[rt-users] RT Log file

Hi, I have a weird issue... Running RT (version 3.8.1 on suse 11) I am trying to move RT logs to /var/log/rt3/rt.log, but it keeps putting entries in /var/log/messages... Here is part of my RT_SiteConfig.pm -- #  Mail loops will generate a critical log message.

Re: [rt-users] CF "applies to" not doing what i think it means?

never mind, found it! For the archives: When installing via CPAN, there's an important step you need to run manually. Go to the .cpan/build dir for ExtractCustomFieldValues and run # make initdb You (should) be prompted for your rt_user's DB password. It will then update your DB so Extract Cust

Re: [rt-users] CF "applies to" not doing what i think it means?

On Ubuntu, should i ignore CPAN and get the "debian makefile" it mentions? The install didn't throw any errors, but i do not see the action even after adding the plugin's line to SiteConfig and stopping/starting Apache. On Fri, Dec 26, 2008 at 5:14 PM, Todd Chapman wrote: > http://wiki.bestpract

Re: [rt-users] CF "applies to" not doing what i think it means?

http://wiki.bestpractical.com/view/ExtractCustomFieldValues On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch wrote: > Aha, i see. I thought that would make it unavailable completely; i see now > it's independent of the queue's applies-to settings. Thanks! > > If anyone else has come across a good "

Re: [rt-users] CF "applies to" not doing what i think it means?

Aha, i see. I thought that would make it unavailable completely; i see now it's independent of the queue's applies-to settings. Thanks! If anyone else has come across a good "cram text from Subject and Body into CFs" resource, i'd love to hear it. If not and i improve my perl enough to get it r

Re: [rt-users] CF "applies to" not doing what i think it means?

Goto Global-> Custom Fields -> Tickets -> and uncheck the CF. On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch wrote: > Hello, > > I've created a "tickets" CF for a value, and under Applies To have checked > the queue i want it to be in. The other queues i do not want it to appear > in are unchecked

[rt-users] CF "applies to" not doing what i think it means?

Hello, I've created a "tickets" CF for a value, and under Applies To have checked the queue i want it to be in. The other queues i do not want it to appear in are unchecked. However, the CF still appears on every ticket in every queue. Custom fields for Queues, not Tickets, doesn't seem to be w

Re: [rt-users] Use of uninitialized value in split?

On Tue 23.Dec'08 at 14:09:46 -0500, Phil Labonte wrote: > I am looking in my RT logfile and I get this warning message several times: > > [warning]: Use of uninitialized value in split at > /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 1277, > line 87. > (/usr/lib/perl5/vendor_perl