We are using 3.6.1 with postfix and procmail. It isn't a complicated setup but
a new configuration we're testing has an interesting "feature" which needs some
special attention.
We have five customer-facing queues (Triage, Network, Systems, Operations and
Sales). Triage is the only one in which
Hi Emmanuel,
try the following ideas.
1. After creating the "normal" Ticket this creates the approval ticket with
your scrip/template. Then create a second scrip which sets the "normal"
ticket to a new status (create a new status like "waiting") and don't add
this new status to the QuickSearch Li