On Feb 14, 2007, at 8:05 PM, Joe Casadonte wrote:
Is there any way, specifically in a scrip, to determine if the
ticket just created was done via the Web UI or via an email? I
would like to disable auto-replies for web transactions where the
requestor is also the principal (they get insta
On Feb 14, 2007, at 5:13 PM, Joe Casadonte wrote:
I'm currently testing a scrip that fires on ticket creation.
Rather than continually creating test tickets (I'm on #4 :) is
there a way to run a scrip as if a ticket had just been created,
using an existing scrip? Thanks!
i set up a s
ooo...good question. I'm sure my bosses would love to see me
implement this as well. I look forward to the answer.
Mathew
Don Beethe wrote:
> I'm sure this has been done, just can't seem to find it on the
> documentation.
> What mods do I need to make to require this entry?
>
> Thanks
>
Torben,
I too, have had issues with questions I've asked going unanswered.
Initially, I thought it was due to people just not caring to answer
them. However, having been posting to this mailing list for a while
now, I've come to realize that a lot of questions get posted and it is
easy to lose on
Thanks a lot =)
On Wed, 2007-02-14 at 08:44 -0500, Jacob Helwig wrote:
> use Digest::MD5;
>
> my $md5 = Digest::MD5->new();
>
> $md5->add("password goes here");
>
> my $cryptedPass = $md5->hexdigest;
>
>
> > -Original Message-
> > From: [EMAIL PROTECTED] [mailto:rt-users-
> > [EMAIL P
Is there any way, specifically in a scrip, to determine if the ticket
just created was done via the Web UI or via an email? I would like to
disable auto-replies for web transactions where the requestor is also
the principal (they get instant feedback; they don't need or want the
additional ema
I'm sure this has been done, just can't seem to find it on the
documentation.
What mods do I need to make to require this entry?
Thanks
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
I'm currently testing a scrip that fires on ticket creation. Rather
than continually creating test tickets (I'm on #4 :) is there a way to
run a scrip as if a ticket had just been created, using an existing
scrip? Thanks!
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
Torben, without doing the research, I am not even sure if the RT code knows
how to parse html email. I think you'd be better off just sending plain
text email through the mailgate. I am sure this topic has been covered
before somewhere in the list archives.
I think perhaps your lack of responses
...late reply here but hopefully still helpful.
in general it's possible to do this with mysql - i've done it, but not
for RT. I don't remember the details but i worked from the mysql docs.
I set it up so the server required ssl on connections, but the clients
needed command line options, which
I am going to have many users that will want the simplest interface
possible, yet they still need to be privileged. I have a patch, as well
as two additional files, to provide a way to switch between a basic
interface (i.e. SelfService) and an Advanced interface (i.e. RT at a
Glance) for privi
Hello Ruslan!
I just installed Shredder 0.0.5, on RT3.6.3.
But the "Shredder" button on the end of the ticket list page
still give me a
"The requested URL /Admin/Tools/Shredder/Search.html was not found on
this server."
and in fact there is no Search.html ;-)
regards!
sven
__
What should the Action be set at, Autoreply to Requestors or Notify Requestors?
In the condition, in line:
return 0 unless $self->TicketObj->FirstCustomFieldValue('Status of the
> Issue') =~ //third value in the list//i;
Should I replace
FirstCustomFieldValue
to
ThirdCustomFieldValue
For the e
Joop,
Thanks that really helps. I'm able to pull the first value from my
custom field now.
However the field I have is a multi value on and I'm not trying to use
CustomFiledValues which returns a ObjectCustomFieldValues Object.
I don't really know what to do with that. I've trie
Hi
I have just upgraded our RT to 3.6.3 from 3.4. When I try to run the
commands below to update the database I get an error. I assume that I
need to change the to 3.5.1 as that is newer than my previous
install of RT? The error I get is that it can't find the schema or the
acl etc.
Any
Dalal, Kamber Z (Kamber) a écrit :
Situation:
Need to send templated e-mails. Requestor information is updated.
First email is an automatic notification to the requestor when custom
field value is set at the first value from a dropdown list. Second
e-mail is an escalation to be auto sen
Is this safe to use in production now on RT3.4.6 or is this deprecated.
Our rights matrix is getting extremely complex and this was always very
good to view what is going on.
Thanks
Rik
--
Richard Ellis
.Sun B2B Operations
Sun Microsystems x24727
http://sun.com
Thats something i asked for several time during the last 5 years ;-)
I would like to have it!
