Thanks Matt,
I never thought of that, I'll give that a go it appears for some of the
emails at least it will work. But alas some are hard coded and cannot be
changed,
On Tue, Mar 3, 2009 at 3:47 PM, Matt Hoover wrote:
> We have a similar situation. We just changed the from address to be
> nor
I've written a sql query to pull out the time worked for all tickets
resolved in the last week among other things. The problem with this is that
it doesn't give a complete picture of time worked for any given week since a
ticket could have had time worked put in as part of a transaction but the
tic
We have a similar situation. We just changed the from address to be
nore...@rt.domain.com. We then create an alias for noreply and send it to
/dev/null.
You could write scrips for this as well. Above is just an easy way without
having to write anything. We let RT do its magic, but then just tra
Aaron Guise wrote:
>
> Hi Everyone,
>
> I have a question regarding the Ticket History, At the present time when
> viewing the ticket history it shows the content matching text/plain by
> default. What ideally I would like to do is have it display the text/html
> version if it exists. i.e em
Hi,
Presently we have several servers which send a notification email to our RT
instance. I just wondered does anyone no of a way that we can prevent
auto-replies and resolved emails going to these email addresses. The reason
being is it is just servern...@ourdomain.co.nz which is not setup as a
Jesse,
Thanks for the suggestion - this is running on a separate test machine with
nothing else running on it. Admittedly, it is running in a Xen VM, although
this is the only VM on the underlying server and has been allocated both CPUs
and all the RAM available. The file system is on the unde
On Tue, Mar 03, 2009 at 08:23:31AM +1000, David Hobley wrote:
> If that is the case, then RT is un-upgradeable. Which would be a problem
> obviously. I can't take out our database for 6 days. Over a weekend, sure.
> But no more than that. Does anyone have any suggestions as to how I can
> opt
If that is the case, then RT is un-upgradeable. Which would be a problem
obviously. I can't take out our database for 6 days. Over a weekend, sure. But
no more than that. Does anyone have any suggestions as to how I can optimise
this at all?
Cheers,
David
- Original Message -
From:
Gary Greene-4 wrote:
>
>> > Set(@Plugins,(qw(RT::Authen::ExternAuth))); I get the error:
>>
>> I'm don't know enough about Perl to know if it'll matter, but
>> I noticed you have more parentheses than me. I have:
>>
>> Set(@Plugins, qw(RT::Extension::ExtractCustomFieldValues
>> RT::Authen::
Hi I am trying to download RT-View-ConciseSpreadsheet. I haven't used
SVN before so this is becoming a trick. Can someone shed some light on
what I am doing wrong? I just want a local copy so I can install it.
svn checkout
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-View-Con
> Can we please get some example code for this up somewhere so those of us
> that have automated employee fulfillment workflows can integrate this
> fairly easily? At the moment, I've a JSP utility that is used to create
> new users, and I'd like pre-instantiate the RT user for them (While we do
>
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
> Of Rob Munsch
> Sent: Monday, March 02, 2009 10:42 AM
> To: Dhrakar
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] *sigh* unable to get P
On Mon, Mar 2, 2009 at 1:32 PM, Dhrakar wrote:
>
> Hello All,
> I'm having a heck of a time getting a couple of plugins to work with RT
> 3.8.2. I've got RT up and running, but whenever I try to add the
> Set(@Plugins,(qw(RT::Authen::ExternAuth))); I get the error:
I'm don't know enough about P
Hello All,
I'm having a heck of a time getting a couple of plugins to work with RT
3.8.2. I've got RT up and running, but whenever I try to add the
Set(@Plugins,(qw(RT::Authen::ExternAuth))); I get the error:
Thu Feb 26 16:29:23 2009] [error] Can't locate RT/Authen/ExternAuth.pm in
@INC ...
>> Well, I can tell you off the top of my head that what you POST is XML, but
>> the contents of that XML are not what you would think.
>
> Nope, it's a regular form-encoded post. There's no XML anywhere.
