That gets me a lot closer -- thanks!
However, those users cannot then create tickets using the web UI, unless I give
EVERYBODY the CreateTicket right for one or more queues. Which means that I
can't segregate these otherwise-unprivileged users by queue.
Concrete example: we have two products,
On Fri, Aug 04, 2006 at 10:11:24PM -0400, Alan Clegg wrote:
> Due to the ability to anonymously post to the RT Wiki, it is being overrun by
> Chinese spam (assumed bots).
>
> I would like to recommend that the RT Wiki be changed to only allow registered
> (confirmed via e-mail) users to edit.
Due to the ability to anonymously post to the RT Wiki, it is being overrun by
Chinese spam (assumed bots).
I would like to recommend that the RT Wiki be changed to only allow registered
(confirmed via e-mail) users to edit.
I've corrected a large number (10-15?) pages by going back in the history
Hi folks.
I need to get RT working.
The problem(s) I'm encountering is with getting apache to run RT.
I've tried to do it via mod_perl, fcgid and fastcgi, but none of them seem to be working for me.
With mod_perl, I get that index.html that says "You're almost
there". I'm pretty sure I have m
I'm getting more into our RT implementation, and am finding that there's
something eluding me.
I have things pretty well sussed out for internal, privileged users; what's
stumping me is external users (customers).
If I make them Privileged (via the checkbox in the user definition page), I can
Hello,
Our RT system is set to US/Central and that works to make RT
timestamp everything that’s visible through the web interface in
US/Central military time. I have noticed that any emails that are sent where
the due date is included shows up in GMT rather than local time. Anyone else
I posted to the list a while back, never got a response, so here's another
try.
> There seems to be an issue with revoking DelegateRights and SuperUser
> privileges from the Unprivileged and Everyone system accounts. It has been
> mentioned on this list before, at the link below.
> http://comme
Hi there,
I noticed that the CCs and BCCs were not being sent very quickly after I
installed RT on my server. I'm not entirely sure why I need to add these
variables to the config file. Shouldn't this be something that works
straight out of the box.
What about the Admin CC? Does this need an addi
On Fri, Aug 04, 2006 at 06:48:09PM +0400, Ruslan Zakirov wrote:
> Approvals are on Todo list(see Todo file), I don't know much about
> approvals to work on it.
What's to know? Type = 'approval'
>
> On 8/3/06, Todd Chapman <[EMAIL PROTECTED]> wrote:
> >Ruslan,
> >
> >Shreder doesn't seem to find
Approvals are on Todo list(see Todo file), I don't know much about
approvals to work on it.
On 8/3/06, Todd Chapman <[EMAIL PROTECTED]> wrote:
Ruslan,
Shreder doesn't seem to find approval tickets. Am I
missing something?
-Todd
___
http://lists.best
I'm running RT 3.6.1rc2 on
Mac OS X 10.4 server
perl 5.8.6
apache
Oracle 9i
using LDAP integration
I started with upgrading 3.4.5 to 3.6 and had the continual login issue.
I found the discussion on the list and downloaded and ran the upgrade
with 3.6.1rc2. Now I appear to be at the point descr
Hello,
loc(Take)is handy and so would a loc(Resolve) be handy too. I
haven't worked out a way to do this so I ask you more experienced
folks. Thing is -- we receive a lot of spam; spam which is really
evident without opening the ticket (At a Glance) so Resolving it
directly would be ve
Mathew;
Do you have the OwnTicket right or are you just a SuperUser?
Is "Let this user be granted rights" selected for every user under the
"Modify the user page"?
No ..its from Global/Group Rights or Global/User Rights and assign the
OwnTicket right to the correct group or use
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