Re: [rt-users] LDAP Authentication is not working

2006-11-07 Thread Navin Chandra Singh
Navin Chandra Singh wrote: Chaim Rieger wrote: Navin Chandra Singh wrote: ... ... did it ever work, if not, can ldap do anonymous binding ? no never worked . I am installing new server. yes anonymous binding is works. Hello All, Can someone please help me on this Thanks Navin --

Re: [rt-users] Re: Email Address as a event collector

2006-11-07 Thread Roy El-Hames
Hi Asif; Your question/request is not very clear?? do you want an email sent every time something happened in your RT ?? the first thing that comes to mind is why??? But if you really want to then (I think) you'll have to do that via a croned script querying the database for any changes Roy

Re: [rt-users] Please help: RT3.4.4 running really slow

2006-11-07 Thread don garbage
Hi all, The problem continues and my users are becoming very impatient with me. Can someone lend a hand? Please refer to this email thread for the problem I'm having. Thanks, Don From: don garbage [EMAIL PROTECTED] To: [EMAIL PROTECTED] CC: rt-users@lists.bestpractical.com Subject: Re:

Re: [rt-users] Please help: RT3.4.4 running really slow

2006-11-07 Thread Barry L. Kline
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 don garbage wrote: Hi all, The problem continues and my users are becoming very impatient with me. Can someone lend a hand? Please refer to this email thread for the problem I'm having. Thanks, Don Hi Don. I did reply to you a couple of

RE: [rt-users] Please help: RT3.4.4 running really slow

2006-11-07 Thread Les Driggers
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of don garbage Sent: Tuesday, November 07, 2006 9:55 AM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Please help: RT3.4.4 running really slow Hey Barry, Wow,

RE: [rt-users] Please help: RT3.4.4 running really slow

2006-11-07 Thread don garbage
Hey Les, I did post the files. For convenience, I am attaching them again to this email. The three files are: - apache2.conf - RT_SiteConfig.pm - ssl If not familiar with Ubuntu, these files replace httpd.conf in Ubuntu. The line you indicate for the ssl file is in the file.

Re: [rt-users] Please help: RT3.4.4 running really slow

2006-11-07 Thread Barry L. Kline
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 don garbage wrote: Hey Barry, Wow, that was fast, thanks so much. I actually did respond to your email. Here was my reply: Hi Barry, I just checked again for mod_fastcgi, and, it appears that I do have it. In ubuntu, it is called

RE: [rt-users] Please help: RT3.4.4 running really slow

2006-11-07 Thread Les Driggers
-Original Message- From: don garbage [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 07, 2006 12:40 PM To: Les Driggers; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Please help: RT3.4.4 running really slow Hey Les, I did post the files. For convenience, I am

[rt-users] deleting data

2006-11-07 Thread Gordon Messmer
We're currently running RT 3.6.0. For quite a while, we had a mail gateway running that allowed a whole lot of spam into the database. I've put up a mail filter so that only local users can email RT, now, and I'd like to clean up the database some. I've used rtx-shredder to remove all of

[rt-users] 3.6.1 attachment problems...

2006-11-07 Thread Tim Rosmus
Just upgraded to a new box, Solaris Sparc to Gentoo x86, and from 3.4.5 to 3.6.1. Mysql was downgraded from 5.0.21 to 4.1.21. When I copied over the DB I did the dump with the --default-character-set=binary option set. I have tried all char sets in my.cnf, i.e. utf8, binary, and latin1. I

RE: [rt-users] Setting Due date and Subject off of another ticket

2006-11-07 Thread Jared Hanks
I figured out how to set the Subject.I changed: my $TicketId = $TicketObjItem-Create(Queue = $count, Type = "Ticket", RefersTo = $self-TicketObj-Id);$TicketObjItem-SetSubject("Delete $self-TicketObj-Subject"); to: my $subject = $self-TicketObj-Subject; my $TicketId =

[rt-users] New ticket not beeing CCed

2006-11-07 Thread Franz Georg Köhler
Hello everyone, I have some queues with CC watchers. The watchers get copies of all correspondence excluding the originating request ticket. My question: What can be done to forward the original ticket request to the watchers when it gets created? Thanks,

[rt-users] Re: Groups not visible in group lists

2006-11-07 Thread Nick Hales
Hi, I have a new install of RT which seems to work as expected except for the Groups bit. I can create groups, but they do not appear in lists of groups. They do exist, because I can edit them (Add members) if I manually construct the right URL. They are not listed under

Re: [rt-users] New ticket not beeing CCed

2006-11-07 Thread Kenneth Crocker
Franz, Do you have a scrip to notify CC watchers on a create? Kenn LBNL Franz Georg Köhler wrote: Hello everyone, I have some queues with CC watchers. The watchers get copies of all correspondence excluding the originating request ticket. My question: What can be done to

[rt-users] I can't enable mod_perl in my webserver

2006-11-07 Thread Rogelio Morales
hi i am trying to have two webpages in my RT webserver and I followed the directions on bestpractical webpage Iadded Alias /rt /opt/rt3/share/html and Location /rt on my apache's configuration, and I modified my RT_SiteConfig.pm in WebPath, /rt, but when I restart the Apache and I try to get my

Re: [rt-users] LDAP Authentication is not working

2006-11-07 Thread Navin C Singh
Navin Chandra Singh wrote: Navin Chandra Singh wrote: Chaim Rieger wrote: Navin Chandra Singh wrote: ... ... did it ever work, if not, can ldap do anonymous binding ? no never worked . I am installing new server. yes anonymous binding is works. Hello All, Can someone please help

[rt-users] adding to list of graphable searches

2006-11-07 Thread Mathew Snyder
At the bottom of every search results page is the chart grouped by options with the dropdown to select which graph to build. How does one add to this list a custom graph? Mathew Snyder ___

Re: [rt-users] LDAP Authentication is not working

2006-11-07 Thread Andrej Ricnik-Bay
On 11/8/06, Navin C Singh [EMAIL PROTECTED] wrote: Dear All, Can anyone find any solution for me ? Please help Navin Good grief, mate, this is an international mailing list, not your local helpdesk; take your time, even if it's obviously important to you. Two reminders within 19 hours is

RE: [rt-users] Please help: RT3.4.4 running really slow

2006-11-07 Thread don garbage
Les, /etc/request-tracker3.4/apache2-modperl2.conf is attached. Thanks so much for the help, Don From: Les Driggers [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Please help: RT3.4.4 running really slow Date: Tue, 7 Nov 2006 13:45:17 -0600 -Original