Hello,
same happend to me.
Look into /etc/initialdata and search for '# Predefined searches' an there you
find the default searchs.
Chris
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We see this on occasion, known issue?
When clicking 'home' from the nav bar:
error:
RT::Attribute::Name Unimplemented in RT::Attributes.
(/usr/local/rt/lib/RT/Attributes_Overlay.pm line 80)
context:
...
492:
else {
493:
my ( $package, $filename, $line );
494:
( $packag
I've seen some old posts in reference to a soft close feature. Does the
concept of a soft close (closing a ticket in a specified status automatically
after a specified amount of time passes) exist in RT 3.6.3?
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Firas Batal (QA/EMC) wrote:
Hello,
I am new to RT. I think that it is a great tool. However, I would like
to take some of your time to inquire about the following issue: I
currently have RT 3.2.1 running, and I will upgrade to 3.6.3. My
question is the following: If I upgrade to 3.6.3, will
However, regressions have been reported in mysql's query planner in
5.0.x, this could slow down several queries to impossible to use
state, but may be these issues have been fixed in the most recent
versions of mysql.
On 3/28/07, Raj K Gurung <[EMAIL PROTECTED]> wrote:
Yeah It supports Mysql 5.x
Yeah It supports Mysql 5.x too.
thanks,
raj
On Tue, 2007-03-27 at 13:37 -0600, Nick Metrowsky wrote:
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Hi Everyone,
What versions of MySQL are supported for Request Tracker V3.6.3? In
addition to V4.1.15, will it support MySQl V5.X?
Nick
-
Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
Hello,
We've just had our first and only report of a binary attachment being
corrupted in RT. I was hoping someone might have an idea why this
might happen. The file in question was a zip archive, size 7MB and
was attached to an incoming email message.
We are at RT 3.4.2, Perl 5.8.4 and Orac
Hi!
I have two RT's running. Now I want to simplify it merging the
databases in just one, so I can use only one RT with the whole data
merged.
I think that the only way to do that is write a PERL script that
selects inserts the data between the databases keeping the old
IDs...etc...
Had S
>
> >From time to time, I may need to contact each of our users
> logged on the Web interface - for maintenance reasons.
>
> Is there a command allowing to list every currently logged user ?
No, and there really isn't a good way to tell, either, unless you are
agressive about harvesting stale s
I did track down the LDAP problem, and it didn't have anything specifically to
do with RT.
We use Novell eDirectory here. Some of our older accounts were apparently
created with NWADMIN, which does not create a UID for those users. Following
the instructions on the wiki
(http://wiki.bestpract
Hello,
I am running RT 3.6.1 on CentOS 4.4.
>From time to time, I may need to contact each of our users logged on the Web
>interface - for maintenance reasons.
Is there a command allowing to list every currently logged user ?
Regards
---
Robert GRASSO
System Engineer
CEDRAT
15, Chemin de Mal
Drew Barnes <[EMAIL PROTECTED]> 3/27/07 9:32 AM >>>
>> In other words, I want to assign someone rights to a ticket without
>> putting them on the notification list.
>>
>Make a Supervisor group with all appropriate rights?
That would give them rights to more than just that one ticket, wouldn
Make a Supervisor group with all appropriate rights?
Jason Long wrote:
A few months ago someone asked about adding a custom watcher type
(called "Solver") and it was suggested use a custom field instead.
I think I have a similar need, but I want to be able to assign the
watcher rights as well
Your Webpath should be relative to the URL, not to the filesystem.
ayish alomari [Tue, Mar 27, 2007 at 05:49:31AM -0700]:
> [...]
> and my RT_SiteConfig.pm
> --
> Set($WebPath , "/usr/share/rt3");
Try this:
Set($WebPath , "/")
A few months ago someone asked about adding a custom watcher type
(called "Solver") and it was suggested use a custom field instead.
I think I have a similar need, but I want to be able to assign the
watcher rights as well, which I can't do with a custom field.
Specifically...
I want to defi
Someone please give me a hint on what I am missing .
I installed rt3-3.6.3 with httpd 2.2.3 , and mod_perl 2.02, and mysql 5.027
fallowed the install instruction on Best Practical 's webcite.
I am able to get the first page or login page but none of the links works all
the links give me no
Hi RT Users,
i'm looking for a way to create a Ticket of Type Approval via the WebUI.
My Plan is to create a Button or Link, where the User can create at any
time a Approval Ticket in a specific Approval Queue from inside a normal
Ticket.
I know, I can do this per scrip at Create Time or similar,
I just upgraded to 3.6.3 (so far no problems) and tried the
"Reset to default" button in Prefs->RT at a glance, which does not
change anything.
I was told that there should also be such a button below
Conf->Global->Rt at a glance, but there it is non-existent.
So situation unchanged, still waiti
Hello dear list,
I've the problem, that the tickets shown in
"XX newest unowned tickets" on the frontpage are not clickable anymore.
Using RT 3.6.1 on freebsd/ports.
What I did that it happened that way:
- I logged in as superuser and wanted not to see the windows queue;
So I hit "edit" next
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