On 14.02.2007 16:02 Uhr, "Joe Casadonte" <[EMAIL PROTECTED]> wrote:
> Would this be easy to hack in? I haven't touched the schema at all, so
> I don't know what's involved
--
With kindest regard
Joop wrote:
I'll try to set this up in my test environment.
Almost, what I'm missing is/are the CF's. Maybe its because I don't have
global CustomFields and you do. I'll try a couple of things in our test RT.
Tried and have the same problem. The CF's are global and are selected to
be displayed
Situation:
Need to send templated e-mails. Requestor information is updated.
First email is an automatic notification to the requestor when custom
field value is set at the first value from a dropdown list. Second
e-mail is an escalation to be auto sent when custom field value is set
to the thi
Would this be easy to hack in? I haven't touched the schema at all, so
I don't know what's involved
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki
On Feb 13, 2007, at 3:55 AM, Dirk Pape wrote:
--Am 12. Februar 2007 15:38:56 -0500 schrieb Kevin Falcone
<[EMAIL PROTECTED]>:
I've created a local ticket that looks something like this (by
replying a
lot) and haven't been able to replicate your problem.
I, too, have reported such an erro
Each user can go in and create a saved search where they are the
AdminCC, but what I'd prefer to do is create a saved search where the
AdminCC is the email address of the logged on user.
Any idea how to do that?
Was this ever answered? I want to do something very similar.
--
Regards,
joe
use Digest::MD5;
my $md5 = Digest::MD5->new();
$md5->add("password goes here");
my $cryptedPass = $md5->hexdigest;
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:rt-users-
> [EMAIL PROTECTED] On Behalf Of Paul England
> Sent: Tuesday, February 13, 2007 18:03
> To: rt-users@list
Dear all,
I need to enable internal and external access to my RT. Internal (LAN)
access works with NTLM authentication, external (Internet) should work
with Apache authentication.
I tried using two virtual hosts, internal on port 80, external on port
443 (https). It failed because of $WebBaseURL,
Torben Nehmer wrote:
Hi everybody,
is there a simple way to filter all resolved ticket from searches done
through the simple search feature? I often use that feature to do a
quick "fulltext:this-and-that", and the buch of resolved tickets I get
there sort of clutters up the result list.
Af
On Wed, Feb 14, 2007 at 10:41:11AM +0100, Peer Michael wrote:
> I never get a response to this problem. Any idea?
Ruslan did reply. It's fixed in newer releases. But don't worry about
the issue. It's harmless.
>
> Michael Peer
>
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailt
On 2/14/2007 3:31 AM, Marouane HIMDI wrote:
you have just to give "requestor" role "ShowTicket" right
I thought I had tried that already, but evidently not -- thanks!
Also, I thought that unprivileged mean that Requestor & Cc roles did not
apply. I guess not
Thanks again!
--
Regards
Hi Alexandre,
try this:
Content: Content: {$Transaction->Content('TOP')}
Torsten
2007/1/23, Alexandre de Medeiros Ribeiro <[EMAIL PROTECTED]>:
Hey all,
how can i put on approval's tickets the body of the main tícket.
i tried {$transaction->Content()} but this option doesn't refers to
Hi,
I have been using RT for a while now and I must say that I am very happy with
it as a product.
What I'm a bit dissapointed is the fact, that I didn't get any response at all
to two questions I have been asking here on the list, one about a Problem with
text/html mails [1], and another ab
I never get a response to this problem. Any idea?
Michael Peer
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Peer
Michael
Sent: Thursday, 01 February, 2007 08:52
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT::CustomF
you have just to give "requestor" role "ShowTicket" right
Best regards
Marouane HIMDI
Joe Casadonte a écrit :
If I don't give non-privileged users the ShowTicket right, then they
cannot see their own tickets. If I do, then they can see *any* ticket
(by using the Goto Ticket box). Is there
anthony wrote:
I'm doing this via script action.
FirstCustom.. is in Record which is not part of the $self.
I get TicketObj, TransactionObj ( which does not seems to work )
I'm tried to use CustomFieldValues but I get stuck after that.
Searches through the archive seem to say NO ONE has done t
Joe Casadonte wrote:
On 2/13/2007 3:14 AM, Joop wrote:
Could you post the TicketSQL for your search?
You can get this from the QueryBuilder page and than 'Advanced'
With this data:
CF1 = Select one text field (One, Two, Three, Four, Five)
CF2 = numeric
# CF1 CF2
=== == =
1
34 matches
Mail list logo