Thanks for that, it worked!
-Original Message-
From: Phillip Tan [mailto:[EMAIL PROTECTED]
Sent: 14 July 2008 20:26
To: Richard Harold; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Question about Privileged and unprivaledged user
Hi Richard,
Use % as the search character
Just installed RT 3.8.0 using a static copy of our RT (3.6.7) database.
Everything looks, well, different!
With that said, our personalized Logo is not displaying in the browser
window (works just fine in 3.6.7). Actually, the logo HTML code shows up
in the page source of the browser, but it
When I attempt to access the logo directly at
http://localhost/rt/NoAuth/images/bplogo.gif, I get this error:
Can't locate object method header_out via package
Apache2::RequestRec at /opt/rt3/share/html/dhandler line 53.
Line 53 it is refering to:
$r-header_out( Status = '404 File not found' );
On Tue, Jul 15, 2008 at 3:01 AM, [EMAIL PROTECTED] wrote:
With that said, our personalized Logo is not displaying in the browser
window (works just fine in 3.6.7). Actually, the logo HTML code shows up
in the page source of the browser, but it just doesn't display.
The logo is hidden by
BTW, if I change the default theme to be 3.5 or 3.4, the logo displays.
I've actually added some code into the CSS files, and while the logo
displays, it looks terrible...
James Moseley
[EMAIL PROTECTED]
Guys, sorry for the quick alarm. We're going to have to mess with the CSS
layout to get the web2 layout to display our logo to our liking.
James Moseley
Scott Hebert
On Jul 15, 2008, at 10:40 AM, [EMAIL PROTECTED] wrote:
Guys, sorry for the quick alarm. We're going to have to mess with
the CSS
layout to get the web2 layout to display our logo to our liking.
I'd love a patch for 3.8.1 to add a bubble for site-specific logs in
the new layout.
Todd Chapman schrieb:
It is possible without a special queue, and it's not that hard. :)
OK, can you point me to where this is described?
Or describe it yourself?
Because I was looking for it very long in the wiki and couldn't find it ;-)
Best Regards,
Rainer
I described it very early in this thread. Basically:
1. create a group for each customer.
2. create a scrip that assigns that group as a Cc to the ticket when
the ticket is created.
3. give ShowTicket to the Cc role.
On Tue, Jul 15, 2008 at 12:19 PM, Rainer Duffner [EMAIL PROTECTED] wrote:
Todd
I've hacked our RT to do LDAP authentication/authorization. One bit of
what I did was based on Phillip Cole's hacks from
http://rt.bestpractical.com/view/AutoCreateAndCanonicalizeUserInfo which
includes a hack to the LoadByEmail subroutine found in CurrentUser.pm.
I see that in 3.8.0, there
Thanks to everyone who answered my question.
However, I think I did not pose my question the right way. Mea culpa.
What I need is a way to separate tickets with the queue name, as well.
When a user submits the ticket, it generates the ticket with the $rtname
as the ticket prefix, as in [HELPDESK
In 3.8 RT::CurrentUser is read-only sub class of RT::User class, so
there is no need to duplicate the same LoadByEmail method.
Please, update the wiki.
On Tue, Jul 15, 2008 at 11:00 PM, Karl Boyken [EMAIL PROTECTED] wrote:
I've hacked our RT to do LDAP authentication/authorization. One bit of
On Jul 15, 2008, at 5:01 PM, Kevin Freels wrote:
Thanks to everyone who answered my question.
However, I think I did not pose my question the right way. Mea culpa.
What I need is a way to separate tickets with the queue name, as well.
When a user submits the ticket, it generates the ticket
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