Hello,
I recently installed RT3.8.1 on debian, i want creat ticket via email i
installed RT-Extension-CommandByMail-0.06 all the commands work exept those
of custom fields, i don't know what is the problem, please can you help me.
Thanks.
Best regards.
Hanane.
I am a begginer RT administrator, and we are using RT with our company's user
support system. We have about 10 or more e-mail addresses/users in RT
database at the moment, and trying to enter search engine, run simple
search or bulk update causes all of those e-mail addresses to load (which
On Thu, Jan 08, 2009 at 03:06:48PM +, Dominic Hargreaves wrote:
On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote:
Andrew published well working Lenny packages for 3.8.1 (deb
http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also
similar packages are available
I was wondering if there was a way to make rt-crontool increase
priority over time but without setting a History entry each time it
updates?
I am using the following command :
/opt/rt3/bin/rt-crontool --verbose --search RT::Search::FromSQL --
search-arg Queue='58' AND 'CF.{Internal Status}'
On Wed, Jan 14, 2009 at 01:38:11PM +, Adam Smith wrote:
I was wondering if there was a way to make rt-crontool increase
priority over time but without setting a History entry each time it
updates?
I am using the following command :
/opt/rt3/bin/rt-crontool --verbose --search
On Wed, Jan 14, 2009 at 09:31:45AM +0100, Joop wrote:
Kenneth Marshall wrote:
RT Users,
I found the new AT web page, but I cannot get a dump of the
latest release from SVN. Does anyone know if there is a
snapshot available for the latest revisions with 3.8.x
updates? Thanks.
I used
Give it another shot?
Andrew Cobaugh phale...@gmail.com wrote:
On Tue, Jan 13, 2009 at 2:49 PM, Andrew Cobaugh phale...@gmail.com wrote:
On Tue, Jan 13, 2009 at 2:28 PM, Jesse Vincent je...@bestpractical.com
wrote:
On Tue, Jan 06, 2009 at 01:38:35PM -0500, Andrew Cobaugh wrote:
svn co
Hi,
I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I am
getting an error when attempting to upgrade the MySQL DB.
I am running the command:
rt-setup-database --dba=root --action upgrade
And after answering the various questions it starts to execute then
bombs out with
this is an example i did
[as...@aspccs11 ~/bin]$ cat rt-adduser.pl
#!/opt/perl/bin/perl
use lib $ENV{'RTHOME'}/lib;
use strict;
use RT::Interface::CLI qw(CleanEnv);
use RT::User;
RT::LoadConfig();
RT::Init();
my $user = RT::User-new($RT::SystemUser);
my ($id) = $user-Create(
Name =
On Wed, Jan 14, 2009 at 11:43 AM, Jesse Vincent je...@bestpractical.com wrote:
Give it another shot?
nope, exactly the same dependencies missing as before.
Are you sure svn code.bestpractical.com has the correct version? svn
said it checked out revision 792, which is the same revision it's been
On Wed, Jan 14, 2009 at 01:45:54PM -0500, Andrew Cobaugh wrote:
On Wed, Jan 14, 2009 at 11:43 AM, Jesse Vincent je...@bestpractical.com
wrote:
Give it another shot?
nope, exactly the same dependencies missing as before.
Are you sure svn code.bestpractical.com has the correct version?
Hi All,
I'm just wondering if an upgrade from 3.6.7 to 3.8.2 is a must have?
Thanks.
--
http://www.suretecsystems.com/services/openldap/
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
First problem I encountered was with ncurses. Tic likes to use
hardlinks to process terminfo. However, AFS doesn't support hard
links, so I had to add --enable-symlinks to the ncurses build script.
Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN
seems to be asking to select a
Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN
seems to be asking to select a geographic region over and over again:
I can't replicate this here. Are you building perl or not building perl
as part of the vessel?
Also, is it possible to pass separate install and
Just upgraded to RT 3.8.2 and RTFM 2.4.1 and still see this error.
I can also get the error if I include an RTFM article and then search
for a new article on the new ticket page. When the page reloads it
displays the corrupted RTFM article.
When it first includes it and I hit the source
Yes. Let me try again from scratch, maybe cpan failed to download something...
If the vessel is working right, it should not ever download anything to
build. Everything should be packaged in the vessel.
Also, is it possible to pass separate install and destination
directories to
On Wed, Jan 14, 2009 at 4:04 PM, Jesse Vincent je...@bestpractical.com wrote:
Yes. Let me try again from scratch, maybe cpan failed to download
something...
If the vessel is working right, it should not ever download anything to
build. Everything should be packaged in the vessel.
Nope, same
Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am
also getting the error message
Can't call method Content on an undefined value at
/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
I have Postgres so the MySQL recommendations I have read about don't
We're running RT 3.8.2
I've got a request from some of my users to get the
text that is stored displayed in the history
area of each ticket (when they are viewing the
Ticket via the GUI) to wrap depending on the
width of their browser window.
In other words, right now
Is there a configuration option or a simple edit which
can be done to accomplish this?
Yes. Monospace font precludes wrapping (it's done with a pre).
If you don't have monospace font enabled in user preferences,
things wrap fine.
--
Cambridge Energy Alliance: Save money. Save the planet.
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test
# then we can run rt's own tests this way:
$ /tmp/vessel_3.8.2/bin/rt-self-test
Everything goes well for me.
Good luck!
best wishes
sunnavy
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy sunn...@bestpractical.com wrote:
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test
# then we can run rt's own tests this way:
$
On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
sunn...@bestpractical.com wrote:
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-
test
#
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