[rt-users] Direct MySQL Auth - Integration with Company Website

After a long time using RT for internal IT Support and providing IT to our applications dept. for supporting _their_ customers via e-mail, the apps dept would now like us to provide RT to our customers as a web-interface integrated into our company website. The trouble with this is that we

[rt-users] Portal Integration

We have a customer portal into which they log using RSA authentication. The portal has a web form which allows them to fill out and submit tickets. Of course, RT has the Self Service interface which makes our web form somewhat redundant. However, this redundancy is more-or-less necessary since

Re: [rt-users] Adding components to the At a Glance

Why not just use the Tickets I created widget? Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Steve Cochran wrote: I'm wondering what the correct place to create a new section that can be included in the At a Glance view. I'm looking to create a small summary of

[rt-users] Migrating

Hi, Does anyone know or where I can find documentation on migrating from WinRT version 3.0.12 to the newest Linux version? I have the newest version already installed and running under Ubuntu. Thanks, Bill ___

[rt-users] Adding components to the At a Glance

I'm wondering what the correct place to create a new section that can be included in the At a Glance view. I'm looking to create a small summary of requests a user has made (mini-self service list) that can be added globally for all users. Along those lines, is there a way to link to the

Re: [rt-users] Portal Integration

Mathew Snyder wrote: This leads to my question. Is it possible and has anyone integrated RSA authentication into their RT setup to allow for the type of behaviour I'm looking for? That behaviour would be to allow persons that log in to the portal to have access to the RT Self Service UI.

[rt-users] Table links

We just recently setup RT for my IT group here and I am wondering how the attachment table and the ticket table are linked. I see no shared values between the two tables. I need this information to build a DTS package that pulls from our SQL database and will throw bug tickets in automatically

Re: {Spam?} Re: [rt-users] Adding components to the At a Glance

On Jan 7, 2008, at 10:31 AM, Mathew Snyder wrote: Why not just use the Tickets I created widget? I don't have that widget listed, is it part of the standard install? Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE

Re: {Spam?} Re: [rt-users] Adding components to the At a Glance

Under Preferences-RT at a glance you can select which widgets you want to display. Keep up with me and what I'm up to: http://theillien.blogspot.com Steve Cochran wrote: On Jan 7, 2008, at 10:31 AM, Mathew Snyder wrote: Why not just use the Tickets I created widget? I don't have that

Re: [rt-users] Table links

On Mon, Jan 07, 2008 at 08:52:36AM -0700, Jason Manley wrote: We just recently setup RT for my IT group here and I am wondering how the attachment table and the ticket table are linked. I see no shared values between the two tables. I need this information to build a DTS package that

Re: [rt-users] webform front end to RT, how to get email address?

The easy way to do this is to have your app spoof the sender of the mail so that it appears to come from [EMAIL PROTECTED] instead of your app. That's how we do it. The more complicated way is to use a scrip to extract the information from the body of the e-mail and then create a user and

RE: [rt-users] webform front end to RT, how to get email address?

We're thinking of doing something similar. I was 'planning' on using CommandbyMail and have the app put the username information on the outgoing e-mail into RT. So the webform would ask for name, e-mail, problem. The e-mail submitted to RT would look something like: Requestor:[EMAIL PROTECTED]

Re: {Spam?} Re: [rt-users] Adding components to the At a Glance

I was looking there, and in the global settings. I don't have widget called Tickets I created. Steve On Jan 7, 2008, at 11:07 AM, Mathew Snyder wrote: Under Preferences-RT at a glance you can select which widgets you want to display. ___

[rt-users] FW: Patch for rt to process tickets with the same subject?

Hello- So we do a lot of our RT work here via email. We're running rt-3.6.5 with RTFM on Ubuntu Server 7.10. If someone replies to a thread, it will open up a new ticket, so then it makes it difficult to track down the original ticket. Example. queue name is [EMAIL PROTECTED] All our email is

[rt-users] 3.6.5 Cannot find server

Hello, Running 3.6.5 on Solaris 10 with mysql backend. The directions in RT Essentials and on the RT wiki for changing the logo don't seem to be correct for 3.6.5. The URL and the alt text work, but the actual image shows up as broken. It appears that Mason doesn't know what to do with the new

[rt-users] Cleanly Customizing

I need to make a small change to one of the files, and I read the wiki article about cleanly customizing. I'm interested in copying the file into a local directory and have it used instead of the distro one, but I'm not sure where the local dir should be. I'm using rt3 from rpm on

[rt-users] __CurrentUser__

I think I might have found something weird going on. One of the included searches uses the special string __CurrentUser__ as a search term. This is mapped in the Elements/ShowSearch file to be $session{CurrentUser}-Id. Now the search works properly on the front page, but if you go into

Re: [rt-users] Cleanly Customizing

Look for the $LocalPath variable in RT.pm. It's that variable with /html appended. On 1/7/08, Steve Cochran [EMAIL PROTECTED] wrote: I need to make a small change to one of the files, and I read the wiki article about cleanly customizing. I'm interested in copying the file into a local

Re: [rt-users] __CurrentUser__

What is going on is that some searches used on the front page have that special variable in them and the components that display the search results substitute __CurrentUser__ before passing the search to the search engine. It would be better if search parser handled this at a lower level, but it

Re: [rt-users] __CurrentUser__

Good info, thanks. So that means to have a My Requests widget on the RT At A Glance page, I'll have to find where the hack to turn __CurrentUser__ into the username happens, and make it happen for my widget as well. Seems like what I want to do should be really easy. Display a widget

Re: [rt-users] __CurrentUser__

Good info, thanks. So that means to have a My Requests widget on the RT At A Glance page, I'll have to find where the hack to turn __CurrentUser__ into the username happens, and make it happen for my widget as well. Seems like what I want to do should be really easy. Display a widget

Re: [rt-users] __CurrentUser__

In case anyone else needs to do this and for the sake of the archives, here's how I got it working: I created html/Callbacks/KAF/Elements/ShowSearch/ModifySearch as follows: # Replace any instances of __CurrentUserEmail__ with $session{'CurrentUser'}-EmailAddress $Search-{'Query'} =~

[rt-users] Footer callback not working in Bulk.html and Resutls.html + patch solution

I've created a Footer callback (html/Callbacks/MyName/Elements/Footer/Default) in order to add my own text to the end of every page. I found that the Footer callback wasn't called in Bulk.html and Results.html (both have links to them from the search results page as Update multiple tickets and