Re: [rt-users] Ideas on best way to do this?

2008-02-23 Thread Greg Evans
Hello Mike and everyone else, I wanted to follow-up on our conversation below regarding users, etc. I obviously don't want massive data duplication so it would seem that the best way to do this would be to import all of our internet customers into RT as users with basically no permissions, set

Re: [rt-users] LDAP Overlay not working.

2008-02-23 Thread Mike Peachey
Have you also installed the autohandler/Auth overlay? You need to set a log file and set it to debug mode to see what is going on. You'll probably find it may be something simple like a basic LDAP error. The debug log will help. -- Kind Regards,

Re: [rt-users] Font-AFM-1.19

2008-02-23 Thread Joe Casadonte
On 2/22/2008 7:10 PM, Michael James wrote: So, should I just force the install? or is there some other dependency that isn't being displayed? I've hit that a couple of times; I just force it and move on. -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ==

Re: [rt-users] Self-Service Interface

2008-02-23 Thread Joe Casadonte
On 2/22/2008 4:42 PM, Steve Cochran wrote: Yep, read through that and http://wiki.bestpractical.com/view/AutoRedirectToSelfService I was wondering if anyone was using them and how the experience worked for users. The other thought I had was using the one you suggested, making the Self

[rt-users] (no subject)

2008-02-23 Thread Greg Evans
Hello, Not sure if this made it to the list last time, so I am resending, I apologize in advance if it already got to many of you and it is a duplicate. Hello Mike and everyone else, I wanted to follow-up on our conversation below regarding users, etc. I obviously don't want massive data

[rt-users] MySQL session problem

2008-02-23 Thread Ren-Shan Luoh
Hi, Recently I'm installing RT 3.6.5 from FreeBSD ports. The newly installed system can not keep data in the MySQL session store, but it works normally with the File session store. It looks like the same problem encountered by Matthew Seaman mentioned in

Re: [rt-users] MySQL session problem

2008-02-23 Thread Matthew Seaman
Ren-Shan Luoh wrote: Hi, Recently I'm installing RT 3.6.5 from FreeBSD ports. The newly installed system can not keep data in the MySQL session store, but it works normally with the File session store. It looks like the same problem encountered by Matthew Seaman mentioned in