Dear all,
I have RT3.6.0 running on AS4. There are two problems i hope
someone could help me with.
1) How do you stop ticket requesters from accidentally opening their
own tickets? The situation is that user creates a ticket and then
after ten minutes sends a mail back when he gets an autore
Well, there is the reporting tool built into RT. I don't know about older
versions but the 3.6 branch has plenty of options. Just not a simple means of
building new reports. These can be graphed and exported as needed. I've found
that the options provided, while extensive, aren't very useful.
>> That's an upgrade, then ;) Did you run all the
>> database upgrade
>> scripts?
>
> I dont really understand what I am suppose to do
>
> The machine I'm installing RT on is new but the
> database is a remote database that we currently use
> with RT 3.4.2. We want to use the current data in
I'm just curious what tools folks use to generate reports from RT. For
example, I just want to put together a simple dashboard that a chart of
number of tickets opened month-over-month, top ten "departments" (custom
field) with the most number of tickets, and perhaps some graphing
capabilities. I
> That's an upgrade, then ;) Did you run all the
> database upgrade
> scripts?
I dont really understand what I am suppose to do
The machine I'm installing RT on is new but the
database is a remote database that we currently use
with RT 3.4.2. We want to use the current data in the
database
> Also, according to the BP Wiki (but not tested by me), scrips are
> executed in alphanumeric order according to the description.
> This was a
> huge surprise to me when I read it a couple of days ago :-)
> So you might
> be able to order the scrips by putting numbers in front of them or
> s
> Whenever there are characters with accents, such as "á" (aacute), my
> reports come out with "á".
This is probably a conflict between RT, which likes to use UTF-8 for
everything, and whatever you're using to display things, which probably
uses Latin-1.
Whether this is a bug or not can vary. F
I am assessing RT for a client. One of his requirements is to run query
and work out how much time has been spent on each queue, later on he
will need to break this down by queue by month.
I can't see how to run aggregate SQL functions in the query forms - can
someone point me in the right directi
> That's an upgrade, then ;) Did you run all the
> database upgrade
> scripts?
hhmmm
No. I'll do that and email again if I still have the
issue.
Brian
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki
On Fri, Jan 12, 2007 at 11:35:12AM -0800, Brian Pontz wrote:
> New install but using the old database.
That's an upgrade, then ;) Did you run all the database upgrade
scripts?
> Brian
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-u
New install but using the old database.
Brian
--- Jesse Vincent <[EMAIL PROTECTED]> wrote:
>
>
>
> On Fri, Jan 12, 2007 at 11:13:37AM -0800, Brian
> Pontz wrote:
> > Hi,
> >
> > I just installed rt-3.6.3 and got everything setup
> ok.
> > Everything works but I get this when clicking on
> "R
On Fri, Jan 12, 2007 at 11:13:37AM -0800, Brian Pontz wrote:
> Hi,
>
> I just installed rt-3.6.3 and got everything setup ok.
> Everything works but I get this when clicking on "RT
> at a glance"
>
New install or upgrade?
___
http://lists.bestpracti
Yep, it's that easy. However, I like to keep previous installations intact
in case any problems come up. So, for example:
./configure --prefix=/usr/local/rt3.6.3
make testdeps
make install
Copy over the old Site config from /rt3 (or update the new one in
/usr/local/rt3.6.3)
Then make a symlink
Hi,
I just installed rt-3.6.3 and got everything setup ok.
Everything works but I get this when clicking on "RT
at a glance"
error: Can't call method "Content" on an undefined
value at /opt/rt3/share/html/Admin/Global/MyRT.html
line 50.
context:
...
46: my ( $conf, $pane
On Wed, Jan 03, 2007 at 11:59:46AM +0100, Brian Kjelin Olsen wrote:
> Hi
>
>
>
> It appears that RT exists in all the Scandinavian languages except Swedish.
> We found that RT is translated to Norwegian, Finnish and Danish.
>
> We have therefore decided to translate RT to Swedish, but befo
On Fri, Jan 12, 2007 at 02:30:05PM +0300, wrote:
> Hi all.
> Sorry for poor english. :)
You never need apologize for communicating in a language that's not your
native tongue. You, and many, many other rt users do far better in
English than I'd manage in Russian or Spanish, both of which I st
I´m using RT3.4 with MySQL 5.0.30 and Perl 5.8.8.
I´ve got a serious problem with encoding.
I want to generate reports by using iReport 1.3.0 in PDF format. The
problem is that the data that I get from the database is not with the
correct encoding.
Whenever there are characters with accents, su
Hey there,
is it that easy?
1. ./configure --prefix=/usr/local/rt3/ <- found that in the old
config.log of rt-3.6.1 source as "Invocation command line was"
2. make testdeps
3. make upgrade
4. Update etc/RT_SiteConfig.pm
?
Greetings,
Joey
___
http:
It looks like MyDay.html has been in the Tools area forever, but
incomplete - it displayed a terrific looking form but didn't actually
act on the Submit button - talk about a let-down :).
I have a very crude but working fix for this. I'd like feedback on what
else needs to be done to make it s
Hello!
I upgraded the perl module Text::Quoted to the version 1.8, but the
problem is still the same
> I tried to track down the problem, it only happens when I made a reply
> to an transaction, a reply to the ticket is always ok.
> The weird thing is that sometimes the first reply
> is okay but
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Mathew Snyder
> Sent: Friday, January 12, 2007 2:25 AM
> To: RT Users
> Subject: [rt-users] CustomFieldValues vs ObjectCustomFieldValues
>
> According to the RT book, CustomFieldValues holds the li
ObjectCustomFieldValues table holds the actual values for the ticket, as
you said. So if you want to see what someone SET a value to, for a
ticket, you want to check the CustomField, which will be the 'id' of the
field.. and Content, which is the value someone set. The 'ObjectId' in
that table, re
Hi all.
Sorry for poor english. :)
I ve got some problem with RT 3.6.
When i'am replyig or comments ticket, subject is changes to Re: [SMTH
#100] Text.
And when i'am reply to it several times, subject will be - [SMTH #100]
Re: [SMTH #100] Re: [SMTH #100] Re: [SMTH #100] Text.
How can i fix it
Yes, that was exactly what I did, discovered I had a typo and managed to
sort it just before Ruslan reply ..
Thanks to your self and Ruslan for you replies;
Roy
Jesse Vincent wrote:
On Thu, Jan 11, 2007 at 05:31:36PM +, Roy El-Hames wrote:
Sorry to be a pain Ruslan, but now I need to kn
24 matches
Mail list logo
