I am still working on my TimeOff approval queue stuff (see some earlier
posts if you are that interested) and I have hit another snag.
Staff logs in to RT, using SelfService screen to submit request. There
are 5 custom fields that they have to complete, one of which is the
Supervisor's name. I have used the "select one" CF so that I know the
Supervisor they pick is the same as the supervisors login name for RT.
Now I need to get that value into the "OWNER" section of the template.
I have this:
===Create-Ticket: super-approval
Subject: Approval of { $Tickets{'TOP'}->Subject() }
Depended-On-By: TOP
Queue: TimeOff-Approval
Type: approval
Owner: {$Tickets{'TOP'}->FirstCustomFieldValue('Supervisor');}
Content:
ENDOFCONTENT
which results in an Owner of "nobody" but if I but the same bit of code
in the "CONTENT" section, it does return the supervisor's username.
So what do I have to do different to get that name into the "OWNER"
category?
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