[rt-users] finding out the version of an old copy of RT?

2008-02-24 Thread Carl Brewer
I have a mysqldump of an old rt3 instance that I need to bring back to life, but I don't know what version it was dumped from, and not surprisingly a few things don't work - like seeing ticket contents, for example! And updating tickets .. etc. Is there any reasonably easy way to work out wha

Re: [rt-users] Oracle 9 and Build.html performance

2008-02-24 Thread Ruslan Zakirov
Hello, guys. I'm reviewing this again after receiving new info from various sources. 1) People say that our function based indexes are incorrect, instead of LOWER('XXX') we must use LOWER(XXX), where XXX is name of a column. 2) This particular query we build by hand without using our abstract inte

Re: [rt-users] Missing "take" link for some users

2008-02-24 Thread Keith Edmunds
> Do they have the "OwnTicket" right for that queue? Yes, the user (for testing purposes) has full rights. Thanks, Keith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial suppo

Re: [rt-users] rt-mailgate

2008-02-24 Thread Jesse Vincent
On Sun, Feb 24, 2008 at 10:03:22AM -0500, Steve Cochran wrote: > > This might be more of a MTA question, but we're using rt-mailgate set > up in /etc/aliases with postfix. httpd stopped working on our RT > server, so obviously new mail couldn't be put into RT. > > My question is would the

[rt-users] rt-mailgate

2008-02-24 Thread Steve Cochran
This might be more of a MTA question, but we're using rt-mailgate set up in /etc/aliases with postfix. httpd stopped working on our RT server, so obviously new mail couldn't be put into RT. My question is would the mail queue up anywhere to be reprocessed? RT is so robust that I can't image

Re: [rt-users] Ideas on best way to do this?

2008-02-24 Thread Leonid Mamchenkov
Greg, On Wed, Feb 20, 2008 at 8:34 PM, Greg Evans <[EMAIL PROTECTED]> wrote: > All of my users are in our radius file, which is great and I am pretty sure > that I can figure out how to import them from that using standard mySQL > syntax and a exported .csv or similar file. > > The problem tha