R: R: [rt-users] Having problems with a default install of 3.6.5

I was only able to read your answer some minutes ago.. Next time please send messages to all the list, so that eventually other guys could give quicker replies... The 'Configuration' link resolves to the same page as yours for me, so it doesn't seem a problem about rt itself. When you have a

[rt-users] doesn't reply to requestor

Hi list Got a ticket where the requestor's mail address is something like this. [EMAIL PROTECTED] Hi created a ticket in the queue test Therefore [EMAIL PROTECTED] is listed as a watcher. But when replying to the ticket this mail address isn't listed under On Correspond Notify Requestors

AW: [rt-users] doesn't reply to requestor

Hi Sorry for disturbing. Had a problem with some regex. Problem now solved. Thx Ruben Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Ruben Lehmann Gesendet: Montag, 17. Dezember 2007 11:21 An: rt-users@lists.bestpractical.com Betreff: [rt-users] doesn't reply to

[rt-users] How to implement customer groups or request groups?

Hi, We handle tickets from various companies in our request tracker, and sometimes these companies ask for permission to share all tickets from their company between themselves. A fair request I think :-) I have put all users in a CompanyGroup, but what rights should they be given to be allowed

[rt-users] Create Ticket on Resolve, but only if Custom Field is....

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 OK, I am getting ever so closer to getting this to work. I have two Custom Fields: Billable and Followup. I want to create a followup ticket if Followup is Yes. I want to create an invoice ticket if Billable is Yes/Covered/or/Gratis Here is my

Re: [rt-users] Trouble after upgrade

OK so here is the latest, I have put the source on the server, and ran make depends, and all dependancies have been satisfied. Also, I have removed and conflicting older packages. This appears to be something with the new implementation of reminders, and mason not being configured for it properly?

[rt-users] bounce handling -- rtbouncehandler download link or alternatives

Is anyone aware of a download link for rtbouncehandler documented at http://rt.bestpractical.com/view/RtBounceHandler? (That page in the wiki -- presumably copied and pasted from elsewhere -- simply says that the Perl source is an attachment to this ticket. Googling brought up a few posts from

Re: R: R: [rt-users] Having problems with a default install of 3.6.5

Thanks for the feedback. I'll remember to hit reply to all next time. I'll look at the apache config. Gianluca Cecchi wrote: I was only able to read your answer some minutes ago.. Next time please send messages to all the list, so that eventually other guys could give quicker replies... The

Re: [rt-users] Trouble after upgrade

This post from April regarded Reminders, but it seems very much like the problem you are describing. Found my problem. Turns out I had an old DBIx::SearchBuilder installed *in* a different dir (from an old Perl install), and somehow it was being used instead of the new one. I deleted the old DBIx,

Re: [rt-users] Trouble after upgrade

Drew, Thanks again for your replies. I had found that thread last week when you first started helping me. Unfortunately this wasn't the fix for me. I have been searching the gossamer threads looking for anything that might be a possibility, but haven't found the fix yet. --- Drew Barnes [EMAIL

Re: [rt-users] Trouble after upgrade

What version of SearchBuilder are you using? I notice that initially you list it as 1.45 whereas 1.49 (at least) is out. Joshua Speer wrote: Drew, Thanks again for your replies. I had found that thread last week when you first started helping me. Unfortunately this wasn't the fix for me. I

Re: [rt-users] Trouble after upgrade

I upgraded to 1.50 using CPAN: our $VERSION = 1.50; --- Drew Barnes [EMAIL PROTECTED] wrote: What version of SearchBuilder are you using? I notice that initially you list it as 1.45 whereas 1.49 (at least) is out. Joshua Speer wrote: Drew, Thanks again for your replies. I had

[rt-users] Not sure what is wrong with rt-mailgate

I get the same output in /var/log/maillog if I email the queue. I'm thinking this might be a misconfiguration with the web server. Is rt-mailgate calling something via the httpd service to input the ticket? [EMAIL PROTECTED] bin]# ./rt-mailgate --action correspond --queue General --url

RE: [rt-users] How to implement customer groups or request groups?

I was looking for something like this a little while back and didn't find an easy way. The best I could find was along the lines of adding everyone relevant as watchers to each ticket created by someone in their group. I don't like that idea as I'm sure they would only occasionally need to see

Re: [rt-users] How to implement customer groups or request groups?

Stephan, Christopher, We had a similar situation; we wanted requestors to see their tickets and any others from users in their group, but not the tickets from other users/requestors NOT in their group. We handled it by creating a front-end queue. Then we created a different queue for all

[rt-users] wiki error? SetCorresponderAsCC

I've just started using the SetCorresponderAsCC scrip contribution which can be found at http://wiki.bestpractical.com/view/SetCorresponderAsCC I thought it was a bit strange that it didn't check to see whether Corresponders were Owners, but in a post to this list in October, I see that this