I think I'm making progress. This is what I now have
RTx::Shredder::Init( force = 1 );
my $shredder = new RTx::Shredder(RT::SystemUser);
my $resolver = new RTx::Shredder::Plugin::Users(RT::SystemUser);
if ($ans =~ m/^(y|yes)$/i){
my ($fname, $fh) = $shredder-SetFile( FromStorage = 0,
Hello,
is this a known issue?
I have a CF rt-mi-faq-category attached to a class rt-mi-faq. The CF
has type select one value with three values possible one of it is
general.
Know composing an article search for class rt-mi-faq and value general
for the CF rt-mi-faq-category yields all
You can create an email alias on mail server with destination address
[EMAIL PROTECTED] or whatever you can.
J.
Carlos Silva wrote:
Hi, I’ve followed the Wiki RHEL installguide,
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
But… there is one thing I want to do and
Hello,
I'm using RT 3.6.3 at my work and I need some help and/or explanation.
When a ticket is closed, we want to send a mail to the requestor. A
classic behaviour of RT.
I noticed that the References header aren't set properly on mails sent by
RT himself. I need this absolutely.
A user send a
At Wednesday 2/21/2007 03:35 PM, Dalal, Kamber Z (Kamber) wrote:
Steve,
Thank you for the assistance. Please excuse my ignorance,
In the wiki you mentioned:
One limitation is that the transaction object can't be used in the
template - I just pass in a blank transaction object to the template
Carlos,
You have to create the alias on the server in the mail aliases file.
Look up the man page for aliases for your flavor of UNIX and make those
changes. On Red hat it is in /etc/aliases. Then when you are finished
you have to run newaliases for it to take effect. I believe this is
spelled out
I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.
I have RT set to authenticate users via LDAP. This is working with no
problem. A user can create a ticket via email and be emailed back an
autoresponder.
The problem is, if they add a comment to the
Running RT 3.6.3, recently installed. I am assisting our IT
department in the configuration.
Using the web interface, I have created a custom query so that users
can view tickets with recent activity on the at a glance page.
Owner = '__CurrentUser__' AND ( Status = 'new' OR Status =
Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?
On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote:
I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.
I have RT set to
In this particular case, yes. However the problem happens when when the
requestor and owner are different people.
I am not using any custom conditions or actions either. Everything
(apart from a customized template or two, and the LDAP overlay) is bone
stock.
Ben Ruset
IT Manager, GridApp
Ben,
If there is a problem with the template, I don't believe the E_mail
will be sent. The only other thing I can think of is if the UserId for
the owner is NOT a privileged user and you have not allowed unprivileged
users to get mail. Hope this helps.
Kenn
LBNL
Ben Ruset wrote:
In
Greetings,
I am running RT 3.4.5, and would like to modify Elements/MyTickets to
include a Requestor column so techs can see at a glance who submitted the
ticket. I've tried modifying line 44 in MyTickets to include this, but while
the column is created, it is not populated.
The only template that I have changed was just the autoreply one, and
that was just slight rewording.
Am I right in assuming that the workflow of tickets should work like
this:
1. User sends a helpdesk request
2. RT sends an autoresponse
3. User can send a reply back to RT with the [Blah #XXX]
At Thursday 2/22/2007 03:37 PM, Ben Ruset wrote:
The only template that I have changed was just the autoreply one, and
that was just slight rewording.
Am I right in assuming that the workflow of tickets should work like
this:
1. User sends a helpdesk request
2. RT sends an autoresponse
3. User
OK, figured it out,
Found the field names in Elements/html/RT__Ticket/ColumnMap.
'Requestors' (needed to be plural)
Thanks,
John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR541C, Box 356320
University of Washington
Desk: (206)-685-3884
[EMAIL PROTECTED]
On Thu, 22
I'm using the default scrips that come with RT. I added another for
testing purposes. There are all from the global config -- I have nothing
specifically customized for an individual queue.
(no value)
On Correspond Open Tickets with template Blank
(no value)
On Owner Change Notify
At Thursday 2/22/2007 04:00 PM, Ben Ruset wrote:
I'm using the default scrips that come with RT. I added another for
testing purposes. There are all from the global config -- I have nothing
specifically customized for an individual queue.
On Correspond Notify Requestors and Ccs with template
On Thu, Feb 22, 2007 at 12:39:25PM +0100, Dirk Pape wrote:
Hello,
since rt 3.6.3 now produces XHTML 1.0 strict with CSS2, I wonder if
anyone has already adjusted RTFM to do the same. Otherwise you produce
mixed HTML/XHTML in many pages, where RTFM-Callback are integrated.
I just
I have a script I used on RT to lower case html and normalize
input/img/br to xxx / form.
On 2/22/07, Dirk Pape [EMAIL PROTECTED] wrote:
Hello,
since rt 3.6.3 now produces XHTML 1.0 strict with CSS2, I wonder if anyone
has already adjusted RTFM to do the same. Otherwise you produce mixed
Look into the User plugin, it sets resolver for these dependencies.
On 2/22/07, Mathew Snyder [EMAIL PROTECTED] wrote:
I think I'm making progress. This is what I now have
RTx::Shredder::Init( force = 1 );
my $shredder = new RTx::Shredder(RT::SystemUser);
my $resolver = new
20 matches
Mail list logo
