Re: [rt-users] RT 3.6.6 wants Apache::Request w/libapreq-1.33 which is really old

./configure --help --with-web-handler On Mon, Apr 28, 2008 at 2:47 AM, Dan O'Neill [EMAIL PROTECTED] wrote: During an installation of RT 3.6.6 on Fedora 8 under Apache 2.x the dependencies try to install the CPAN module Apache::Request which in turn wants to build libapreq-1.33 (very very

[rt-users] Fwd: Where to place this Code

Can anyone explain me where I should place the following code thanks, Here is a patch to implement a spam filter using pattern matching on a configurable header field, instead of running spamassassin. --- lib/RT/Interface/Email/Filter/SpamHeader.pm 2004-02-18 16:26:44.0 +0100 +++

Re: [rt-users] Fwd: Where to place this Code

IT GUY wrote: Can anyone explain me where I should place the following code --- lib/RT/Interface/Email/Filter/SpamHeader.pm 2004-02-18 16:26:44.0 +0100 +++ lib/RT/Interface/Email/Filter/SpamHeader.pm 2004-08-31 08:28:53.0 +0200 @@ -0,0 +1,101 @@ +#

Re: [rt-users] S/MIME

On Apr 23, 2008, at 7:42 PM, Jay Kline wrote: Jesse Vincent wrote: On Apr 23, 2008, at 5:12 PM, Jay Kline wrote: Our organization makes heavy use of S/MIME for signatures and encryption of email, and we would like RT to indicate if a message is signed, and has a valid signature. I saw a

Re: [rt-users] Popup Calendar

On Apr 13, 2008, at 11:30 PM, Stephen Cochran wrote: Running 3.6.3. I think I finally found the advanced view for a new ticket creation, it's only available when signed in as a privlidged users. Using the self service interface, I've added the html to display and enter a due date. The

[rt-users] CreateChildTicket update

FYI - I've tweeked the CreateChildTicket how-to with some new code... http://wiki.bestpractical.com/view/CreateChildTicket It makes it even faster to create a Child ticket. :-) js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]

[rt-users] S/MIME Support - now available for testing

http://code.bestpractical.com/bps-public/RT-Crypt-SMIME/trunk/ is a project we built for a customer and have now been able to opensource. It's also being uploaded to CPAN as I type. While I can't promise that we'll have cycles to spend on bug fixes in the near future, I can't promise that

[rt-users] Trouble installing RTx-Rights Matrix

To all, We keep our RT in a different directory than /opt/. RT runs well and all IS well. I downloaded RTx-RightsMatrix to our version of src under that initial directory (/ours/rt/src). Now, when trying to install RT (from /ours/rt/rt-3.6.4), when it asks for the path, no matter what

[rt-users] Getting TimeWorked, er, working.

I'm trying to get the TimeWorked reports from the wiki running: http://wiki.bestpractical.com/view/TimeWorked I've never used callbacks before, but there's some vagueness on the paths here Im not understanding: *for the calllback, the ArbitraryName is exactly that? *for the html file, does

Re: [rt-users] Issues configuring RT::Authen::ExternalAuth

On Thursday 24 April 2008 08:56:48 Carlos J. Velez-Rivera wrote: On Thursday 24 April 2008 04:09:10 Mike Peachey wrote: Carlos J. Velez-Rivera wrote: Hello Mike, Thanks for your answer. Sorry for the delay in getting back to you. I had to take care of a fire... Here is the

[rt-users] New Queue is not showing up on RT At A Glance

I am running RT 3.6.6. I added a new queue, added an entry into aliases. I can send email to RT and the ticket gets created in the Queue but the queue never shows up on the RT at a glance page. It doesn't show up in the section where it shows the queues that I am and AdminCc for either. The

Re: [rt-users] New Queue is not showing up on RT At A Glance

Duh! Thanks. IS this a browser cache issue? I don't seem to remember having to do this. But then again I forget my name at times. Thanks again John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an

Re: [rt-users] New Queue is not showing up on RT At A Glance

RT caches the user/groups/access rights only at login time. I was bitten by this once, myself. Ken On Mon, Apr 28, 2008 at 03:27:31PM -0400, John BORIS wrote: Duh! Thanks. IS this a browser cache issue? I don't seem to remember having to do this. But then again I forget my name at times.

Re: [rt-users] script unintentionally cc'ing RT user

Sorry, hit enter somehow instead of pasting. See below for full script and errors. From: Kimberly McKinnis Sent: Monday, April 28, 2008 3:04 PM To: 'rt-users@lists.bestpractical.com' Subject: script unintentionally cc'ing RT user I realize the topic of

[rt-users] script unintentionally cc'ing RT user

I realize the topic of cc'ing users has been covered many times, but I'm struggling with a particular issue. I ganked a script off of the wiki to add cc'd users (from email) to the ticket. However, the RT user is getting added to the ticket also, and the problem this poses is... the high priority