[rt-users] rt 3.4.5 change user prefs

Hi all, when i try to change user preference, such as phone number or others, on my rt account in Preferences/About be menu page, rt answer me with the message operation not permitted. On my installation, modify user prefenrence is possible by root user only. Can someone help me? tanks.

RE: [rt-users] RT 4

my users would deeply appreciate being able to temporarily SAVE a draft ticket, just to protect against a power shortage, sudden interruptions, and such; Writing ticket responses in the web interface sucks. Just use email instead so you get the facilities of whatever email client you're

RE: [rt-users] e-mail sent to RT are not recorded in the tickets

Do they have rights to perform this action? If the original ticket isn't updated, does the e-mail message they send in create a new ticket? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aleksandr Arbitman Sent: Friday, June 01, 2007 5:44 PM To: RT Users Subject: [rt-users]

[rt-users] Prevent Status from changing upon inbound message

I am running RT 3.6.3. I would like to maintain the status of the ticket when an email is received into the ticket. I have modified the ./lib/RT/Action/AutoOpen.pm my $status = $self-TicketObj-Status; return undef if $status eq 'open'; return undef if $status eq 'new'

Re: [rt-users] CustomField in Templates OWNER field

Try something like this: Type: approval { my $owner = $Tickets{'TOP'}-FirstCustomfieldValue('Supervisor'); $OUT = Owner: $owner Content: blah blah $owner blah blah more blah ;} ENDOFCONTENT Regards, Gene At 02:11 PM 6/2/2007, Kevin Squire wrote: I am still working on my TimeOff approval

[rt-users] http://www.bestpractical.com/rt

Hi there; the problem maybe at my end, but in case is http://www.bestpractical.com/rt down?? Regards; Roy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

RE: [rt-users] http://www.bestpractical.com/rt

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roy El-Hames Sent: Monday, June 04, 2007 9:33 AM To: RT Users Subject: [rt-users] http://www.bestpractical.com/rt Hi there; the problem maybe at my end, but in case is

[rt-users] Setting up LDAP--not seeing overlay debug info

Hi folks, I am trying to set up LDAP authentication from an Active Directory server, using the setup from here: http://wiki.bestpractical.com/index.cgi?LDAP. It installs OK, but it never seems to go into the User_Local.pm library, from what I can tell. The docs seem slightly out of synch with

[rt-users] FastCGI Error * incomplete header

The other day my RT setup decided to stop working. My users were complaining about Server Internal 500 errors. I looked through the logs (rt_error, rt_access and my Apache logs) and saw a bunch of errors from FastCGI. I searched through the mail list archive and found a lot of messages just like

AW: [rt-users] FastCGI Error * incomplete header

Sound like the monday morning bug, jesse told me many months ago. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Mon Jun 04 20:52:21 2007 Subject: [rt-users] FastCGI Error * incomplete