On Sat, Aug 2, 2008 at 8:44 AM, d tbsky <[EMAIL PROTECTED]> wrote:
> Hi:
> we are using rt 3.4.5. i try to upgrade it to rt 3.8.0 this week.
> i have tried several times. it is not success. i will share my experience
> below,
> there are many things which are not in the rt document.
>
>
> 1. you
Hi,
when I click on either the "10 newest unowned tickets" or "10 highest
priority tickets I own"-link, a URL with "localhost:80" geht's created.
I can create "normal" searches and they work - though, I don't know if
it is supposed to be normal that clicking on the "And/Or" button
changes al
Hi:
we are using rt 3.4.5. i try to upgrade it to rt 3.8.0 this week.
i have tried several times. it is not success. i will share my experience below,
there are many things which are not in the rt document.
1. you should not touch the original rt system. so you need to prepare
another two machi
That was it, I saw the segfaults in the error log.
Thanks Ruslan!
On Sat, 2008-08-02 at 01:50 +0400, Ruslan Zakirov wrote:
> It could be segmentation fault caused be perl and Text::Quoted module.
> Update that module to the latest version available from the CPAN,
> stop/start server. Check tha
Hello all,
We are running 3.6.3 (soon moving to 3.8.x). One of the tickets in
our system is not displaying the history on the Ticket Metadata page,
even the History title doesn't show up. Other Tickets in the Queue show
the History. All the transactions are in the db for that ticket #, so
On Aug 1, 2008, at 1:55 PM, Mathew Snyder wrote:
> And I can only guess that Exchange is one that doesn't handle it
> very well. Although, I think our actual relay might be sendmail
> which, based on the comments in RT_SiteConfig.pm doesn't work with it.
Sadly, neither does Apple's Mail.app
Tom,
The 64 bit RPM's would be a big help. This is the first time I have
built a 64 bit RT server, and im lost on a few points like this. Thanks
a lot for the reply and help!
Sean
-Original Message-
From: Tom Lanyon [mailto:[EMAIL PROTECTED]
Sent: Friday, August 01, 2008 1:16 AM
To: S
And I can only guess that Exchange is one that doesn't handle it very
well. Although, I think our actual relay might be sendmail which, based
on the comments in RT_SiteConfig.pm doesn't work with it.
-Mathew
Jesse Vincent wrote:
>
> On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote:
>
>> When
Yeah, I'm not surprised that it's RFC-Compliant as you folks at BP do a
good job of working with standards. I just hadn't seen it before
because we used the UseFriendlyToLine parameter at my old job. But,
having always had it in place I never had cause to figure out what it
really did.
Thank
Sebastian,
You've hit the nail buddy. Roles are like "psuedo" groups, so an
unprivileged user CAN be part of them. But a user can only be part of a
"User-defined" group (with more serious privileges than "Reply", etc.)
if they are "privileged". Your user, although defined to RT, is not
Mike,
Yep. It's an autoreply on create. Not sure what the default RT name is
since we customize all of our scrips.
Kenn
LBNL
On 8/1/2008 10:06 AM, Mike Zupan wrote:
> Does RT provide a way to send an acknowledgement email when it gets a
> ticket in via email?
>
> Thanks
> Mike
>
>
Does RT provide a way to send an acknowledgement email when it gets a ticket
in via email?
Thanks
Mike
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I'm just curious if the Indexes recommended by the old RTx-Shredder-0.07
documentation are still recommended, I would assume yes unless the
queries have changed. I know a few were added to the default schema, but
there's a couple others. I'm just wondering since the indexes can be
rather large
On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote:
> When commenting on or adding correspondence to a ticket via the web UI
> the To: recipient is listed as "AdminCc of companyname Ticket #".
> When doing the same via email and Reply All, one of the recipients is
> listed as "AdminCc of compan
On Fri, Aug 1, 2008 at 3:39 PM, Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
> http://wiki.bestpractical.com/view/ManualApacheConfig
After kicking it to death it was actually:
#Set($WebExternalAuth , 1);
#Set($WebFallbackToInternalAuth , 'true');
#Set($WebExternalGecos , undef);
#Set($WebExternalAut
When commenting on or adding correspondence to a ticket via the web UI
the To: recipient is listed as "AdminCc of companyname Ticket #".
