Using rt-3.6.7
I would like all users to be able to link tickets in different queues,
however, in some queues, we require only Owners be able to add Replies.
Is this impossible without modifying RT?
It seems ModifyTicket right is required for linking tickets but by
default this also allows
Thanks Jesse, but it isn't I want to :( :(
Best regards,
ALBERTO VILLANUEVA DEL VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es
-Mensaje
On Apr 8, 2009, at 2:07 AM, gor...@cryologic.com wrote:
Using rt-3.6.7
I would like all users to be able to link tickets in different queues,
however, in some queues, we require only Owners be able to add
Replies.
Is this impossible without modifying RT?
It seems ModifyTicket right is
Hi everyone,
Today I've upgraded our installation of RT from 3.8.0 to 3.8.2, and a
problem arose - much of our RT requests are in cyrillic (mostly utf-8
and windows-1251 encoded), and everything cyrillic turned to gibberish.
All the existing entries with cyrillic (and not only the subject, the
Hi,
We are having a problem with our freshly installed RT 3.8.2 under Suse
Linux ES 10.
The setup ran fine, the queues and tickets made for testing were accessable.
Now we try to get our old database from 3.6.1 into the new instance of RT.
The dump imports into mysql 5.0.26 and the
Try changing the Type for a_session under sessions to longblob
Hossein
Tobias Ramin wrote:
Hi,
We are having a problem with our freshly installed RT 3.8.2 under Suse
Linux ES 10.
The setup ran fine, the queues and tickets made for testing were accessable.
Now we try to get our old
On Apr 8, 2009, at 12:50 PM, Hossein Rafighi wrote:
Try changing the Type for a_session under sessions to longblob
If this is the problem and he doesn't follow the instructions in
UPGRADING.mysql,
he will run into worse problems.
It is better to recommend that people do the full upgrade
nast linux wrote:
Dear All,
I already had smtp server (lotus notes on windows server 2003), I want to
use the smtp for RT server.
I will not install smtp service on RT server.
In RT_SiteConfig.pm:
Set($MailCommand, 'smtp');
Set($SMTPServer, 'notes server name');
interface seems slow) - Ah hah. When you followed the upgrade
instructions, you probably ran upgrade-mysql-schema.pl, which doesn't
actually upgrade the mysql schema. It generates SQL queries to do so.
You have to capture those queries to a file, and then run that file to
actually upgrade
Now we try to get our old database from 3.6.1 into the new instance of RT.
The dump imports into mysql 5.0.26 and the update-script works without
error-messages.
Once again: when you ran upgrade-mysql-schema.pl, it did not actually
upgrade the mysql schema. That script generates queries that
On Wed, Apr 08, 2009 at 10:00:40AM -0700, Tom Lahti wrote:
interface seems slow) - Ah hah. When you followed the upgrade
instructions, you probably ran upgrade-mysql-schema.pl, which doesn't
actually upgrade the mysql schema. It generates SQL queries to do so.
You have to capture
Hi,
I'd like to assign ticket resolutions to a category, like documentation
error, incorrect customer use, software fix, etc. Is there a way to add a
Select one value custom field to the resolve ticket screen?
Richard Knowles
___
I'd like to assign ticket resolutions to a category, like documentation
error, incorrect customer use, software fix, etc. Is there a way to add a
Select one value custom field to the resolve ticket screen?
Custom fields that apply to ticket transactions are available on the resolve
screen.
To all,
I have a scrip that evaluates a CF to see if it has been modified.
If NOT, I wanted to send out an error message for RT to display in the
Modify Ticket screen. This is the action code:
$RT::Logger-error(Resolution Type NOT SET!);
return 1;
I get nothing. Does anyone have
Richard,
We do something like that. We have a CF called Resolution Type and
when a ticket status is changed from open we evaluate the CF. If it is
not set, we re-set the ticket status and display a message. In fact, I
just sent a help email to RT-Users for the part that displays the
Thanks for your response Jesse.
The answer that I received from the guy who manages the VM is as
follows:
Snapshots are created for the backup process but they are removed
immediately after it is finished
I've confirmed that the issue is reproducible by simply letting RT sit
for a couple of
While trying to debug another feed for Google Calendar,
I discovered that some iCal parsers are stricter than others.
Technically, every entry in iCal is supposed to be on its own
line, although lax parsers will fold lines as necessary.
Google Calendar, and probably others won't.
It seems the
Actually, according to the RFC, the content is supposed to be folded :-/
Which occurs in Data::ICal::Property::_fold...
--
Cambridge Energy Alliance: Save money. Save the planet.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Okay, I'm doing something wrong, and I'm just getting over a bad cold so
my brain isn't all here. I'm trying to set a CustomField value from
within a scrip. I've watched the debug output and the scrip is run, but
the CustomField value is still null. CF is named 'createdbyemail', set
as a select
19 matches
Mail list logo
