Patterson, Craig wrote:
Actually, it was the $Organization that needed to be changed. I hadn't
changed mine from default and it was looking for
"at://example.com/asset/1"
My system is in production and I'm afraid if I change it as this point,
I'm going to mess up all of my existing links. I ma
Actually, it was the $Organization that needed to be changed. I hadn't
changed mine from default and it was looking for
"at://example.com/asset/1"
My system is in production and I'm afraid if I change it as this point,
I'm going to mess up all of my existing links. I may have to live with
it unl
Andreas,
Thanks for pointing out the setting. I've grown so accustomed to
enabling many of the settings that I am starting to believe that it
is default behaviour.
On 16-Oct-07, at 4:18 PM, Andreas Schamanek wrote:
Hi there,
On Tue, 16 Oct 2007, Edward Kovarski wrote:
If I am not mist
Hi there,
On Tue, 16 Oct 2007, Edward Kovarski wrote:
> If I am not mistaken, that is the default behaviour -- all CC's are
> automatically added and maintained within the ticket context.
AFAIK, it's not a default. It's done if
Set($ParseNewMessageForTicketCcs , true);
is set in RT_SiteConf
Todd,
If I am not mistaken, that is the default behaviour -- all CC's are
automatically added and maintained within the ticket context.
Ed
On 16-Oct-07, at 1:54 PM, Sumner, Todd wrote:
On ticket creation via Email addressed to system, would like to
have all CC’s that were on original emai
On ticket creation via Email addressed to system, would like to have all
CC's that were on original email request auto-added as CC's on Ticket.
RT v3.6.5
Thanks, Todd
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Commun
look in RT_SiteConfig.pm for what '$rtname' is set to - this is what you
should put in what you have marked as [mywebpath].
eg. Set( $rtname, 'potsdam.edu');
On Tue, 2007-10-16 at 13:16 -0400, Patterson, Craig wrote:
> Matthew,
>
> I was trying your method without success. If I use put
> at://[
Matthew,
I was trying your method without success. If I use put
at://[mywebpath]/asset/[assetid] in the "refers to" link, it returns
Couldn't resolve 'at://testhelpdesk/rt/asset/1' into a URI.
If I change "at" to "http", RT accepts it, but it really is just a hyper
link. If I go to the asset pa
That worked!
The custom action cleanup code I had to use is:
my $T_Obj = $self->TicketObj;
my $requestor_address = $T_Obj->RequestorAddresses;
$RT::Logger->info("* ReqAddr is $requestor_address");
$T_Obj->DeleteWatcher (
Type => "Requestor",
Email => "$requestor_address"
);
$RT::L
Hi,
I have an issue as below:
Any mail generated for a ticket should have "From Name" as "Queue Name".
For example:
If the "Queue name is My_Queue" the mail should have "From Name as
My_Queue". But I am not getting the "From Name as My_Queue".
How can we solve this problem?
What I explained is exactly the same thing, without the need for a
custom field.
On Tue, 2007-10-16 at 09:33 -0400, Patterson, Craig wrote:
> Thanks Matthew and Gabrielle,
>
> What I was trying to do was a little more complex, I probably didn't
> explain it very well. I wanted make the asset a "
Thanks Matthew and Gabrielle,
What I was trying to do was a little more complex, I probably didn't
explain it very well. I wanted make the asset a "refers to" link from
the ticket's links page. Luckily I finally found the solution in our
old development DB. The solution required a scrip which I
On Tickets/Create.html you could always modify the /Elements/SelectOwner
block to use CurrentUser and leave Nobody as another option.
To do this (for a slightly different purpose) I replaced
<&|/l&>Owner:
<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj,
Default => $ARGS{Owner}|
We do this exact thing here at work. All you need to do is create a template
and then create a scrip with the following:
Condition: On Queue Change
Action: Notify AdminCcs (Or any other persons you wish to notify)
Template: The template you created
Stage: TransactionCreate
Mathew
Keep up with me
This is a scrip I use for adding a requestor. All you'd have to do is change
the AddWatcher to DeleteWatcher and set up your conditions to what you need:
Condition: User Defined
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition:
You'll either want to
Hi all,
I am trying to notify watchers of a queue when a ticket is moved
onto the queue they are watching from another queue, I can see that I
can use the Condition on Queue Change, but what I can't work out is how
to identify the watchers of the new queue, could anyone please help me
with thi
16 matches
Mail list logo
