On Aug 24, 2006, at 23:51, Jesse Vincent wrote:
We're seeing this all over the place. with redhat based systems.
OK, good to know it's not just me.
Just to eliminate one thing we've changed in the past couple weeks,
could you install:
On Fri, Aug 25, 2006 at 01:59:24AM -0400, Bill McGonigle wrote:
On Aug 24, 2006, at 23:51, Jesse Vincent wrote:
We're seeing this all over the place. with redhat based systems.
OK, good to know it's not just me.
Just to eliminate one thing we've changed in the past couple weeks,
- Forwarded message from Niko Tyni [EMAIL PROTECTED] -
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Hello,
Im trying to upgrade from RT 3.4.5 to RT 3.6.1 and
after installation of new RT and importing database from old version
Im getting error message like below when Im
logging into application
System
error
error:
Can't call method Content on an undefined
value
Roy El-Hames wrote:
I asked twice before, maybe third time lucky ..
Has anyone got a working soap service for RT, a working wsdl in
particular, that a .net client can talk to it ..
I am on rt-3.6.1 and badly struggling to get a soap service working.
Many thanks
Roy
---BeginMessage---
I
I asked twice before, maybe third time lucky ..
Has anyone got a working soap service for RT, a working wsdl in
particular, that a .net client can talk to it ..
I am on rt-3.6.1 and badly struggling to get a soap service working.
Many thanks
Roy
___
I accidentally merged one ticket with the wrong numbered other ticket
(easy to do as I'm just keying a number into a freetext field on the
links page - I imagine in a busy helpdesk this could happen quite
often). Is there a simple way to undo this?
After googling this, searching through the wiki
Brett Sheffield wrote:
I accidentally merged one ticket with the wrong numbered other ticket
(easy to do as I'm just keying a number into a freetext field on the
links page - I imagine in a busy helpdesk this could happen quite
often). Is there a simple way to undo this?
After googling
Prasad Deshpande wrote:
Hi ,
I am running RT 3.2.3 on Red Hat 9. I am facing below mentioned problem.
In my helpdesk environment, there are owners which are working on
multiple tickets. They communicate with the requestors through RT web
interface. So to check the requestor's feedback, owner
On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
Send this to the list:
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
Attached
--
Regards
Theo
+-+---+-+---++--+-+---+
| id | PrincipalType |
Hi Theo,i have the same problem, coming from 2.0, migrated to 3.4 and now to 3.6.1 and the Owner Dropdowns showing too many people listed.Torsten2006/8/25, Theo Kramer
[EMAIL PROTECTED]:On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
Send this to the list: SELECT * FROM ACL WHERE
Dmitriy Yermakov пишет:
For example
[rt3] select id,EffectiveId from Tickets where id =6999;
+--+-+
| id | EffectiveId |
+--+-+
| 6999 |6842 |
so, ticket #6999 merged into ticket #6842
for un-merge
[rt3] update Tickets set EffectiveId=6999 where
I have tried in the past, to add this functionality, and its easy enough
to create an interface and split the tickets back,however the only
problem I came across is identifying the original requesters/watchers
for each ticket, to do this cleanly the merge function need to be
modified so it
Greetings!
RT 3.0.7_01
Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities? I ask because we'd like to set up
a system where a CGI script is allowed to create new tickets in RT and
emails to the various queues are not -- but once the ticket
On Fri, 2006-08-25 at 13:56 +0200, Theo Kramer wrote:
On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
Send this to the list:
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
Attached
So again I went through my system with a toothpick and removed all
instances of groups and
At Friday 8/25/2006 10:48 AM, Nathan E. Pralle wrote:
Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities? I ask because we'd like to set
up a system where a CGI script is allowed to create new tickets in
RT and emails to the various queues
{$Ticket-FirstCustomFieldValue('My Custom Field Name')}
yeilds nothing...
I am trying to return the value of a specific custom field in an email ... or
set the priority based on the value of the custom field...
Am I referencing the fiel incorrectly??
Do I need a patch??
We are running RT
Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities?
Look in in lib/Interface/Email.pm at the Gateway method. There's a
section in here that creates the ticket - you could remove that code,
leaving in place the code that updates existing
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Hash: SHA1
I had that same issue with my 3.4.5 to 3.6.1 upgrade. You need to run each of
those upgrade actions
on the database. If I recall, there was an error when I ran the schema and
acl upgrade. But when
I ran the insert, that worked and the RT error went
We've been having problems where people have been adding comments to the
incorrect ticket number. I'd like to have a way for a comment to be moved from
one ticket to another.
Has anybody ever done anything like this?
Thanks,
-Dan
___
I am getting a symptom on RT 3.6.1 where the RT box Auto
Replies, ( with a Ticket number ) but when you go to the Queue, it is not
there.
If you search it by Ticket number, it says error ticket not
recorded.
This is now in Production after what I thought was INTENSE
lab testing.
Last observation:
It is NOT on every ticket or particular
Queue.
It happens randomly.
BF
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Farrell,Bob
Sent: Friday, August 25, 2006 7:25
PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Tickets
I have the log settings you have below, and nothing is logged.
What's up with that ?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Farrell,Bob
Sent: Friday, August 25, 2006 11:14 PM
To: Ole Craig
Cc: rt-users@lists.bestpractical.com
Subject: RE:
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