Hi guys,
Is there a publically accessible demo site for AssetTracker?
I'm thinking about using, but before I install it I'd like to try it
out.
The main feature I'm looking at is tracking components in computers.
Cheers!
On Thu, 2007-07-12 at 14:49 -0400, Jason A. Smith wrote:
> Is the RT Asse
Markus,
Is your RT 3.6.4 wired up to a public email address? Would you be up
for letting me correspond with you a bit via your RT to try to track
this down?
Thanks,
Jesse
On Jul 19, 2007, at 2:34 AM, Joop wrote:
Jesse Vincent wrote:
And this behavior definitivly changed from 3.4.1 to 3
Hi folks, I'm wondering how Reminders are intended to be used. I set a
couple, one soon and one far in the future. I didn't get any email or
notifications for the soon one when it expired; am I supposed to?
And for the future ones, I'd expect RT to only show my "upcoming" reminders,
not the long
Hello Everyone,
I'm just starting to use RT and its awesome!
Have a few simple questions hopefully someone can quickly answer...?
1) Can you have a request belonging to multiple owners? Often more than one
tech handles a call and both spend say an hour each on the call, how does
everybody get
Hello Everyone,
I'm just starting to use RT and its awesome!
Have a few simple questions hopefully someone can quickly answer...?
1) Can you have a request belonging to multiple owners? Often more than one
tech handles a call and both spend say an hour each on the call, how does
everybody get
Bingo.
It would seem that the problem was indeed that I have the "Unprivileged"
group "OwnTicket" rights in a Queue that I had deactivated (and
forgotten about).
Deactivated queues don't show up in the Rights Matrix either.
I am very happy that is all that it was!
Thanks for your help Drew.
So,
since yesterday there's ONE user with problems with email. When he
replies an RT email he gets a message from the RT system with
"Permission Denied" on it.
The thing is, he's in the same group as me, with no different
permissions on the queues we operate, and I can comment and use emails
Let's look at this from another angle...
Do I need to do something in RT configuration (enable/disable) to allow the
field Requestors, CC, and Admin CC to function in "Creating a new ticket" page?
ie. RT -> Configuration -> Users, Groups, Queues, Custom Fields, Global, Tools.
Does the three field
Hey all,
So there are a number of ways you can handle this - either take a 'cold
backup' of the database, ie just copy/tar/zip all the data files off
somewhere, mind you to do this you will need to either shutdown the
database or ensure no updates take place (lock the tables). Or you can
take the
check customizations, I see Record_Local.pm in the log
On 7/18/07, Stephen Turner <[EMAIL PROTECTED]> wrote:
Hello,
I'm installing RT 3.6.4 on RHEL 4 and ran into a problem that's got me stumped:
"make initialize-database" gets part way through and then gives me this error:
Creating predefine
Scott -
Throw in some error checking - it can't hurt. Also, do a check to see
if the MySQL database is online (you never know) before trying to back
up the database within. Here's an example:
/path/to/mysqladmin --user=$USER --password=$PASS ping | grep "mysqld
is alive" >/dev/null 2>&1
if [ $?
On 7/18/07 5:58 PM, "John Schubert" <[EMAIL PROTECTED]> wrote:
> Now to go back and do the
> tutorial on DB back up and do it myself, and then
> figure out how to automate pushing it to another place
> on an all Microsoft shop (on which I have no
> permissions anywhere).
I just had to figure this
I just thought that I would add to this that this only happens (as far
as I can tell) with the owner field in Build.html.
Other areas with an owner drop down (such as adjusting the information
for a ticket) only display the users who have OwnTicket rights on that
queue.
Still... since no unp
OK,
I just realized that they had "CreateTicket" and "Watch" because of
Global group settings.
So I removed all of those permissions as well. Now when I look at the
Rights Matrix for an unprivileged user, they have absolutely no rights.
However, the problem still persists. :(
I appreciate
My last suggestion would be to try removing "watch" rights to
unprivileged.
My rights setup (in case this may help you):
Privileged: Steal Ticket, TakeTicket
Unpriv'ed: CreateTicket, SeeQueue
Everyone: CreateTicket (probably redundant), ReplyToTicket
Requestor: ReplyToTicket
MyGroup: ModifyTicke
Unfortunately, this hasn't brought me any closer to resolving the bug.
If I take a random auto-generated user, they do not have "OwnTicket"
rights on any of the queues. :(
So I then went through and removed all of the permissions to the system
defined groups (Everyone, Privileged, Unprivileg
At Wednesday 7/18/2007 03:55 PM, Stephen Turner wrote:
Hello,
I'm installing RT 3.6.4 on RHEL 4 and ran into a problem that's got
me stumped:
"make initialize-database" gets part way through and then gives me this error:
Creating predefined searches...[Wed Jul 18 19:26:12 2007] [err]:
RT::S
Regarding #2, I have found that this works WONDERS for keeping people
from trying to use the UI while I do a little tinkering.
http://wiki.bestpractical.com/view/MaintenanceMode
John Schubert wrote:
> BINGO!! That's all it took. 2 weeks of down time to
> do about 5 minutes of work. You might as
It is working fine for me, so perhaps there is some random conflict with
a local mod? Try removing the localized html/Elements/Refresh file. I
didn't touch that on my install and everything is working. That was the
first mod I made on a clean 3.6.4 install though.
Mathew Snyder wrote:
> Drew Ba
Hello Everyone,
I'm just starting to use RT and its awesome!
Have a few simple questions hopefully someone can quickly answer...?
1) Can you have a request belonging to multiple owners? Often more than one
tech handles a call and both spend say an hour each on the call, how does
everybody get
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