[rt-users] trying to use RT-Authen-ExternalAuth-0.05 - problems finding config options

Greetings, I am getting the following error when I try to update a password for an account in my RT instance. I am running RT in a Debian Sid environment. % dpkg -l request-tracker3.6 3.6.6-2 Using PostgreSQL (8.2) as a backend and Apache 2.2 as the webserver. error: Can't use an undefined va

Re: [rt-users] Where are attachments stored?

Why not just update them as a comment, which will not re-open the ticket? Alternately, you could just disable the global scrip that re-opens the tickets while you reload. -Chuck Boeheim, SLAC On Apr 10, 2008, at 1:39 PM, Aaron Sallade wrote: > My concern on that is the timestamp for Resolved and

Re: [rt-users] SOLVED? LDAP_INVALID_CREDENTIALS error with 'ExternalAuth' extension

Mike Peachey wrote: > Please let me know your results, people! I have run it twice, once with anonymous binding enabled and once with it disabled. I am afraid I got the same results both times: The username/password pair that I specified in the script are fine, however. It is my admin usercode,

Re: [rt-users] Need help on an approval queue (coding custom action)

Nelson, Here is my "Create Change Control Approval" template: ===Create-Ticket: user1 Subject: New Pending Approval: {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: IT: Approvals Type: approval Owner: user1 Content: Greetings, There is a new change control item pending your approval:

Re: [rt-users] Where are attachments stored?

My concern on that is the timestamp for Resolved and how it impacts reporting :( I am going to try to disable the scrips and see if it works. Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [

Re: [rt-users] Where are attachments stored?

Hi Aaron, Good call on the import method - that way RT gets to do all the grunt work. Consider creating a scrip that fires when a ticket is reopened (status changes from resolved to open) and then (quietly) reset it to resolved. Just enable the scrip when your external script is going to be

Re: [rt-users] Where are attachments stored?

Hmm, I wrote a script that can email the attachments to RT with the proper Ticked ID format in the header, my concern is : We just finished our import of data from the legacy system and have about 15,000 tickets that are resolved, but do not have their attachments added. If I add them via email,

Re: [rt-users] Need help on an approval queue

Can you point me to the link you used, cause I cannot get this to work... The ticket in the approval queue gets created, but the manager does not see it as it's owned by RT_System and status is new. So the manager needs to go to the original ticket and click on the linked approval ticket, then ope

Re: [rt-users] Need help on an approval queue (coding custom action)

Anyone can shed a light on how to do this? My setup right now when someone sends an email to nschange, the ticket gets created with owner nobody. A second ticket gets created in the approval queue but with owner RT_System. I need this second ticket to be owned by a specific user, and the sta

Re: [rt-users] Need help on an approval queue

Nelson, I set it up following the instructions from the wiki and it works per spec. It sounds like your create templates and notification templates may be a bit out of whack. Do not give up. Cheers, Ken On Thu, Apr 10, 2008 at 12:49:40PM -0700, Kenneth Crocker wrote: > Nelson, > > I hate

Re: [rt-users] Need help on an approval queue

Nelson, I hate to say it, but I told you so. HA. Just kidding (a little). I got WAY TOO frustrated dealing with it, especially the privileges, so like I said, we just created a Queue and made it act like an Approval queue. WAY easier to deal with. Kenn LBNL On 4/10/2008 10:03 AM, Nel

Re: [rt-users] Having issues updating a ticket in RT3.6.4

Jeffery, Sounds to me like you need to make a few changes to some settings in RT_SiteConfig.pm and maybe even a few other places as well. Kenn LBNL On 4/10/2008 9:33 AM, Jeffrey Lee wrote: > Hi guys, > > > > I’m having a problem updating tickets in RT. I just move our RT system >

Re: [rt-users] Where are attachments stored?

Gene, Aaron, Not only that, but the content is stored in various ways, depending on the CONTENTTYPE field (text, message, excell, etc.) AND if you have ORACLE, CONTENTCODING is not supported (at least up to 9). I built my own Data Dictionary on the ORACLE version of the RT DataBase so

Re: [rt-users] Where are attachments stored?

Aaron, the attachments are stored in RT's database in a table called 'Attachments'. There is a field called 'Content' that holds the ones and zeros that make up the attachment. I suspect that importing files into RT as ticket attachments will be a non-trivial exercise. Regards, Gene At 11:0

Re: [rt-users] SOLVED? LDAP_INVALID_CREDENTIALS error with 'ExternalAuth' extension

Pedro Lobo S. da Rocha wrote: > Mike, > > I change somethings on my configuration and it seems almost right. I am > now receiving the following log messages: > > 18. [Thu Apr 10 17:38:19 2008] [debug]: LDAP Search === Base: dc=DOMAIN,dc=com == Filter: (&(objectclass=*)(sAMAccountName=teste))

[rt-users] Where are attachments stored?

I need to import attachments into our RT from our legacy system. How are attachments stored in RT? Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [EMAIL PROTECTED]

[rt-users] Need help on an approval queue

Ok, I created an approval queue and need some special functions to happen. The workflow is like this: 1) A network Services Admin sends an email which RT put's into the approval queue. 2) I have setup the script to create an approval ticket. 3) Manager is to login and cl

[rt-users] Having issues updating a ticket in RT3.6.4

Hi guys, I'm having a problem updating tickets in RT. I just move our RT system over to an https:// system and now each time I update a ticket, after I hit submit it redirects me to a page that says http:// "rt.domain":443/DisplayTicket... How do I tell R

Re: [rt-users] SOLVED? LDAP_INVALID_CREDENTIALS error with 'ExternalAuth' extension

I've been working on this and I think I have the answer (although I know one person has already told me they tried it and didn't work for them.. perhaps there was some other issue there?). I used this script to test against my Active Directory servers and found that, if you specify the windows

Re: [rt-users] LDAP_INVALID_CREDENTIALS error with 'ExternalAuth' extension

James Treleaven wrote: > Mike Peachey wrote: >> When you set anonymous binding, did you remove the user and >> pass lines from the LDAP config? There's no reason I know of >> why anonymous shouldn't work so long as you don't specify >> those two lines. > > Err, no. You are of course right. >

Re: [rt-users] LDAP_INVALID_CREDENTIALS error with 'ExternalAuth' extension

Mike Peachey wrote: > When you set anonymous binding, did you remove the user and > pass lines from the LDAP config? There's no reason I know of > why anonymous shouldn't work so long as you don't specify > those two lines. Err, no. You are of course right. I seem to be binding OK but I am no

Re: [rt-users] logging out of different browsers...

According to Paul Johnson <[EMAIL PROTECTED]>: > > Sounds like an Opera bug: You would experience this if it's not managing > cookies the way it's supposed to or managing it's cache properly. In this > case, the login cookie is either not being cleared when you explicitly log > out; or Opera

Re: [rt-users] problem with LDAP authentication after upgrading

[EMAIL PROTECTED] wrote: > Sebastian Reitenbach wrote: > > I installed a fresh version on a new host, > > I ran configure > > I copied the old RT_SiteConfig.pm file to the new host > > > however, when I try to login, it is not possible, and I see the following in the logs: > > You don't say w

Re: [rt-users] LDAP_INVALID_CREDENTIALS error with 'ExternalAuth' extension

James Treleaven wrote: > I have installed the ExternalAuth extension (thanks Mike!) to try and > validate against my Active Directory server, but I am failing with the > following message in my apache error_log: > > [Wed Apr 9 22:20:09 2008] [critical]: RT::User::_GetBoundLdapObj Can't > bind: LD