[rt-users] rtimport.pl = No RT user found.

2008-06-20 Thread Christian Forjahn
Hi. I just installed a rt 3.6.6 on our server. As there are several groups stored in a local LDAP server and all group permissions are managed in LDAP I want to import these groups into the mysql database. When I execute the script I receive an error message telling me there is no RT User:

[rt-users] Config questions: resize widgets, no value, widget descriptions, page layout

2008-06-20 Thread Kevin Freels
Greetings!! We are implementing RT (v. 3.6.5 on FC8), but there are some requests the users are making about configuration. I've found some stuff on rt3.fsck.com, and (unfortunately) not a lot on the RT Wiki. So, here are my questions: 1) How do I resize widgets/objects? I need to make

[rt-users] key used to sign rt releases

2008-06-20 Thread slamp slamp
where can i get the key used to sign the releases? i couldn't locate anything on the site. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED]

Re: [rt-users] key used to sign rt releases

2008-06-20 Thread Jesse Vincent
On Jun 20, 2008, at 2:18 PM, slamp slamp wrote: where can i get the key used to sign the releases? i couldn't locate anything on the site. It's my PGP key and it's available on the standard set of keyservers. (I know it's on the MIT servers, for example)

[rt-users] Modify Create Ticket display

2008-06-20 Thread Kenneth Crocker
To all, When my users go into the new Ticket screen to create a ticket, the custom fields that are available are scattered all over the place. I'd like to arrange them, somehow. I've gone to Configuration-Queues-Ticket Custom Fields and re-arranged the order of how they are to be