Re: [rt-users] problems upgrading RT2 to RT3

2006-07-07 Thread Jodok Ole Muellers
Hi Jackie, I've had the same problems. Downgrading to DBIx-SearchBuilder-1.01 solved the problem for me. After the migration you can upgrade again to newest version. jodok On Thu, 6 Jul 2006 16:11:56 -0500 Jackie Hamilton [EMAIL PROTECTED] wrote: I'm trying to upgrade a RT 2.0.14 db to RT

Re: [rt-users] import-1.0-to-2.0.pl dates are getting lost during migration (e.g. date_created = Created)

2006-07-07 Thread Jodok Ole Muellers
Looks like downgrading to DBIx-SearchBuilder-1.01 solves the problem. I can't tell exactly right now cause the migration or 52. tickets is still running and takes days. I am wondering if it is possible to run import-1.0-to-2.0 do to incremental migrations (e.g. by commenting out everything

[rt-users] RT At A Glance

2006-07-07 Thread Roman Steven
HI,I've added several new statuses, but they are not being picked up in the RT At A Glance. I know where to modify the code for RT 345 to include those statuses, but I'm not sure how to do this wiht RT 360. Thanks,Roman ___

Re: [rt-users] Printer friendly view for tickets

2006-07-07 Thread Todd Chapman
On Fri, Jul 07, 2006 at 09:15:10AM -0400, Maciak, TJ wrote: Has anyone out there implemented some kind of printer friendly view for just the ticket information?? I read in a back article someone saying RT would have printing style sheets in the next major release but It did not

[rt-users] Hardware upgrade v3.0.10 to 3.60

2006-07-07 Thread Tony Graziano
I'm guessing I have to do at least two steps to make the database upgrade from 3.0.10 to 3.6.0? Is this advisable? I didn't see any schema/acl upgrade notes in 3.6 for version 3.0.10. Does this mean I have to go to an earlier version of RT and bump the acvl/schema twice? I would be going from

Re: [rt-users] Hardware upgrade v3.0.10 to 3.60

2006-07-07 Thread Timothy Smith
Tony Graziano [EMAIL PROTECTED] 07/07/06 9:22 AM I'm guessing I have to do at least two steps to make the database upgrade from 3.0.10 to 3.6.0? As per the README: - You may also need to update RT's database. To find out, type: ls etc/upgrade For each item in that

RE: [rt-users] Printer friendly view for tickets

2006-07-07 Thread Maciak, TJ
Ahhh! I was thinking major release meant like 4.x Do you know how difficult it was to migrate from 3.4.x to 3.6.x ?? Did it cause any major problems? T.J. Maciak Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448 -Original Message-

Re: [rt-users] Slow loading unless I alias /NoAuth/js and /NoAuth/css

2006-07-07 Thread Jesse Vincent
On Fri, Jul 07, 2006 at 02:36:23PM +0200, Niels Huylebroeck wrote: My pages on this 3.6.0 installation load really slow compared to older (3.4.x) installations. I noticed that if I Alias those NoAuth directories loading goes a lot faster as CSS and JS files are not being parsed by my

Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips

2006-07-07 Thread Mike Coakley
Hello all... In further attempts to get this working I've done the following: 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work. 2. In further research I found an article in the archives that stated that this was a known issue back in the 3.4 timeframe basically

Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips

2006-07-07 Thread Mike Coakley
Travis, I can use standard CF fields in a transaction BUT I'm having a problem with Transactional Custom Fields. When I submit a new ticket or comment/reply on a ticket the Transactional Custom Fields don't appear to be accessible through a Scrip. Standard Global or Queue based Custom Fields are

Re: [rt-users] Hardware upgrade v3.0.10 to 3.60

2006-07-07 Thread Tony Graziano
As per the readme I run the scripts after make upgrade'. I have two copies of the database before performing the procedure (live on the original 3.0.10 server and a copy on this server in another directory). I confirmed and flushed privileges and reset the root password for mysql. I dont get the

[rt-users] RTFM html location and initDB problem

2006-07-07 Thread Brooks, Travis C.
I've just installed RTFM (2.2rc2 with RT3.6) and the make install dumped the new html/ directory in my /opt/rt3 directory. In order to work, I need to put the html in either /opt/rt3/share/ or /opt/rt3/local/, both will work, of course, but which should I do? If I put it in share, presumably