On Mon, Dec 31, 2007 at 09:06:23AM -0800, Gene LeDuc wrote: > At 04:10 PM 12/21/2007, John Rouillard wrote: > >Hi all: > > > >I have two queues with a custom field called assets. If a ticket is in > >queue A, and I fill in the assets field it works fine as long as the > >ticket stays in queue A. When I move the ticket to queue B, the assets > >field is empty. If I move it back to queue A the field is once again > >filled. We have to change the queue of a ticket as part of the > >workflow. > > > >I saw that custom fields can be defined globally, but just two queues > >of some 20 queues on our RT installation should have an assets custom > >field. > > > I've set up queues (in v3.6.3) that share custom fields and had it work > fine. As I recall, you create the custom field globally and then assign it > to whatever queues you want.
Ok, I am using 3.2.2 and defining it globally, adds it for all queues. There is no way to assign it to a queue. So guess I am out of luck until I can upgrade. Thanks for you help. -- -- rouilj John Rouillard System Administrator Renesys Corporation 603-643-9300 x 111 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com