Ah, I was right the first time. It's been about 2 weeks since I was at the HTTP
level wit
On Fri 27.Feb'09 at 15:31:58 -0800, Tom Lahti wrote:
> > Can we please get some example code for this up somewhere so those of us
> > that have automated employee fulfillment workflows can integrate this
> > fairly easily? At the moment, I've a JSP utility that is used to create
> > new users, a
That was it! Thanks for all the quick responses. I actually hadn't moved
the $WebDomain variable over to the RT_SiteConfig file at all and the
default value in the RT_Config file is localhost. I never even thought
about the RT config files. Thanks.
Josh
On Mon, 2 Mar 2009, Emmanuel Lacour wrote:
Hi,
RTAddressRegexp doesn't work as expected on my RT 3.6.5 system.
I have setup the following in
/etc/rt3/RT_SiteConfig.pm :
Set($RTAddressRegexp , '^(.*sladko...@yahoo-inc\.com)$');
However I am still able to create tickets with that mail address. I
there anything I missed ?
regards,
--
Ol
On Mon, Mar 02, 2009 at 10:08:13AM -0500, Josh Greenberg wrote:
> I'm using RT 3.8.1. There are three sections on the initial front page
> with hyperlinks called "10 highest priority tickets I own", "10 newest
> unowned tickets", and "Bookmarked Tickets". When I click on any of these
> the link tak
- "Josh Greenberg" wrote:
> I'm using RT 3.8.1. There are three sections on the initial front
> page with hyperlinks called "10 highest priority tickets I own", "10
> newest unowned tickets", and "Bookmarked Tickets". When I click on any of
> these the link takes me to http://localhost/. So of
I'm using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called "10 highest priority tickets I own", "10 newest
unowned tickets", and "Bookmarked Tickets". When I click on any of these
the link takes me to http://localhost/. So of course my
browser tries to look for th
Update:
Strange things happen: By reloading the browser the "Assets"-Option in the
Menu might be there or dissappear. AT also creates new error messages like
this:
Creation of new Asset Type (i was able to create 5 or 6 of them before being
presented with this)
Can't locate object method "new"
Hi all,
I have a question about linking rights in 3.8.2:
Which right does a user need to be able to link by 'refers to'?
My users see Permission denied when trying to link (by refers to) to a ticket
in a queue where they don't have sufficient rights. I'd like to assign such
"linking right" on a
Stefan Maier schrieb:
> On RT 3.6.4 I have a scrip to do
> $self->TicketObj->AddWatcher( Type => "Cc", Email => 'e...@idowa.example');
> on certain tickets.
> I want to define a search for all tickets that have this email-address
> as a CC and tried doing:
> CC.EmailAddress = 'e...@idowa.exmaple' b
Hi Dave,
MySQL has to convert each one of those attachments to the new datatype.
Sadly this just takes time. Our DB is only miniscule compared to yours and
from memory it takes around an 1hour just to get through all of our
attachments.
I think it is highly likely that this could be normal due t
Hi Everyone,
I have a question regarding the Ticket History, At the present time when
viewing the ticket history it shows the content matching text/plain by
default. What ideally I would like to do is have it display the text/html
version if it exists. i.e emailed from outlook with s table, it
Hi Kevin,
got the following error with 1.2.4b1 (RT 3.8.2, RTFM 2.4.2):
Can't locate object method "new" via package "RTx::AssetTracker::Types"
(perhaps you forgot to load "RTx::AssetTracker::Types"?) at
/opt/rt3/share/html/AssetTracker/Admin/Types/index.html line 70.
Haven't found anything wit
Have a look at RTx-EmailCompletion. If you start typing a user's name or
email address it will bring up a list of emails, much like any other
mail client. It gets the info from the RT database or from LDAP.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-
Hi all,
i have the option of including a RTFM (RT 3.8.2 & RTFM 2.4.2) article into
the ticket, and three options to choose the article in question. Third
option is to scroll down a list of all articles.
Since this list contains not only the subject but also the summary, this
will break the layou
Very odd. I just tried with a couple of other users and it seems to affect
everyone, including root.
Anyone else out there able to test this to see if it's wide spread or just
isolated to three of us please?
-Original Message-
From: Michael Finn [mailto:mf...@nbutexas.com]
Sent: 27 Feb
Hey Aaron,
You got it right, just a typo in your 'if' condition : Its ObjectId not
ObjectID.
You can substitue this if condition with others as well like :
$self->TicketObj->Id == $txn->ObjectId
But I feel yours should work once you correct your typo.
Cheers!
-Ashish
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