installed and configured RT 3.4.5 on the other machine, when I switched it,it appears following phonemon: Some mail boxes send mail to one queue's mail address,it can gen