When doing the same via email and Reply All, one of the recipients is
listed as "AdminCc of companyname Ticket #". This, of course, isn't
a valid ema
http://wiki.bestpractical.com/view/ManualApacheConfig
On Fri, Aug 1, 2008 at 3:14 PM, Kristian Davies
<[EMAIL PROTECTED]> wrote:
> Q: I have a working setup fresh install authenticating against AD.
> Problem is, i have no super users as it's a fresh install. I hear
> there is a root/password accou
Either reset your "RT at glance" page to defaults or add "Bookmarked
Tickets" portlet to it.
On Fri, Aug 1, 2008 at 1:10 PM, d tbsky <[EMAIL PROTECTED]> wrote:
> hi:
> i am trying rt 3.8. i saw there is a "star" which can toggle for
> every ticket. i think it is like gmail.
> but i didn't find a
Q: I have a working setup fresh install authenticating against AD.
Problem is, i have no super users as it's a fresh install. I hear
there is a root/password account but in order to use that i have to
disable AD authentication in my apache.conf. As per:
ServerName rnd-test.mpc.local
Se
Kenn,
Yes, in the interface, they can see the ticket and they can also reply.
However there is nothing else they can do.
I forgot to specify that this user was automatically created and the
"Let this user be granted rights" checkbox is not checked.
I tried to add every possible right to the group
Hi All,
This now seems to be fixed for me. Here's how:
Similar story here - CentOS 5.2 / rt-3.6.6
After yum updates, apache would not restart:
[Mon Jul 28 10:33:48 2008] [error] File::Temp version 0.18 required--this is
only version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line
14.\
hi:
i am trying rt 3.8. i saw there is a "star" which can toggle for
every ticket. i think it is like gmail.
but i didn't find anywhere to use it. can i list all the "marked"
ticket or where should it use it?
thanks for help!!
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On 1 Aug 2008, at 8:52 am, Emmanuel Lacour wrote:
> On Fri, Aug 01, 2008 at 08:21:04AM +0100, Tim Cutts wrote:
>>
>> On 1 Aug 2008, at 8:09 am, Gaurav Ghimire wrote:
>>
>> I'm currently evaluating RT 3.8.0, on an Etch system. Obviously
>> there
>> are no pre-built debs this time, so I'm doing
On 01/08/2008, at 4:39 PM, Gaurav Ghimire wrote:
> I found that ubuntu has pre-built packages for the purpose but I
> think building it on self would be more better compared to those apt
> installs, though recommendations come first!! :)
>
> I have not found to my record but does RT has any iss
On 24/07/2008, at 8:21 AM, Sean McCreadie wrote:
> Thanks everyone for the help on this so far. I was able to get
> fastcgi compiled correctly, I think, but when I go to start Apache I
> get this error now:
>
> Stopping httpd:[FAILED]
> Starting htt
On Fri, Aug 01, 2008 at 08:21:04AM +0100, Tim Cutts wrote:
>
> On 1 Aug 2008, at 8:09 am, Gaurav Ghimire wrote:
>
> I'm currently evaluating RT 3.8.0, on an Etch system. Obviously there
> are no pre-built debs this time, so I'm doing it the normal way. It's
> worth noting that RT 3.8 requir
Hi,
we use it this way:
1. A simple Webform which creates a preformated mail sent to RT
2. RT uses ExtractCustomFieldValues to scan the mail content and put
information from mail text to Custom Fields.
This is a easy setup and working fine.
To your Problem with the No Login at all: I think t
Hi,
RT inside VM is running fine, we use it in some installations. We also use it
under Mac OSX Tiger and Leopard without Problems. Our Production is running
under RHEL 4 und AIX5. The Test System is under CentOS5.
All are working fine. All are manual installed RT Versions.
Torsten
-Ursp
On 1 Aug 2008, at 8:09 am, Gaurav Ghimire wrote:
> I found that ubuntu has pre-built packages for the purpose but I
> think building it on self would be more better compared to those apt
> installs, though recommendations come first!! :)
My current production RT uses the packages of 3.4.2 wh
Tim Cutts wrote:
On 1 Aug 2008, at 7:48 am, Gaurav Ghimire wrote:
Dear all,
I am to setup RT. I did some searches to see if any benchmarkings
were done for RT as what OS had it worked fine on and with no such
critical problems reported.
I doubt it makes very much difference what OS you us
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