Greetings
I was wondering if anyone had any advice on how to best, from the
command line, conduct a search for tickets that match a custom field
value ('CF.{Invoiced Date}' > '2008-04-03') show values in a custom
field in matching tickets ('CF.{Purchase Order Number}').
The intention is to
There are 2 things involved here:
1. Calculate hours worked on a ticket, probably using the Business::Hours
module and
2. Move the value to a custom field so that it is displayed on the ticket
details page and will also help track SLAs. Obviously it has to be triggered
'on resolve' however it shou
On Tue, Mar 11, 2008 at 07:45:24AM -0500, Kenneth Marshall wrote:
> Welcome to the world of stateless page loads. :)
Whee! :)
> The only suggestions
> that I have are in two areas. Can you modify the page load to skip the
> un-interesting transactions/attachments?
er... sure i'd like to!
> We h
To all,
I have written a scrip that checks a change to a CF to ensure that the
right person changed it. If not, then the scrip changes the value back.
My problem is that at the top of the page there is a RT message that
shows the EARLIER change, but not my change when my scrip changed
Upgrade File::Temp module from the CPAN to 0.18 or greater.
On Tue, Mar 11, 2008 at 9:24 PM, Kobus Bensch <[EMAIL PROTECTED]> wrote:
>
>
>
>
> Hello everyone
>
>
>
> I have been seeing this in the sendmail logs:
>
> Mar 11 18:20:12 centos sendmail[7978]: m2BGLulV003149:
> to="|/opt/rt3/bin/rt-mail
On Tue, Mar 11, 2008 at 7:34 PM, John Arends <[EMAIL PROTECTED]> wrote:
> I'm trying to figure out how to write a scrip that will add a ticket
> owner as an AdminCC. This way even if the owner changes, each person who
> has ever owned the ticket will be on the AdminCC list.
>
> I'm still very ne
Hello everyone
I have been seeing this in the sendmail logs:
Mar 11 18:20:12 centos sendmail[7978]: m2BGLulV003149:
to="|/opt/rt3/bin/rt-mailgate --queue 'FSL' --action correspond --url
http://rt.comp.co.uk/";, ctladdr=<[EMAIL PROTECTED]> (8/0), delay=01:58:16,
xdelay=00:00:01, mailer=prog, pr
Scott,
Very good. I'll get it.
Kenn
LBNL
On 3/11/2008 10:39 AM, Scott Lambert wrote:
> On Tue, Mar 11, 2008 at 09:05:09AM -0700, Kenneth Crocker wrote:
>> Stephen & Steve,
>>
>> Thanks a bunch, really. I'm just now learning some perl, so a lot of
>> stuff confuses me. I think I se
It only happens when creating tickets.
error: Can't call method "IsLocal" on an undefined value at
/usr/local/rt3/lib/RT/URI.pm line 249.
context:
...
245:=cut
246:
247:sub IsLocal {
248:my $self = shift;
249:return $self->Resolver->IsLocal;
250:}
25
On Tue, Mar 11, 2008 at 09:05:09AM -0700, Kenneth Crocker wrote:
> Stephen & Steve,
>
> Thanks a bunch, really. I'm just now learning some perl, so a lot of
> stuff confuses me. I think I see it, so double thanks. You helped me fix
> a problem AND taught me something.
This provides a usef
I'm trying to figure out how to write a scrip that will add a ticket
owner as an AdminCC. This way even if the owner changes, each person who
has ever owned the ticket will be on the AdminCC list.
I'm still very new to writing scrips so I may be missing something obvious.
Any suggestions?
This
Stephen & Steve,
Thanks a bunch, really. I'm just now learning some perl, so a lot of
stuff confuses me. I think I see it, so double thanks. You helped me fix
a problem AND taught me something.
Kenn
LBNL
On 3/11/2008 6:19 AM, Stephen Turner wrote:
> At Monday 3/10/2008 05:10 PM, Kenn
Hi!
look if the postfix user is allowed to access the folder
with the script
"ls -ld /etc/request-tracker3.6"
And you can btw. simply check the rest with a
cat file_with_a_complete_mail | /etc/request-tracker3.6/rt-mailgate \
--queue general --action correspond --url http://localhost/rt";
regar
Hi all
I have a queue where "everyone" is grnated the right to create a ticket. I
tested with a "foreign", brand new email : it just works (TM), and it added the
email to the MySQL DB.
But, we have a user that always gets this error :
No permission to create tickets in the queue 'support-toto'
Cheers for that - got RT up and running now!
Andy
IT Engineer
Wenaas UK Ltd
-Original Message-
From: Ruslan Zakirov [mailto:[EMAIL PROTECTED]
Sent: 11 March 2008 13:27
To: Andrew Fay
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.6.6 on ubuntu 7.10
Check first line o
Hi everyone,
I'd like to create a Scrip/Template for a merged ticket. I was thinking
of something like this for the Scrip:
Condition: User Defined
Action: Notify Requestors and Ccs
Template: Global template: Merged Ticket
Custom condition:
return ( $self->TransactionObj->Type eq "Merge");
I'
Check first line of the mailgate script, it's a shebang string and
should point to your perl binary, something like:
#!/usr/bin/perl
As well check that script has x mode set.
On Tue, Mar 11, 2008 at 4:11 PM, andywenaas <[EMAIL PROTECTED]> wrote:
>
> I am having a problem with rt-mailgate
>
> I
At Monday 3/10/2008 05:10 PM, Kenneth Crocker wrote:
>Stephen,
>
>
> Why does yours have so much code? I just tried adding the
> '?' at the end, in front of the '$' and it still doesn't work.
> Where would I make a change to yours in order to get 4 positions for year?
>
>Kenn
>LBNL
Kenn,
I am having a problem with rt-mailgate
I am using ubuntu 7.10.. mysql as the database server and postfix for emails
I have my aliases set up as
rt: "|/etc/request-tracker3.6/rt-mailgate --queue general --action
correspond --url http://localhost/rt";
rt-comment: "|/etc/request-tracker3.6/rt-mail
Welcome to the world of stateless page loads. :) The only suggestions
that I have are in two areas. Can you modify the page load to skip the
un-interesting transactions/attachments? We had to do that here with
system events (not attachments) and added a brief/full button on the
history. The defaul
Hi list,
since I haven't found an answer in the mailing list or the wiki and
can't think of a good solution myself I have to ask you all: Is there a
possibility to update attachments instead of adding new versions all the
time?
Background: My boss intends to attach more or less often changed
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