[rt-users] Query for CC

I am trying to build a query to find which tickets a user is not CC'd or requester on. My query looks something like this: Requestor.EmailAddress NOT LIKE '[EMAIL PROTECTED]' AND Cc.EmailAddress NOT LIKE '[EMAIL PROTECTED]' The problem I run into is that if a tickets has multiple requesters,

[rt-users] (no subject)

All, I've installed the Request Tracker application at the request of a user to track grant proposals inside our institution but am running into issues getting fetchmail to be able to poll the exchange mailbox we've setup for customers to send requests to so a ticket is autogenerated in

Re: [rt-users] Query builder logic

__CurrentUser__ is correct way, but it works in 3.6.x only (don't recall exact version) and only in saved searches. The latter is a sort of incident and have been fixed few days ago. In 3.6.7 you'll be able to use '__CurrentUser__' all over the places. Patch is very simple, you can grab it from

[rt-users] Error while installing RigthsMatrix

Hi list, I'm configuring a new RT-instance for a new project group here and have some issues now while installing the RightsMatrix. My System: openSuSE10.3 rt3.6.6 perl5.8.8 apache2.2.4 This is what make test tells me. To be honest I have no idea what it means or what I could do to solve the

Re: [rt-users] Help with RT permissions

Tom, In addition to SeeQueue, you have to grant CreateTicket. The two work hand-in-hand for WebUI. Kenn LBNL On 6/8/2008 10:51 PM, Tom Smith wrote: Thank you for the reply, Ruslan. :-) What I have tried to do is give Privileged SeeQueue and Requestor ShowTicket. I thought that

[rt-users] No users listed in Owner dropdowns

Hi all, I have been struggling for a few days trying to figure out why one of my RT installations don't show any other users than Nobody in Owner dropdowns. The most immediate effect of this is that any Basic or People change to a ticket will result in an owner change to Nobody, as not

[rt-users] Error when trying to use custom field in a ticket transaction in RT 3.6

I have a test install of RT, and I am attempting to resolve a repeatable error with custom field behavior. System is running 3.6, on ubuntu 6.0.6, apache2, php5.1.2. Overall behaviour seems fine, but the custom field is my only real hangup so far The custom field I have created is a type select

[rt-users] Spaces not allowed in Custom Fields when generating tickets via e-mail

Hi everyone, I am sending this email hopping that someone has encountered this anomaly before. We have 3.6.3 installed on RHEL4, Apache 2.x, MySQL 5.0.45, Perl 5.10. I have installed RT::Extension::CommandByMail and the functionality is great. But, the mechanism fails when I need to set the