[rt-users] Filtering incoming emails

We are using 3.6.1 with postfix and procmail. It isn't a complicated setup but a new configuration we're testing has an interesting "feature" which needs some special attention. We have five customer-facing queues (Triage, Network, Systems, Operations and Sales). Triage is the only one in which

Re: [rt-users] Hidding approvals tickets

Hi Emmanuel, try the following ideas. 1. After creating the "normal" Ticket this creates the approval ticket with your scrip/template. Then create a second scrip which sets the "normal" ticket to a new status (create a new status like "waiting") and don't add this new status to the QuickSearch Li