[rt-users] Not sending Email and Tools menu failure

2008-03-24 Thread Robert Canary
I am get this error when I click on Tools. Also, RT has stopped sending out emails. I am 99% sure these are related. It was working fine, however, I don't know if RedHat updates broke RT or what broke it. This is all I can find. error: Undefined subroutine &Scalar::Util::weaken call

[rt-users] Refresh rate on RT at a glance page

2008-03-24 Thread Gene LeDuc
Hi All, Is there an easy (or not so easy) way to set the default refresh on the "RT at a glance" page from "Don't refresh this page" to some value like every 20 minutes? Can it be added to the personal preferences configuration so that it's an individual choice? This is v3.6.3. Thanks, Gene

Re: [rt-users] Search question

2008-03-24 Thread Kenneth Crocker
Greg, Along the top Navigation bar (blue) click "Tickets". That will put you in the Query Builder. From that point on, you just select your criteria. Play with it and you'll get the hang of it. Kenn LBNL On 3/24/2008 11:15 AM, Greg Evans wrote: > Is anyone able to direct me to wher

[rt-users] Search question

2008-03-24 Thread Greg Evans
Is anyone able to direct me to where I might look to find a way to only find tickets created 'last weekend' by a certain user or something similar. Obviously yesterday is easy enough, which I have already implemented, but I really need something that returns any ticket created on a weekend by the

Re: [rt-users] User asked for an unknown update type for custom field Category for RT

2008-03-24 Thread Robert Keidel
I know it is already a couple of weeks ago since I asked the first time. But I still try to find an answer. I also installed version 3.6.5 on a different test box, and I get the same error. Is there someone who could give me some information about that? Thanks Robert On Fri, Mar 7, 2008 at 11:15

[rt-users] Slow Tickets after upgrading 3.4.1 to 3.6.6

2008-03-24 Thread Roy Depp
Hi, After upgrading RT 3.41. to 3.6.6 tickets open slowly. Also when clickig the 1st time on "People" or "Basics" it takes about 8-12 secs to open up. I've followed the wiki performance tuning page, and looked at the mailing list archive and followed this thread: http://www.gossamer-threads.com/l