[rt-users] SendmailWithoutQueueAliases

This page suggested to me ( at first ) in the 'BUGS' section that RT would notify the requestor in the case where a queue didn't exist, but I don't think that's true: http://wiki.bestpractical.com/index.cgi?SendmailWithoutQueueAliases. I assume there is no way to notify requestors that the queue

Re: [rt-users] example of hhtpd.conf for apache+modperl+rt3.6

Mathew escreveu: Humberto Junior wrote: Hi all I migrated from 3.4 to 3.6 does my old httpd.conf need to change? Where can I find a sample of httpd.conf? I searched but only found examples of apache2 or fastcgi, I'm running apache+mod_perl-1.3.37 in FreeBSD 6.1. Thanks Humberto Junior

[rt-users] Problems upgrading from 3.6.0 to 3.6.1

I upgraded because I was having sporadic issues logging out, and am not using an LDAP overlay of any kind. After unpacking I did a ./configure make upgrade service httpd restart The web interface times out, but I made no changes. I am using Apache2 with fastcgi. I get no apache errors and did

[rt-users] Upgraded MySQl to 4.1.21 - now getting transactions not supported

Title: Upgraded MySQl to 4.1.21 - now getting transactions not supported After the MySQL upgrade, it appears the Rt database was set to myisam. I changed it back to innodb, restarted Mysql and the web server. Still getting this error when I try to comment, reply or resolve any ticket. Any

[rt-users] 2 queues with 2 email addresss

Hi there; I have 2 queues q1 and q2 each have an email address forwarded to it [EMAIL PROTECTED] and [EMAIL PROTECTED] .. When a user send an email to [EMAIL PROTECTED] with a cc to [EMAIL PROTECTED], this is resulting on a tickets created in each queue, is there a way to limit this so it

RE: [rt-users] Upgraded MySQl to 4.1.21 - now getting transactions notsupported

Title: Upgraded MySQl to 4.1.21 - now getting "transactions not supported" I downgraded to MySQL 4.1.20 and it works fine. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peake, JeremySent: Tuesday, August 15, 2006 8:30 AMTo: rt-users@lists.bestpractical.comSubject:

RE: [rt-users] Upgraded MySQl to 4.1.21 - now getting transactionsnotsupported

Title: Upgraded MySQl to 4.1.21 - now getting "transactions not supported" ooops, nevermind. it doesn't work after the downgrade. I can "OPEN" a ticket. but cannot "TAKE" "COMMENT" "REPLY" "RESOLVE" From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peake, JeremySent: Tuesday,

RE: [rt-users] Upgraded MySQl to 4.1.21 - nowgetting transactionsnotsupported

Ah, thanks a lot!!! That did it. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Oberlitner Sent: Tuesday, August 15, 2006 9:23 AM To: Subject: Re: [rt-users] Upgraded MySQl to 4.1.21 - nowgetting transactionsnotsupported Jeremy, The

RE: [rt-users] SendmailWithoutQueueAliases

Correction, I do get non-deliveries from RT: temporary failure - RT couldn't find the queue: asdf David Smithson CLICK HERE FOR ONLINE SUPPORT -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson Sent: Monday,

[rt-users] re: Problems upgrading from 3.6.0 to 3.6.1

After looking at the logs, it was complaining about the UNIVERSAL module. In 3.6.0 it was not a dependency and so was not installed. After installing UNIVERSAL::require and make testdeps everything was found and it worked fine. For LAN Support:

Re: [rt-users] example of hhtpd.conf for apache+modperl+rt3.6

On 8/15/06, Mathew [EMAIL PROTECTED] wrote: [snip] Don't quote me but I think v3.6.x requires modperl2 RT 3.6 works well on mod_perl1 and should work on mod_perl2 -- Mathew Snyder ___

Re: [rt-users] 2 queues with 2 email addresss

http://wiki.bestpractical.com/?RTAddressRegexp On 8/15/06, Roy El-Hames [EMAIL PROTECTED] wrote: Hi there; I have 2 queues q1 and q2 each have an email address forwarded to it [EMAIL PROTECTED] and [EMAIL PROTECTED] .. When a user send an email to [EMAIL PROTECTED] with a cc to [EMAIL

Re: [rt-users] 2 queues with 2 email addresss

Ruslan Zakirov wrote: May be I was too fast in response and really you have to handle it in your MTA. This may sound like a dumb question, but (if you know) what would you suggest to do in the MTA, I use exim, should I be stripping the cc that match the queue addresses, but this wont show that

Re: [rt-users] 2 queues with 2 email addresss

On 8/15/06, Roy El-Hames [EMAIL PROTECTED] wrote: Ruslan Zakirov wrote: May be I was too fast in response and really you have to handle it in your MTA. This may sound like a dumb question, but (if you know) what would you suggest to do in the MTA, I use exim, should I be stripping the cc that

[rt-users] Apache2::RequestRec?

