Hi,
I see that the RT at a glance with one column feature has been
backported, but I don't see how to enable it. I tried going into
Configuration-Global-RT at a glance and deleting everything from
the summary area, then I edited my personal RT at a glance page and
hit the Reset to default
On Jul 6, 2007, at 6:08 AM, Richard Ellis wrote:
Hi Jessie,
Thanks, the error changes but it still doesn't work properly. Don't
even know where to begin to look for this error:
System error
error: Can't use string () as a HASH ref while strict refs in
use at
Hi Jessie,
Appears to happen to all users. I'll edit the code now (using rc2 version).
FYI, have updated DBI, DBIx::Searchbuilder and HTML::Mason to latest
revs, just in case that was an issue and also taken MySQL to latest v5 rev.
Richard
Jesse Vincent wrote:
On Jul 6, 2007, at 6:08 AM,
I Solved while writing this, it seems I had to restart Apache? Or did I
simply not wait long enough before refreshing the ticket display page?
--
I'm trying to get the Resolve link on a ticket's page to send a reply rather
than a comment, just like ResolveSendsReply on the wiki says:
it appears that
all is working flawlessly.
Thanks to all on the list for help and to the devs for a great product
in RT and RTFM,
Dave
Patch generated from Jeff's suggestions:
[EMAIL PROTECTED] Interface]# diff -u Web.pm.20070706 Web.pm
--- Web.pm.20070706 2007-07-06 09:34:50.0 -0400
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level} =
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Why are you putting the value in parentheses? The simple string
in single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level}
Just remove all modules from the summary.
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Jul 06 14:19:10 2007
Subject: [rt-users] RT at a glance with one column - how to enable?
Hi,
I see that
Wow. The next step for me would be to run the CLI rt in debug mode
and check that the commandline arguments are being passed in correctly.
It may be that you need to do some more escaping to have it work.
Ken
On Fri, Jul 06, 2007 at 07:43:25AM -0700, Jeff Stark wrote:
When I remove the
When I remove the parenthesis and try this I get the following:
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i 'CF.{Severity Level} = Sev
3'
rt: Invalid query: ''.
Invalid query: ''.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i CF.{Severity Level} = 'Sev
3'
rt: Invalid query: ''.
Invalid
Strangely enoughthis works just fine:
/opt/rt3/bin/rt list -i Status = 'in-review' AND Resolved '2 days
ago'
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:47 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re:
Do any of the CLI custom field queries work? Is the rt command
using the correct RT URL? These errors look similar to ones I
received with RT 3.4.
Ken
On Fri, Jul 06, 2007 at 07:52:45AM -0700, Jeff Stark wrote:
Strangely enoughthis works just fine:
/opt/rt3/bin/rt list -i Status =
Got itthe space in the custom field name was causing it to fail...
/opt/rt3/bin/rt list -i 'CF.{Severity Level}' = 'Sev 4'
That works. Thanks for pushing in the right direction...sometimes I
just need a nudge.
-Stark
The contents of this communication are considered SumTotal
Jeff,
You need to use a different syntax currently to use the rt CLI
to edit custom file values. e.g.
query:
rt ls Queue='General' AND CF.{SomeDefinedCustomField} is not 'NULL'
... but the edit would be something like:
rt edit ticket/1 add CF-SomeDefinedCustomField='Value'
Where the string
Hello list,
I am trying to set RT to work allowing or denying certain custom statuses.
For example, I have the X custom status and whenever a ticket has this
status, the next status can only be Y or Z, but it cannot be A.
I read the foruns and I'm still not sure if it can be done by crating
Hi Mario,
What you want to do can be done in RT with an OnStatusChange scrip that
checks $self-TransactionObj-OldValue and
$self-TransactionObj-NewValue. If the values don't meet your criteria,
change the status back to the OldValue. I've never used custom status
values, so if they require
Hi,
On Fri, Jul 06, 2007 at 04:22:48PM +0200, Ham MI-ID, Torsten Brumm wrote:
Just remove all modules from the summary.
I think I've done that. :-) In Customize RT at a glance, the area
RT at a glance: summary shows nothing in the right hand column.
When the RT at a glance page intially
I'm pretty new at RT. Just installed 3.6.4 on Linux FC4, MySQL, apache,
mod_perl. RT pretty much all works, except the JavaScript hide/show
stuff doesn't. That seems to be because all the js files in
/rt/NoAuth/js use % as a comment char and seem to need some kind of
text-substitution. But
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