[rt-users] Some users get one email multiple times... or: how to aggregate email-adresses?

Hi, I have some users that want to have every bit of information via email, so they set themselves as watchers to some queues, and maybe another user sets them as cc or admincc to a ticket he creates. This results in some users getting the same email twice or more often. Is there a way to

Re: [rt-users] Upgrade to 3.6.3 gives Problems if Queue has character in name

Hello, I only replied to Jesse by mistake, so here is my reply to the list. Kind regards, Alain Alain Sips schreef: Hello, I looked for previous posts regarding this problem, but couldn't seem to find any, so I'll try my luck here :-) I did an upgrade from 3.4.5 to 3.6.3. Everything

[rt-users] Some aspects of RTx-Statistics not functioning correctly

Hi RT-ers, RT v3.6.2 (very recently upgraded from 3.4.2) RTx-Statistics v0.1.8 OS = FC 5 Database = Postgres v8.1 We have migrated to the above server set, which included an RT upgrade to 3.6.2 from 3.4.2. Everything is running as it should apart from RTx-Statistics... some of the data/charts

Re: [rt-users] Assigning owner on reply

Hi Matt, Here's how I use a queue-context scrip to assign owner when an admincc replies to a ticket. Description: Set owner via e-mail Condition: User Defined Action: User Defined Template: Global template: Blank Stage: TransactionCreate Custom condition: { ### True if e-mail is from admincc

[rt-users] Posts to queue not showing in database

I am having a weird issue ... When I try to post to rt, the mail makes to the list and to the mail gateway and a response is sent to poster. But, it is not there in the database at all. But, if I restart apache, click on each scrips (and save) for the list, it works .. but only for sometime.

[rt-users] RT CLI and Custom Fields

has anyone successfully used the CLI to query RT Custom fields? I found a few posts, but with no responses. Here is an example: /opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3') I always receive this error: -bash: syntax error near unexpected token `(' Thanks, - Stark

[rt-users] [Rt-announce] RT 3.6.4 now available.

I'm pleased to announce the immediate availability of RT 3.6.4: You can download this version of RT from: http://download.bestpractical.com/pub/rt/release/rt-3.6.4.tar.gz Best, Jesse MD5SUMS: b7a42c308a07b1f7a496d4d816bb87cc rt-3.6.4.tar.gz 74bf36584c34db8cd4c0b5425ccba92e

Re: [rt-users] RT CLI and Custom Fields

On Thu, Jul 05, 2007 at 03:59:28PM -0400, Kevin Falcone wrote: On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote: has anyone successfully used the CLI to query RT Custom fields? I found a few posts, but with no responses. Here is an example: /opt/rt3/bin/rt list -i ('CF.{Severity

RE: [rt-users] RT CLI and Custom Fields

Sorry...3.6.3 Jeff Stark, Sr Systems Administrator SumTotal Systems, Inc. (Nasdaq; SUMT) OFFICE+1 919 326 7548 MOBILE +1 919 622 0418 EMAIL [EMAIL PROTECTED] The contents of this communication are considered SumTotal Confidential, and should not be

[rt-users] Bugzilla integration (repost)

Hi all. Do you know how RT [using 3.6.4rc2] can be best integrated with Bugzilla. I have seen an option with custom field: *** Link values to: RT can make this custom field's values into hyperlinks to another service. Fill in this field with a URL. RT will replace __id__ and __CustomField__

Re: [rt-users] RT3 under https - Ticket create button uses http and not https

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Greetings, I couldn't find the code Robert mentioned anywhere in /usr/lib/perl but it does appear in ./lib/RT/Interface/Web.pm in 3.6.3 and 3.6.4. I changed that file appropriately and the problem was resolved. Thank you very much. - -David

[rt-users] Printable view

Is it possible to bring up a very basic printable view? Each transaction with correspondence has the Download link which provides a text/plain MIME version. I'd like to be able to print out the entire ticket in this manner. Is it possible? Mathew -- Keep up with me and what I'm up to:

[rt-users] will this work?

I want to use a different template for the autoreply for a single queue. Basically, I'll be matching the subject to a predetermined string. This string will only be used by privileged users but, to make certain that only they will receive this auto reply, I want to set the condition for the scrip