Hello all- I had RT up and runnig just fine, but now it's not working! Something must have changed on my system, and I'm trying to track down what it was. I'm getting errors in my ssl_error_log (RT is running udner SSL) that say Can't locate object method 'content_type' via package

RE: [rt-users] 10 Highest Priority Tickets I own link problems

Hi everyone. I've tried to follow some of the basic solutions listed here with no resolution. Just to give some more testing information... I created a new user called RTest, gave the user SU priv's and assigned a ticket to him. On his RT at a Glance page, the ticket showed up successfully

RE: [rt-users] 10 Highest Priority Tickets I own link problems

Yeah, its weird how it just showed up for two of my users and doesn't affect others even though the search criteria is the same for unaffected users. -Original Message- From: Dwayne Adams [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 15, 2006 11:47 AM To: 'Josh Barron' Subject: RE:

Re: [rt-users] version 3.6.1--dreaded infinite login - Apache::Sessions (Gentoo) fix!

we use a cname with no ill effects. On Aug 14, 2006, at 10:38 AM, Stephen Turner wrote: I can't answer your question, but I'm curious to ask another question to all the people who have this problem - do you have a CNAME/alias for your RT host? We do - the published URL for our RT system

RE: [rt-users] 10 Highest Priority Tickets I own link problems

Thanks Erik That fixed the problem!! -Original Message- From: Peterson, Erik [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 15, 2006 11:50 AM To: Josh Barron Subject: Re: [rt-users] 10 Highest Priority Tickets I own link problems Josh, You may need to remove the Attributes entry for

[rt-users] small patch to Time::ParseDate that lets you parse day of week before last

(CCing RT-users because it's the genesis of my frustration and someone else likely has the same want) David - Thanks for the useful perl module! Per your perldoc request Please feed useful changes back... attached please find a diff. I keep needing to run reports in RT

[rt-users] missing root db user in 3.6.1

What happened to root db user ? It does not seem to exist in 3.6.1 anymore. After installing the lastest release, I noticed RT_System was the only user in database (I am using MySQL). In the past I would setup a new database and root was automatically created. I wonder if there's another way to

Re: [rt-users] missing root db user in 3.6.1

On Tue, Aug 15, 2006 at 05:30:10PM -0300, Dario Luis Coneglian Oliveros wrote: What happened to root db user ? It does not seem to exist in 3.6.1 anymore. After installing the lastest release, I noticed RT_System was the only user in database (I am using MySQL). When I've installed RT

[rt-users] Can't locate object

Sorry - Of course, after I sent my last email, I took one more look on the wiki at which point I promptly found what I was looking for. If you're getting that error (can't locate the content_type method...), installing Bundle::Apache2 should fix your problem. See:

[rt-users] v3.6.1 / Logged out issues

I am running 3.6.1. I'm not using an LDAP overlay, just a basic config. I seem to have issues where I am logged out (usually when creating or resolving a ticket). All the input when doing these things is still there, and when logging back in I get taken right back to the ticket. I am running

Re: [rt-users] v3.6.1 / Logged out issues

On Tue, Aug 15, 2006 at 04:45:04PM -0400, Tony Graziano wrote: I am running 3.6.1. I'm not using an LDAP overlay, just a basic config. I seem to have issues where I am logged out (usually when creating or resolving a ticket). If you try 3.6.1 without your LDAP overlay, does the same thing

[rt-users] How to ignore Out of Office AutoReply

I tried looking thru the wiki and couldn't find an answer to this... Does someone have a way to throw these types of messages into the trash? Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] XHTML page output for Quick Search?

Does anyone know of a way to output the equivalent of the Quick Search in xhtml format? With a deskphone with microbrowsers on the desk, we could foresee have an idle display showing Queue Status For LAN Support:

[rt-users] how to have two RT instances set in apache ?

I've been trying to setup two RT instances in apache, but only one works at a time. It may be some apache configuration issue, but can't figure out what it's wrong. Any help will be very appreciated. Please find below both files: :: rt-cpqd-commons.conf :: Alias

[rt-users] attachment names problem

Hija I think that I have an old attachment problem on my RT (3.4.4 - debian stable apt-get) All attachement's names which contains iso-8859-2 or cp1250 characters are shown as download untitled below part of a mail header --=_20060815221957_41440 Content-Type: text/plain;

Re: [rt-users] missing root db user in 3.6.1

Creating users...(Error: Could not set user info)0.(Error: Could not set user info)0.done. Creating queues...1.2.done. Creating ACL...[Tue Aug 15 20:53:08 2006] [crit]: 1 (/l/disk0/tools/rt/cpqd-gp/lib/RT/ACE_Overlay.pm:907) [Tue Aug 15 20:53:08 2006] [crit]: Can't load a principal for id

[rt-users] RT::Queue-Role Owner

Can somebody explain which right gives a user ownership of a queue? I understand how to specify the rights for the Owner role, but it isn't clear which group or user right makes someone a Queue owner. Is the 'AdminQueue' right? David Smithson

RE: [rt-users] RT::Queue-Role Owner

Perhaps the nomenclature is confusing me. Is the RT::Queue-Role called Owner referring to the Ticket owner? Feh, ACLs are driving me insane at the moment. Countless variations are being tested. *Rubbing temples* Need refreshment. David Smithson CLICK HERE FOR

[rt-users] PNG JPG LOGO

Is there some limitation somewhere that is causing RT to not display a logo that is either JPEG or PNG? If I save the same image as GIF, it renders in the browser. This is so odd to me. David Smithson ActivSupport, Inc. Your Flexible IT Partner Microsoft

Re: [rt-users] PNG JPG LOGO

Where are you putting it? On Tue, Aug 15, 2006 at 10:43:05PM -0700, David Smithson wrote: Is there some limitation somewhere that is causing RT to not display a logo that is either JPEG or PNG? If I save the same image as GIF, it renders in the browser. This is so odd to me. David